Customer Service Sales
Resume:
Camellia Durden
Calumet City, IL 60409
********@*****.***
Education
Ashford University, Clinton, Iowa 85034
Major: Bachelors: Criminal Justice 800-***-****
Richland Community College, Dallas, Texas 75243
Major: Criminal Justice (972)238-
6188
EDMC- AEC Texas Institute, Dallas, Texas 75149
Major: Network Technology
Experience
2009-Present
AT&T, Chicago, IL 60618
Customer Service Rep
. Handles business transactions in connection with activation of new
customer accounts on a computer terminal.
. Handles customer questions, complaints, and billing inquiries with the
highest degree of courtesy and professionalism to resolve customer
issues with one call resolution.
. Responsible for credit/inbound and outbound collections, activations,
customer service, E-services, revenue, fraud, business and
technical/roaming support inquiries, and other duties as required
. Make recommendations according to customer's needs on features,
accessories, upgrades and rate plans
2005-2009
Sprint, FT Worth, TX 76137
Implementation Specialist II
. Provides facilitative leadership to a diverse team responsible for
the design, engineering and implementation of highly complex
Integrated product/Network solutions
. Works directly with customer, outside vendors, sales, network and
operations to create solutions for the customer's changing demands.
. Works primarily with outside vendors and sales to ensure delivery
of equipment to meet the customer demands. This is a multi-
incumbent position. Reports to Supervisor.
Personal Strengths
. Goal-driven leader who maintains a productive climate and
confidently
. Exceptional listener and communicator who effectively conveys
information verbally and in writing.
. Flexible team player who thrives in environments requiring ability
to effectively prioritize and juggle multiple concurrent projects.
. Resourceful team player who excels at building trusting
relationships with customers and colleagues.
Contact this candidate