Management Customer Service

Dana Allison Boyd, Ph.D.

**** ******** ***** ******** : 912-***-****

Pace, Florida 32571 E-Mail: **********@*****************.***

Qualifications Summary:

Strategic Organizational Needs and Assessment Planning

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Performance Enhancement, Management, and Appraisal

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Management Skills, Assessment, and Succession Planning

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Change Management Implementation

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Facilitation and Mediation of Conflict Resolution

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Training Assessment, Development and Implementation

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Expatriate & International Coach and Performance Consultant

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Education:

Ph.D., Organizational Behavior, Capella University, 2003.

M.S., Psychology, Augusta State University, 1997.

Post Graduate Diploma, Curtin University, Western Australia, 1992.

B.A., English Communications, Armstrong Atlantic State University, 1994.

B.A., Psychology, Double Minor in Industrial & Organizational Psychology and French,

Armstrong Atlantic State University, 1992.

Professional Experience:

February, 2010-Present On-Line Professor Ashford University

Argosy University

West Georgia Technical College

Successes: On-line instruction and course development for undergraduate and graduate in

psychology and business courses:

Introduction to Psychology Industrial and Organizational Psychology

Adult Development Organizational Theory and Design

Social Psychology Employee Selection, Placement, and Classification

Theories of Personality Human Resources Management

Psychology of Learning Human Development

Coach ABD students into completing their dissertation. 100% success rate.

February, 2010-Present Strategic Research Consultant-Online

Saylor Foundation

Washington, DC

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Successes: On-line course development and research for first “free” degree program for Industrial

and Organizational Major, as well as Sociology Major and Minor. Create academic videos to

supplement I/O Major Courses. On-line team work, social networking, and strategic research for

professional development program and courses.

December, 1999 – 2010 President, CEO

International Center for Leadership & Coaching

Savannah, GA

Successes: Sole owner and proprietor of business. Mission of business was to assist

organizations and leaders in increasing performance, productivity and profit by facilitating change

through creative, nontraditional, and accelerated communications. Writer and professional

motivational speaker, trainer, and executive coach with a specialty in organizational change and

communications. Consultant in all areas of organizational development and human resource

consulting including leadership succession, diversity, strategic planning, mergers/acquisition, and

performance management. Staff included one to two assistants and two to three interns. Duties

include developing assessment, diagnostic, planning and interactive learning and training

opportunities for businesses. Over 100 assessments used in clarifying strengths and weaknesses

with organizations and leaders. Creating and implementing needs assessments, customized learning

packages and learning measurement systems for organizations. Coached and consulted on small

business growth assistance and exit programs. Offered an intense internship program for students

interested in I/O psychology and business.

August, 2004-2005 Georgia Southern University

Statesboro, GA

Full Time Instructor/One Year Contract

Successes: Professor of Psychology for undergraduates. Courses included Intro to Psychology,

Stress Management, and Organizational Behavior. On-ground and on-line instruction.

August, 2000-2001 Part-Time Instructor

University of South Carolina

Hilton Head, SC

Successes: Professor of Principles Management and Human Resource Management for under

graduates. Web CT.

Dana A. Boyd, PhD Vitae

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August, 1999-Present Part-Time Instructor

Armstrong Atlantic State University

Savannah, GA

Successes: Professor of Industrial and Organizational Psychology, Work Behavior, Psychology of

Stress and Conflict and General Psychology for graduate and undergraduate students. Web CT.

September, 1999 - Present Instructor/Presenter

Armstrong Atlantic State University

Continuing Education

Savannah, GA

Successes: Design and facilitate courses for the Adult Continuing Education Program. Courses

include Public Speaking and Rejuvenation of Work Spirit. Web CT

March, 1997 - May, 2000 Performance Consultant

University Hospital

Augusta, GA

Successes: Coordinated and collaborated with multi-disciplinary teams and customers to assess,

plan, implement, evaluate, measure, and follow-up on educational and other services/activities for

internal and external customers. Served in a performance consultant role and participates/leads

multiple special projects including but not limited to strategic planning, leadership development,

and organizational change programs for various departments and affiliate organizations.

