Customer Service Supervisor

Kayla Collins

**** *. **** **.

Chicago, IL *****

Cell: 773-***-****

Email: ************@***.***

OBJECTIVE: To obtain a position that allows me to use my skills of communication which offers challenging

responsibilities and tasks for future advancements.

QUALIFICATIONS:

• Work well without supervision

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

04/12- Crossmark-NCIM/Mariano’s Chicago, IL

Event Specialist/Food Sampler/Merchandiser

• Prepared food and sampled food

• Stocked shelves while counting inventory

• Ordered products

• Reported inventory to supervisor

05/11- 01/12 Cigna Health Care Chicago, IL

Call Center Customer Care Professional/Help Desk

• Entered data in computer for customers

• Conversed with customers about insurance and benefits

• Processed customers files

• Performed office duties

12/10-04/11 Rate a Drug Chicago, IL

Intern

•Surveyed patients medication to determine side effects and alternate medications

•Directed visitors to appropriate areas throughout the center

•Greeted patients, answered questions and provided direction

•Explained medication to patients

08/08- 06/10 CICS Ralph Ellison Campus Chicago, IL

Kitchen Staff

•Monitored lunch rooms

•Served food and took orders

•Collected and stacked trays along with sweeping floors

01/00-11/03 Fred the Meat Man Chicago, IL

Customer Service

•Answered the telephones and took customers orders along with answering questions

•Stock shelves

•Loaded and unloaded trucks

•Priced items

•Worked without supervision

EDUCATION:

08/10- Northern Illinois University Bachelors of Health and Science DeKalb, IL

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