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Customer Service Manager

August 31, 2012

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Dorothy A Arnold

*** *** **. *** *, Cloverport, KY 40111

270-***-**** (Home)


Results oriented project leader with excellent organizational skills Aug. 2011 - Apr.

* Managed tight deadlines, challenging roles and assignments 2012

* Dedicated to building a highly motivated team aware of their roles within the organization

* Strong ability to execute based on strategic objectives

* Employee scheduling

* Staff development


My objectives are to advance in an organization that recognizes my experience, talents and

education as a valuable asset to their operations. To receive the opportunity to successfully

grow with the organization that will benefit from my knowledge and leadership.


After School Teacher ( Education, school)

Cloverport Board of Education

• After school tutoring for Kindergarten through Middle and High School students.

• Teaching Arts and Crafts.

• Teaching New games .

• Encouraging unity among students.

Nov. 2008 - Jan.

Front Desk Clerk (hotel,resort)


Rough River State Park, Falls of Rough, KY

• Receives, confirms and cancels reservations of guests at a park's accommodation


• Receives and posts charges to guest accounts.

• Prepares guest portfolios, Operates telephone system(s).

• Notifies other park operations of arrivals, departures, reservations and other services


• Audits charges and accounts and prepares reports of a front desk operation.

• Training new park desk clerks.

Apr. 2007 - Nov.

Substitute Teacher (Education,School)


Breckinridge County

• No enough hours).

• Breckinridge Co.

• Board of Education Hardinsburg, KY.

• Managed Students work assignments.

• Operating office equipment.

• Substitute students K-12.

June 2007 - Apr.

Webmaster Instructor, Secretary


Renegade Marine (Web design, Sales, customer service)

• Renegade Marine Leitchfield, KY.

• Strengthened company's business by leading implementation of Design and

Maintaining Websites,

• Taken Inventory, Customer Service, Cashier, Sales.

• Trained, coached and mentored staff to ensure smooth adoption of new program.

• Software.

• Computers Apple, Mac, IBM compatible computers, .

• * Fireworks, Globe, Photoshop, Safari, Photoshop.

Apr. 2004 - Sept.

Store Manager


McDaniels Farm and Feed Suppy (manager,Sales)

• Store Manager Sold Out).

• McDaniel's Farm and Feed Supply McDaniel's, KY.

• Hired, trained, supervised, motivated and terminated office staff.

• Reviewed confidential information received from patient records and insurance


• Calculated patient financial arrangements and treatment plans.

• Processed inventory claims, preauthorization have and reduced accounts receivables

and collections.

• Managed payroll, inventory, purchasing and all office equipment.

• Operated Forklift and loader.

May 1995 - Apr.

Office Manager and Dispatcher


Lizotte Trucking and Excavating, Inc (transportation, Heavy equipment)

• Duties Management, Accounting, .

• Bookkeeping, Telecommunications,.

• Research, Scheduling,

• Regulating Affairs,

• Problem Solving, Budget Control, Estimating,

• * Purchasing, Maintenance.


Colorado Technical University Colorado Springs, Co


Bachelors of Science

Business Administration

GPA : 3.08

Colorado Technical University Colorado Springs, Co


Executive Masters of Business


GPA : 3.28


Kentucky Class D/Regular Operator



Accountancy, Accounts Receivable, Adobe Photoshop, Apple, Art, Bookkeeping, Budgeting,

Cashier, Customer service, Estimating, Finance, Financial, Fireworks, Forklift Operator,

Human Resources, Ibm Compatible Pc, Insurance, Inventory Management, Macintosh,

Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint,

Microsoft Publisher, Microsoft Windows 95, Microsoft Windows 98, Microsoft Word, Office

Equipment, Organizational Skills, Payroll Processing, Problem Solving, Project Planning,

Purchasing, Research, Sales, Scheduling, Teaching, Telecommunications, Telephone Skills,

Tutoring, Vista, Website Production


References Available Upon Request

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