Presentations and seminars on global change and forecasting techniques.

Collaborated with senior management, department heads, multi-disciplinary teams, and other

customers to ensure adequate educational resources and services to enhance attainment of

organizational goals and objectives. Development of training material for profit. Functioned with

limited supervision, utilizing independent and collaborative decision making. Demonstrated

proficiency in problem solving, critical and creative thinking, and leadership skills. Acted as

consultant to organization in organizational development and behavior facets.

August, 1993 - October, 1994 Psychological Consultant

Savannah Psychological Consultants

Savannah, Georgia

Successes: Administered cognitive and vocational rehabilitation with Post Traumatic Stress

Disorder patients. Assess, plan, implement, evaluate, measure and follow-up group therapy

sessions. Conducted and scored psychological tests and mental assessments. Developed,

administered, monitored operational budget. Devised and instructed computer training programs,

coordinated and lead group outings with patients. Counseled economically

Dana A. Boyd, PhD Vitae

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disadvantaged individuals with various diagnoses. Composed and transcribed psychological

reports. Functioned with limited supervision, utilizing independent and collaborative decision

making.

July, 1992 - June, 1993 Policy & Human Relations Developer

Public Service Commission

Western Australia

Successes: Produced and implemented governmental policies and manuals. Research, data

collections, and statistical analysis, on various special projects. Writing, word processing and

publishing of sexual harassment manual. Functioned with limited supervision, utilizing

independent and collaborative decision making.

Honors and Activities:

* Founder and President of Millionaire Women’s Club, 2004-present, Savannah, GA.

* Volunteer and Yoga Instructor for Park Place Outreach/Savannah Runaway, 2006-present.

* Tybee Island Marine Science Center, Board of Directors, 1999, Tybee Island, GA.

* Junior Achievement, Volunteer High School Teacher, 1999 Savannah, Georgia.

* Psi Chi, The National Honor Society in Psychology, President, ASU Augusta, GA.

* Nominations for Outstanding Graduate Student, 1997 ASU Augusta, GA

* Psych Insight Newsletter, Editor and Journalist, 1995-1997ASU Augusta, GA.

* Outstanding Achievement by a Senior Psychology Student, 1992, AASU Savannah, GA.

* Psychology Club, President, 1991-1992, AASU Savannah, GA.

* Environmental Coalition, President, 1990-1991, AASU Savannah, GA.

* Rape Crisis Center, Volunteer, 1990-1991, Savannah, GA.

* Women of Worth, President, 1990, Armstrong Atlantic State University, Savannah, GA.

* Victim/Witness Assistance Group, Volunteer, 1991, Savannah, Georgia.

* Clean Coast, Volunteer, 1989, Savannah, Georgia.

Research and Publication Experience:

Author:

Dissertation: The Effects of One Health Promotion Program on Health Insurance Claims and

Costs.

Author:

Publication: Sexual Harassment Manual for the Australian Government (West Coast).

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Research Assistant

Project: Investigating the predictors of depressed mood in college students.

Successes: Assistance with project development, data collection and analysis, and manuscript

preparation.

Research Supervisor: Sabina C. Widner, Ph.D.

Research Assistant

Project: Investigating androgyny as a possible buffer to stress in college students.

Successes: Assistance with project development, data collection and analysis, and manuscript

preparation.

Research Supervisor: Sabina C. Widner, Ph.D.

Research Assistant

Project: Developing computer games in conjunction with teaching history and systems.

Successes: Learn various computer programs and develop learning games for the purpose of

increased and transference of learning.

Research Supervisor: Jane R. Ellis, Ph.D.

Research Assistant

Project: Workshop for teachers to learn computer games to facilitate learning in the classroom.

Successes: Learn various computer programs, develop learning games, preparation and

development of workshop.

