J ESSICA MASHBURN

Nashville, Tennessee

615-***-**** ● ab8s1n@r.postjobfree.com ● w ww.JessicaMashburn1.com

PROFESSIONAL PROFILE:

• Senior-Level Project & Development Manager, business analysis and Operations

Leadership with 14+ years of experience in Electronic Home Automation, Website

Development and Healthcare environments.

• Full Life Cycle experience performing large scale Commercial/Residential Audio,

V ideo, L ighting and Security Control Systems.

• Directed full-service, on-site resources: Assessments, Sales, installations and

p rogramming, quality control and on-going maintenance and support.

• Lead Planning and Design of Web/Internet/Print Marketing efforts, business growth

and profitability.

• AR&AP Management, Policies and Procedures, Legal, Staffing/HR, employee

p rocurement, onboarding, reviews and terminations and quarterly reports to the

board of directors.

P roject Management ● Account Management ● Operations ● M arketing

Accomplished, highly creative Project & Development Manager with proven success

record of exceeding personal and corporate goals for new business growth,

p rofitabili ty and client retention.

A n exceptional strategist, with the ability to communicate clear, concise objectives

w hile remaining f lexible and open to new ideas. H ighly effective verbal and wri t ten

communicator with strong presentation and in terpersonal skills. A n energetic,

persistent and competitive achiever who can successfully manage multiple accounts

and perform in a fast-paced, rapidly changing environment. Outstanding talent in

P roject Management, Business Analysis and Operations.

Core Competencies:

Program Management ● B usiness Analysis

● F inancial Forecasting/Budgeting/Reports ● S trategic & Tactical Planning

● Operations ● M arketing/Communications

E XPER I ENCE AND SK I L LS

PROJECT MANAGEMENT

• A proven record of managing complex, in tegrated home automation systems –

t hrough all phases with builders, architects, designers, homeowners and

p roject related sub-contractors- from discovery sessions, proposal

submissions, installation to final payment. Sales in excess of $500,000 per

p roject.

• Website Management from concept, development, design and functionality.

• Ability to make f luid adjustments to changing needs and situations under

s tringent deadlines, while maintaining a calm, confident, in-charge

demeanor.

• H ighly experienced in establishing priori ties, meeting critical deadlines and

coordinating functions vital to achieving objectives.

• Developed and executed Policies and Procedures, compliance requirements,

certifications and quality measurements.

• Managed key stakeholders.

ACCOUNT MANAGEMENT / SALES CHANNEL DEVELOPMENT

• Formed synergistic business partnerships and developed new sales channels

w ith leading local companies (e.g. The Lee Company, Broderick Builders)

• Developed significant new sales channels through ServiceMagic.com, as well

as other national websites that connect consumer with pre-screened,

customer-rated service professionals.

• Consistently earned the highest customer ratings on all partnership and

service-matching websites.

• Consistently achieved a 90%+ “Fully Satisfied” rating from clients and

received repeat business from over 80% of all clients.

• Buil t strong, lasting relationships with lead referral sources, such as Builders

and Realtors that led to continued sales revenue increases and market share

g rowth.

• 10+ years of customer-centric service experience, working with a wide range

of clientele- including entertainers, professional athletes and other

celebrities- who expect the highest in professionalism, customer service and

a ttention to detail.

• Strong record of uncovering new opportunities through analysis of data and

t argeting resources for maximum impact on sales.

• Served as a key in tegration point relative to gaining insight into client

t rends, monitoring the competitive landscape and providing product

management recommendations.

OPERATIONS

• Strong attention to business model execution, coupled with a steady increase

i n sales and partnerships, resulted in profitabili ty within the year of business

l aunch.

• Accustomed to directing and monitoring programs to ensure that the client

and organizational goals and objectives are always achieved.

• Conducted on-going cost analysis – labor profits, product margins and

overhead- resulting in maximizing net profit.

• Created a proprietary NetSuite-based accounting/CRM/ERP system that took

a customer t ransaction from the initial phone call to the billing of the product

and/or service.

• Oversaw all operational and financial activities, including oversight of the

M anager of Operations, Sales Manager and outsourced payroll and

bookkeeping services.

M ARKETING

• Developed and executed an integrated marketing plan that incorporated

b randing, sales collateral, broadcast, print ads and t rade show exhibits.

• Well-honed media relation skills as well as Press-Release wri ting skills that

garnered multiple articles and television appearances throughout Middle

Tennessee.

• Presented PowerPoint presentations to local business groups, real-estate

companies and t rade-show events.

• Created a profitable new business model, converting attention from a

p roduct-driven mentali ty to a service-driven focus.

• Garnered numerous sales leads, through multiple websites including

A mazon, Best Buy and ServiceMagic, employing Geo-specific Search Engine

M arketing tactics.

P ROFESSIONAL EXPER I E NCE

P roject L iaison /Peninsula r Technologies January

2012-Present

San Diego, CA

Community Health Systems, Franklin, TN

U niversity of I rvine Medical Center, I rvine, CA

Project Coordination, Risk Management and Operational Support for large scale

Healthcare Technology Deployment projects:

• Comprehensive ICD10 Compliance System Upgrades

• McKesson Radiology and Transcription H L7 In tegration/Backload

deployments

• Lab Instrumentation In terface Implementations

• Meditech Clinical H istorical Archiving

B usiness Development Consultant J anuary 2010–

Present

Nashville, TN

Consulting/Development for start-up as well as existing businesses. Including:

market research, capital needs, financial forecasting, optimum branding and

marketing solutions, projected growth needs (operationally and financially) per

p hase as well as website development.

m yAVguy, L LC September 2006-October

2009 Brentwood, TN

A provider of fast, reliable installation, integration and repair services for home

entertainment and related components. Company model based on service-driven

focus.

M anaging Partner, CEO

Automated Home Technologies, L LC J uly 1996-September

2006 Nashville, TN

One of the leading high-end, custom home automation and entertainment systems

companies in the Southeast.

M anaging Partner, Operations

ED UCAT ION & TRA I N I NG

PROJECT MANAGEMENT

P MBOK Project Control Methodology Training

P MP Certification completion: Fall 2012

State of Tennessee Licensed Electrical Contractor (QA), 2004

BELMONT UN IVERSITY 1994-1996

U N IVERSITY OF TENNESSEE 1991-1994

S OFTWARE PROF IC I E NC I ES

M icrosoft Word ● E xcel ● PowerPoint ● V isio ● P roject Outlook ● Microsoft

NetSuite ● WordPress ● Website Tonight

P roject

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