Manager Customer Service

<<< GEORGE WORRELL, JR. >>>

***** ****** ****** ** *******, OH

44612

(H) 330-***-**** (C) 330-***-****

*******@*****.***

CAREER OVERVIEW

Self-directed, with a high degree of professionalism. Strong

administrative skills with an emphasis on management and a keen eye for

detail. Ability to organize and direct workflow to meet objectives.

Highly motivated and goal oriented with extensive work experience and

formidable work ethics. Communicated successfully and clearly with people

of diverse ages, backgrounds and skills; possess the ability to win

cooperation from staff at every level. A record of successful job

performance in Production Supervisor, Plant Sanitation Superintendent,

Service Manager and Operation Manager at the local, regional, national and

global levels. Demonstrating strengths in analysis, negotiations,

relationships, project management and public relations. Managed daily

operations of successful establishments which involved controlling

expenses, overseeing inventory and following company objectives. Employ a

team oriented leadership style with an emphasis on results. Effectively

handle crisis and appropriately adjust plans and activities.

EMPLOYMENT HISTORY

2010 - 2012: H.J. HEINZ COMPANY, Massillon, OH

Assignment: Production Team Leader

Focus:

Planning/Organizing/Directing/Scheduling/Monitoring

2004 - 2010: NICKLES BAKERY, Navarre, OH

Assignment: Plant Sanitation Superintendent

Focus:

Planning/Organizing/Directing/Scheduling/Monitoring

2000 - 2004: NEW TOWNE MALL, New Philadelphia, OH

Assignment: Site Manager

Focus:

Planning/Organizing/Executing Housekeeping

1998 - 2000: AVI FOODSYSTEMS INC., Louisville, OH

Assignment: Operation Manager

Focus: Day-to-Day Operations

1997 - 1998: STARK COUNTY COMMUNITY ACTION AGENCY, Canton, OH

Assignment: Nutrition Coordinator

Focus: Managed/Administered Head Start Nutrition

Program

1976 - 1997: UNITED STATES MARINE CORP.

Assignment: Food Service Manager

Food Technician

Logistics Chief

Focus: Planned/Directed/Coordinated Supplies

DELINEATION OF EMPLOYMENT SKILLS

See page II/III, enclosed.

GEORGE WORRELL, JR,

page II of III...

__

EDUCATION

1983 - Johnson & Wales University, Providence, RI (B.S. Program)

On-Going: Training/Schools for career updating

CORE KNOWLEDGE

Exposures...

Production Team Leader

* Managed Production / Packaging Line * Staff

Supervision

* Staff Training/Evaluations * Audit Records

Raw Materials

* Food Safety/HACCP/Quality Control * Quality Control Audits

* Enforced Policies / Safety Regulations * Audit Records

Finished Products

* Local/State/Federal Standards * Plant Compliance

(USDA)

Plant Sanitation Superintendent

* Managed Plant Sanitation * Staff Supervision

* Staff Training/Evaluations * Inspection Checklist

* Food Safety/HACCP/Quality Control * Developed Sanitation

Procedures

* Local/State/Federal Standards * Plant Compliance (OSHA)

* Monthly Environmental Sampling * Wrote/Implemented Chemical

Control

* Maintained Proper Documentation * Equipment/Supply Purchasing

* Directed Pest Control Program * Quality Control Audits

Site Manager

* Effective Housekeeping Program * Staff

Hiring/Training/Scheduling

* Correct/Improve Program Deficiencies * Budget/Cost Control

* Established Standards/Procedures * Problem Solving

Operation Manager

* Staff Supervision/Monitoring * Customer Service Calls

* Office Responsibilities (Full Charge) * Customer

Satisfaction/Retention

* Modified Operational Methods * Produced Detailed Reports

* Directed Storage/Distribution * Inventory Control

Nutrition Coordinator

* Purchasing/Budgeting/Menu Selection * Staff/Supply Forecasting

* Managed Receiving/Delivery/Storage * Supply Inspection

* Staff Training/Safety Procedures * Federal/State Health

Regulations

* Child/Adult Care Food Program * Monitored Agency Units

GEORGE WORRELL, JR. page

III of III.

__

Food Service Manager - Food Technician - Logistics Chief

* Planned/Directed/Coordinated Supplies * Monitored Food Service

Operations

* Planned/Organized Food Service Budget * Staff

Supervision/Training

* Incoming Supplies Responsibilities * Supply/Equipment

Inspection

* Food Budget/Supplies * Foodservice Desktop Procedures

* Analyzed Operational Problems * Waste Control

* Food Quality/Assurance * Developed Training Manuals

MANAGEMENT FACTORS

* Analyze Issues * Use Sound Judgment

* Think Strategically * Build Relationships

* Show Drive/Commitment * Demonstrate Adaptability

SUMMARY OF COMPETENCIES

* Communication/Presentation * Strategic Planning

* Customer Support/Retention * Staff Training/Evaluations

* Problem Solving * Listen/Thinking Skills

* Effective Solutions * Staff Interfacing

PERSONAL STRENGTHS

* Professional/Motivated * Organized/Focused

* Conscientious/Integrity * Works Well Under Pressure

* Multi-Tasking/Self Directed * Communication/People Skills

* Computer Literate/Quick Study * Detail/Career Oriented

* Peer Respected/Dedicated * Leadership/Staff Trainer

SUMMARY OF POSTION KNOWLEDGE

Management - Supervision - Operations - Manufacturing - Production -

Security

Safety - Customer Service - Computer - Shipping/Receiving - Warehouse

MILITARY

1976 - 1997: U.S. Marine Corp.

E-7

Honorable Discharge

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