Research Supervisor: Jane R. Ellis, Ph.D.

Professional Papers, Academic Presentations and Workshops:

Boyd, D. (2002, July). The effects of one health promotion program on insurance claims and

medical costs. A dissertation in partial fulfillment of a doctoral program in Organizational

Behavior. Capella University.

Boyd, D. and McDowell, C. (1997, October). Self-Paced Learning. Workshop presented at

the annual Georgia Society for Health Care Education and Training, St. Simon’s Island,

Georgia.

Widner, S., Boyd, D., Fickle, A., Ivins, D., Porterfield, O., & Sharp, L. (1997, April). The

Power of Androgyny: A Stress Buffer? Poster presented at the annual meeting of the

Southeastern Psychological Association, Atlanta, Georgia.

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Ellis, J., Gray-Shelberg, L. & Boyd, D. (1997, April). Let the Games Begin. Paper session

presented at the annual meeting of the Southeastern Psychological Association, Atlanta,

Georgia.

Ellis, J., Gray-Shelberg, L. & Boyd, D. (1997, April). Innovative Approaches to Teaching

History and Systems of Psychology. Poster session presented at the annual meeting of the

American Psychological Association, Toronto, Canada.

Boyd, D. & Widner, S. (1997, April). Predictors of Depressed Mood in College Students.

Paper to be presented at the annual meeting of Southeastern Psychological Association,

Atlanta, Georgia.

Boyd, D. & Bloedau, L. (1996, October). Communicating Feminism Without Burning Your

Bra. Paper presented at the annual Association of Women in Psychology, Hilton Head, South

Carolina.

Boyd, D. & Bloedau, L. (1996, June). Dissonance Reduction Strategies: Survival Value of the

New Sexism? Poster presented at Augusta State University, Augusta, Georgia.

Boyd, D. (1992, April). The Relationship Between Attitude and Behavior of Citizens Toward

Recycling. Paper presented at the Carolina Psychology Conference, North Carolina State

University, Raleigh, North Carolina.

Specialized Training:

* Certification in On-Line Teaching

* Financial Planning

* Facilitation Certification,

* Coaches Training Institute

* Certified Yoga Instructor

* The Instructional Developer Workshop

* Accelerated Learning

* Crisis Prevention Institute

Memberships in Professional Societies:

American Psychological Association

American Psychological Society

Armstrong Atlantic State University-Board Member

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Georgia Association of Masters in Psychology

Institute of Management Consultants

International Society for Performance Improvement

Master Gardner Society

Millionaire Women’s Club

National Association for Women in Psychology

North American Association of Masters in Psychology

Small Business Chamber-Board Member

Society for Industrial and Organizational Psychology

Society for Human Resource Management

Southeastern Psychological Association

Southeastern Regional Association for Women in Psychology

Diagnostics, Planning, and Interactive Learning Opportunities:

Strategic Planning Leadership Assessments

Focus Groups Creativity Assessments

Employee Attitude Surveys Wellness/Worksite Health Promotion

Incentive Plans Staff and Leadership Development

Celebrating Success Retreats

Personality Assessments Motivational Presentations

Training and Presentations Topics (300+):

Spirit at Work 25 Ways to Motivate & Decrease Stress

A Perfect Life Extreme Self-Care

Communication Leadership/Coaching

Creativity Negotiation

Critical Thinking Customer Service

Facilitation Team Building

Organizational Culture/Politics Professionalism

Productive Meetings Energy Engineering (time mgmt)

Assertiveness Life Management

Motivation/Morale Project Management

Interpersonal Skills Surviving Organizational Change

Surviving Organizational Change Non-Violent Crisis Prevention

Generation X/Baby Boomers Motivational Presentations

Performance Management Relaxation Techniques

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Eliminating Tolerations Confrontation

Emotional Intelligence Non-Verbal Body Language

Human Resources’ Issues Sexual Harassment

References Available Upon Request.

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