Maintenance Customer Service

William P. Lambe

847-***-**** ? ******@**********.*** ? 14 Rose Hill

Court ? Algonquin, IL 60102

Director of Facilities Management

Senior-level leader with 20+ years of progressive experience supporting

daily operations through maintenance, renovation, crisis response, safety

and restoration initiatives. Identifies facility and infrastructure needs,

establishes standard procedures, preventative maintenance programs, project

requirements, and contractor agreements to coincide with local, state, and

federal regulations. Drives safety/health awareness, training, and

compliance. Develops improvement plans for cost containment and ongoing

facility reliability and functionality. Delivers results which coincide

with budget restrictions and regulatory requirements. Measures structural

and client needs, creating actionable and cost-efficient plans ensuring

operational continuity, safety, reliability and customer satisfaction.

Key Strengths: Property Management ? Training/Development ? Project

Management ? Crisis Management

Event Planning ? Environmental Safety ? Operations Leadership ?

Scheduling ? Negotiations ? Team Building

Budgeting ? Troubleshooting ? Fire/Theft Protection Systems ?

Security Management ? AHERA

Significant Accomplishments:

. Established a reserve strategy for a $7M+ operations/maintenance

endowment of a historic building, conducting facility evaluations to

structure short- and long-term plans based on upgrade, maintenance, and

operational needs; coordinated and oversaw a multi-year renovation and

overhaul project.

. Guided a multi building warehouse and distribution center into safety

compliance while achieving the company's first non violation safety

inspection. Received the 2010 Award for Safety Excellence from (WCTI)

Workers Compensation Trust of Illinois. Reduced annual worker's

compensation premiums by 50%.

. Reduced annual budget requirements 3%-8% by establishing

custodial/maintenance efficiency while limiting outsourced service

contracts; significantly improved the facility's maintenance service and

response time by creating training and preventative maintenance programs.

. Reduced a multi-building complex's mechanical malfunctions by 50% while

boosting 24-hour maintenance turnaround time from 78% to 97% by

realigning operational practices and introducing preventative maintenance

plans.

Professional Overview

Director of Facilities Management, Cormark Inc. Des Plaines, IL.

March 2009 - Present

Provide and direct all facility services and maintenance for corporate

headquarters and multiple building assembly, warehouse and distribution

center. Safety Committee chairman and coordinator.

Realtor, Senior Accredited Buyer Representative, Various Real Estate

Companies 1992 -

2012

Ensured excellent customer service through sales and contract management.

New agent trainer in negotiating sales, leases, and property management

services for residential as well as commercial properties. Licensed real

estate agent and certified buyers agent.

Director of Facilities Management, First Presbyterian Church of Evanston

1990 - 2002: 2004 - 2007

Directed all electrical, HVAC, custodial, and plumbing maintenance along

with facility upgrades/renovations and operations support for this

organization with 1,500 member families; developed and implemented a $750K

annual budget.

Recruited, trained, and directed all maintenance/custodial team members.

Established facility needs to plan and execute projects; identified

specifications, coordinated bids, and negotiated contractor agreements.

Provided training to non-maintenance personnel in environmental, safety,

and regulatory compliance.

Modernized the historic building's HVAC systems, replacing outdated steam

heating boilers and ice bank cooling with direct digital control (DDC)

boilers and chillers; resulted in $20K in first-year savings with no

subsequent budget increases for six years.

Facilities Manager, St. Benedict Church of Chicago 1985-1990

Coordinated and executed maintenance/custodial services for a complex

spanning 11 buildings and 200,000 sq. ft. with 2,700 staff, students, and

organizational members.

Established and upheld compliance with safety, health, federal, state, and

local regulations.

Received an asbestos abatement contractor license, led compliance projects,

and developed an emergency action plan to align the facility with the

Asbestos Hazard Emergency Response Act (AHERA).

Directed the build-out of a daycare center with minimal use of outside

contractors from design trough operations, including budgeting and support

staffing.

Additional Positions held: Building Engineer, Hampden House Apartments -

Managed maintenance and renovation projects for a 24-story residential

building. Supervised all custodial and security services. Maintained

excellent tenant relations through building renovations and upgrades.

Facilities Maintenance, St. Gertrude Parish, Chicago. President, Willoughby

South Townhome Association.

Education

Bachelor of Arts - Geography & Environmental Studies, Northeastern

Illinois University

NFPA 70E Compliance Training, OSHA 10hr Safety Training, AHERA

Asbestos Management.

Linkedin: http://www.linkedin.com/pub/bill-lambe/8/941/292

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