Call center, customer service

Ja'Qkeyia Edmond

***** **** ******* ***** **** B

Aurora, CO 80017

303-***-****

ab8rjg@r.postjobfree.com

Professional Objective:

To launch a career in business, with a growing, positive organization,

where I can deploy my education, my business and communication skills,

and a personal commitment to excellence.

Highlights of Qualifications:

. Outstanding communication skills; good listener, sensitive team

player.

. Reliable; strong sense of responsibility and commitment to

follow-through.

. Positive attitude; strong ability to focus on and build from the

positive in any situation.

. Strong attention to detail; willing to do what it takes to get a job

done correctly.

Education:

Johnson & Wales University

Denver, CO

Associates of Science in Business Administration Degree,

05/07

Bachelors of Science in Financial Service Management Degree,

05/08

Professional Experience:

ADT Security Services

Aurora, CO

Data Processor & Emergency Dispatch Operator

February, 2009-Current

. Performs data updates by issuing security codes, updating contact

information and making schedule changes

. Receives more than 30 inbound calls a day

. Handle a minimum of 15 to 17 fire, burglar, holdup, tamper,

supervisory and trouble alarms per hour by verifying, and

notifying, the premise, police department, fire department, security

and contacts on the call list

. Make more than 50 calls a day, while documenting customer status and

requests into different computer databases

. Toggle through various alarm systems on the computer screen while

interacting with customers via phone

Zynex Medical

Lone Tree, CO

Medicare Billing Caseworker

June, 2010- September,2010

. Responsible for providing requested information to Medicare

Insurance providers

. Accurate Data Entry, while providing billing and coding support

concerning devices, accessories and supplies for recipients,

insurance providers, physicians, and the payer community

. Research and process denied claims and set up appeals

Equisure Aurora, CO

Administrative Assistant/File Clerk

June, 2007- May, 2008

. Filed 50 to 100 insurance documents per day

. Processed payments by inputting financial information into company

databases

. Helped with marketing efforts by sending out over a thousand

mailings

Externship

. Revised employee handbook by researching and changing benefits for

part-time and full-time employees

. Created filing procedures for future reference for new and current

employees

United States Post Office Denver, CO

Mail Clerk

Seasonal, July, 2003 - October, 2003

. Sorted large volumes of mail by zip code to ensure maximum

organization, efficiency and end-user satisfaction

. Bagged, tagged and organized mail for shipping efficiency and

streamlined operational procedures

. Scanned mail for precise information allowing other postal employees

to function to maximum efficiency

. Operated and was evaluated according to strict procedures dictating

timeliness, efficiency, and maximum team productivity

Montgomery Wards

Denver, CO

Sales Associate

October 2000 - March 2001

. Organized inventory by physically handling all the stock

. Interacted with customers by checking them out and handling customer

complaints

. Successfully closed out register by counting money and handing it

over to the finance department

Honors, Associations and Activities:

. Played basketball for Johnson & Wales University, 10/03- 2/08

. Captain and leading scorer of Johnson & Wales University basketball,

10/06- 2/07

. I'm the youngest of four, have nine nieces and nephews and 5 pets.

Computer skills:

. Microsoft Office (power point, word, excel, access)

. Applied systems

Contact this candidate