Customer Service Administrative Assistant
Resume:
Call center, customer service
Ja'Qkeyia Edmond
***** **** ******* ***** **** B
Aurora, CO 80017
**-******@*******.***
Professional Objective:
To launch a career in business, with a growing, positive organization,
where I can deploy my education, my business and communication skills,
and a personal commitment to excellence.
Highlights of Qualifications:
. Outstanding communication skills; good listener, sensitive team
player.
. Reliable; strong sense of responsibility and commitment to
follow-through.
. Positive attitude; strong ability to focus on and build from the
positive in any situation.
. Strong attention to detail; willing to do what it takes to get a job
done correctly.
Education:
Johnson & Wales University
Denver, CO
Associates of Science in Business Administration Degree,
05/07
Bachelors of Science in Financial Service Management Degree,
05/08
Professional Experience:
ADT Security Services
Aurora, CO
Data Processor & Emergency Dispatch Operator
February, 2009-Current
. Performs data updates by issuing security codes, updating contact
information and making schedule changes
. Receives more than 30 inbound calls a day
. Handle a minimum of 15 to 17 fire, burglar, holdup, tamper,
supervisory and trouble alarms per hour by verifying, and
notifying, the premise, police department, fire department, security
and contacts on the call list
. Make more than 50 calls a day, while documenting customer status and
requests into different computer databases
. Toggle through various alarm systems on the computer screen while
interacting with customers via phone
Zynex Medical
Lone Tree, CO
Medicare Billing Caseworker
June, 2010- September,2010
. Responsible for providing requested information to Medicare
Insurance providers
. Accurate Data Entry, while providing billing and coding support
concerning devices, accessories and supplies for recipients,
insurance providers, physicians, and the payer community
. Research and process denied claims and set up appeals
Equisure Aurora, CO
Administrative Assistant/File Clerk
June, 2007- May, 2008
. Filed 50 to 100 insurance documents per day
. Processed payments by inputting financial information into company
databases
. Helped with marketing efforts by sending out over a thousand
mailings
Externship
. Revised employee handbook by researching and changing benefits for
part-time and full-time employees
. Created filing procedures for future reference for new and current
employees
United States Post Office Denver, CO
Mail Clerk
Seasonal, July, 2003 - October, 2003
. Sorted large volumes of mail by zip code to ensure maximum
organization, efficiency and end-user satisfaction
. Bagged, tagged and organized mail for shipping efficiency and
streamlined operational procedures
. Scanned mail for precise information allowing other postal employees
to function to maximum efficiency
. Operated and was evaluated according to strict procedures dictating
timeliness, efficiency, and maximum team productivity
Montgomery Wards
Denver, CO
Sales Associate
October 2000 - March 2001
. Organized inventory by physically handling all the stock
. Interacted with customers by checking them out and handling customer
complaints
. Successfully closed out register by counting money and handing it
over to the finance department
Honors, Associations and Activities:
. Played basketball for Johnson & Wales University, 10/03- 2/08
. Captain and leading scorer of Johnson & Wales University basketball,
10/06- 2/07
. I'm the youngest of four, have nine nieces and nephews and 5 pets.
Computer skills:
. Microsoft Office (power point, word, excel, access)
. Applied systems
Contact this candidate