Sales Customer Service

Diane M. Skurat

Executive Profile

Dynamic, enthusiastic and results driven sales and account management professional bringing 15 years of experience. Success in delivering sustainable revenue and profit gains in competitive markets. Well-versed in leading staff training and mentoring with experience instilling motivation and promoting teamwork. Enjoy working in a collegial hard working environment, where each person can make a difference in the company's results.

Skill Highlights

Executive Management

Professional Experience

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PLANET CONNECT Director of Sales Red Bank, NJ

Performed diverse sales and customer service activities for a conference management company that provided comprehensive marketing services to technology corporations; clients included Merck Technologies, Bristol Myers Squibb, Lucent Technologies, AT&T, and Johnson & Johnson.

Key Accomplishments:

Increased customer satisfaction and repeat business through the development of strong client relationships.

Account Manager

Identified prospective customers using lead generating methods.

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MEGASOFT, INC Executive Assistant Freehold, NJ

Performed highly confidential administrative duties for senior management.

Strong Public Speaker

Leadership/Communications

Client Account Management

Increased vendor participation at major trade shows and conferences through direct sales and marketing; prospected new clients and serviced existing accounts; generated leads through networking and Internet research.

Interfaced with event planners and planning organizations to ensure successful conferences, meetings and events.

Created and produced marketing communications materials to build customer awareness

Consistently exceeded sales goals, revenue totals over $1 million.

Project Management-Improved productivity and performance.

Operations Management - Managed all account contact and developed and executed all sponsorship details.

Client Interface- Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.

Delivered exceptional account service to strengthen customer loyalty.

Responsibilities included preparing reports and financial data, making travel and meeting arrangements and overall coordination and support to the most senior management.

Direct correspondence with all stockholders while planning and overseeing Board of Directors meetings monthly.

Prepared and maintained Stock Option Agreement, Stock Purchase Agreement, and Stock Restriction Agreement for Shareholders.

10 Surrey Lane, Tinton Falls, NJ 07724 / - 732-***-**** / (H) - ********@*****.***

Event Management

Business Operations Organization

Direct Marketing

Meeting Facilitation

January 2006 to July 2012

January 1999 to January 2003

October 1996 to January 1999

Education

The College of New Jersey Bachelor of Arts: Communication Studies Sociology Ewing, New Jersey Minor in Sociology Honors

Founding Member of Lambda Pi Eta, Communication National Honor Society

Volunteer

Saint Anselm Church Director of Spiritual Life, Leader of Pre Cana, Teacher Wayside, NJ January 2006 - Present

Developed interesting course plans to meet spiritual, intellectual and social needs of parishioners.

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Ocean Place Hilton Freehold, NJ Cost Controller - May 1996 to October 1996

Established cost effective purchasing policy to ensure efficient hotel operation.

Purchasing Agent/Event Coordinator- October 1995 to May 1996

New position created to evaluate existing purchasing policies and monitor financial activities.

Guest Service Agent - 1994 -1995

Responsible for effectively extending my full assistance to internal and external guests.

Communicated and interacted on a daily basis with various sales managers to stay updated on current pricing trends.

Prepared daily cost reports including variance analysis for all hotel revenue centers.

Effectively arranged all meeting rooms in a very high volume convention center to ensure most profitable and functional utilization of available space.

Used experienced judgment to effectively solve requests and complaints while ensuring guest satisfaction.

Dean's List

Organized and lead marriage preparation classes with my husband.

Implemented interesting and interactive learning mediums to increase student understanding of religious education course materials.

November 1994 to October 1999

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