Customer Service Quality

Rony Victor

*** **** **

862-***-**** Orange NJ 07050 *********@*****.***

Summary: I am a highly focused individual and whose attention to detail

produces quality results.

EDUCATION

Briarcliffe College, Bethpage, New York

Graduated Dec 2008

• Bachelors of Fine Arts

Gibbs College, Montclair, New Jersey Graduated Aug 2004

• Associates Degree in Visual Communications

EMPLOYMENT

Document Technologies, Inc. (Office Services Specialist)

May 2010–Present

• Provide quality customer assistance and information for all Document

Technologies’ services.

• Provide effective and efficient solutions to customer inquiries and

requests.

• Assist with assembling files for covers, letter pages, and interior book

pages with marketing department.

• Handles and analyze FTP files, then forwarding them to the proper

destination.

• Accurately scanned, copy, and print projects in agreement to verbal and

written instructions.

• Maintained scanners, printers, and other machines in working order.

• Ensure all projects have been properly produced in the highest quality.

• Provide excellent service as a liaison between the Firm and building

management.

• Responsible for the function and organization of various satellite copy

rooms

• Available to management and colleagues to assist in related and

nonrelated duties

Staples (Copy and Print Specialist) February 2009 – May 2010

• Provided customer service, copy and print sales and production

• Accurately processed and produced orders to best complete customers’

requests.

• Responded and resolved special requests and duties assigned

• Maintained copy machines and scanners to ensure machines stayed in

working order.

• Worked directly with customers on various projects of all kinds.

• Maintained and Educated customers about store policies

Briarcliff College Print Lab (Print Lab Coordinator)

September 2008 - December 2008

• Scanned, copied and printed out art projects for students and staff.

• Maintained copy machines, printers, and scanners to ensure machines

stayed in working order.

ADDITIONAL RELATED EXPERIENCE/SKILLS 2008 - Current

• Knowledgeable and produced comic book art

• Knowledgeable and produced professional work in Photoshop, Illustrator,

and InDesign

• Also Produced professional work in Adobe Photoshop and Illustrator

• Produced professional designs for various small businesses

• Knowledgeable and produced work in a digital environment while working on

independent comic book

• Constantly learning new programs and processes.

Portfolio: http://hueman.carbonmade.com/

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