Customer Service Quality Assurance

** ****** ******, *** * ( west roxbury, MA *****

617-***-**** ( ***********@****.*******.***

SERDAR GULER

COMMERCIAL FINANCE/ TELECOM Professional

Combined experience of over 13 years of in accounting, business analytics

and financial planning, executing global telecom purchasing strategies and

maximizing financial resources via financial analysis & modeling.

o Results-driven, multi-lingual thought leader with solid history of

financial planning and analysis.

o Streamlining corporate purchasing strategies that drive down costs,

optimizing production processes and operational workflows.

o Top performer with credentials including Masters Degree from Harvard

University.

o Recognized as proactive, trustworthy professional with sound decision-

making skills and track record of delivering results on time and to

quality standards.

o Hands-on collaborator who leads from position of results and

deliverables.

CORE COMPETENCIES

( Financial Analysis & Modeling ( KPI Analysis ( Senior Management Exposure

( Strong Excel & Business Intelligence Tools Skills (

( Cross-functional Collaborations ( Team Leadership ( Project Management

PROFESSIONAL EXPERIENCE

iBasis, A KPN Company, Burlington, MA 2005 - Present

iBasis is the third largest carrier of international voice traffic in the

world and a global leader in VoIP offering a wide range of Voice, SMS, GRX,

Roaming and Data Services. It employs over 400 employees in offices over 20

countries in the world with annual revenue of $1.3Billion.

Deals & Bids Manager, Trading Operations, 2009

Currently managing a sizeable portfolio of Telecom Bilateral Relationships

in LATAM and Eastern European Regions, closely working with Country

Managers in executing successful voice traffic swaps/commitments with

Telecom Business Partners.

Selected Responsibilities :

o Overseeing financial analysis of over 45 deals globally with combined

annual revenue of $72Mil and make sure they are all carefully executed

and meet yearly corporate goals.

o Closely work with finance & CMs to minimize/eliminate balance sheet

impact on potentially short deals.

o Tracking, monitoring of deals ongoing progress versus the original

commitment .

o Financial analyses (P+L) and models to evaluate business performance

and to support business decisions of bilateral opportunities

o Provide training & education to sales force on regular basis about

deal implementation process & negotiation/re-negotiation tactics &

methods.

o Perform strategic market and profit analysis, with heavy focus on

interpreting deal profitability and market conditions as related to

extending agreements.

o Work with IS in defining requirements/features of pricing and tracking

tools to simplify operational support of bilateral deals.

Business Analyst, Strategic Initiatives, 2007-2008

Directly worked with the VP of Strategic Initiatives to locate and engage

potential outsource customers and execute the financial analyses of US$10M-

$100M outsourcing opportunities globally.

Selected Responsibilities:

o Prepared financial analyses (P+L) and models to evaluate business

performance and to support business decisions of outsource

opportunities.

o Review and analyze all incoming RFP's pertaining to sourcing and

bilateral deals.

o Lead team of operations, supply chain, finance, and IT consultants per

project basis

o Performed and provided a quick turn around of mid and long term

forecast analysis of large outsource deals.

o Defined requirements/features of pricing and quoting tools to simplify

operational support of outsourcing deals.

Key Account Analyst, Trading Operations, 2006-2007

Managed buying and routing aspects of retail prepaid card traffic

worldwide with an emphasis on LATAM region via financial and supply chain

analysis. Develop and implemented strategic pricing and costing processes,

and ensure their alignment with the strategic direction set by the

executive team.

Selected Accomplishments:

o Accomplished cost savings of US$900K in pre-paid calling card division

through careful purchasing strategy and route management of various

brands and system improvements in 2007. As a result, I was awarded

2008 iBasis Excellent Achievement Award by the Executive Board of

iBasis.

o Launched & Implemented Quality Assurance program to reduce customer

complaints in voice quality of prepaid calling cards. As a result,

customer complaints have been reduced by 15% through quick and improved

identification of problematic routes which drove an overall US$85K savings

in customer service cost provided by a third party.

Rates & Disputes Analyst, Trading Operations, 2005-2006

Financial Review and Margin Impact Analyses of price offers received from

over 300 wholesale VOIP vendors in EUROPE & MEA regions. Heavily involved

in Vendor Invoice Dispute Resolution by providing quick and through review

of price related billing disputes to AP Department and mentored/ trained

other rate analysts in dispute review process. Development of systems and

metrics to improve and streamline price offer review and implementation

processes.

Selected Accomplishments:

o Developed system/process in collaboration with IS Department to drive

down vendor rate entry errors which resulted in annual savings of US$250K.

o Implemented/streamlined processes in vendor dispute resolution and also

trained other rate analysts which resulted in quick turned around of

currency related disputes, reducing overall currency loss by 1.5% or

US$100K.

Yalcinkaya & balimre, TURKEY 2000-2004

Balimre & Yalcinkaya CPA LLC is a professional, full service accounting

firm in Kocaeli, Turkey serving widely

diversified small and mid-size businesses and also provide consulting

services per project basis.

Accountant

o Coordination and management of the month-end close process through

financial statement preparation and analysis.

o General ledger maintenance, preparation and regular input of journal

entries for clients.

o Federal and state income tax returns preparation, including assembly of

required documentation and preparation of supporting work papers and tax

return schedules.

Additional experience as Finance/Business Intern with IGSAS in Kocaeli,

Turkey prior to 2000

EDUCATION

HARVARD UNIVERSITY

Master's in Management ( 2010

ANADOLU UNIVERSITY, Turkey

Bachelor's of Science in Accounting & Finance ( 2002

LANGUAGES & COMPUTER SKILLS

Native: Turkish ( Fluent: English

Advanced User of Business Objects (SAP) & MS Office Applications

AWARDS & ACCOMPLISHMENTS

2008 & 2010 iBasis Excellent Achievement Award

This award is presented to less than 2% of employee population in

each calendar year for employee's extraordinary accomplishments.

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