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Customer Service Manager

Fordsville, KY, 42343
August 17, 2012

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Sandra Quiggins


Summary of Qualifications

• Over 12 years of office experience.

• Over 10 years Human Resources/Staffing experience.

• Highly organized and detail-focused with an exceptional track record of accurately and

aggressively completing assignments and tasks assigned in deadline-oriented


• Skilled in all aspects of recording transactions, posting debits and credits, and ensuring

accuracy and completeness of data.

• Proficiency in accounts payable and accounts receivable, generating invoices and

monthly statements for clients.

• Proven ability to identify and implement improvements to streamline processes and

increase efficiency and productivity.

• Excellent computer skills; proficient with Microsoft Word, QuickBooks Pro, learn

proprietary systems/applications quickly and easily.

• Outstanding record of dependability and reliability.


• Data Entry • • Filing/Editing

Microsoft Word

• Accounts • • Typing/Creating

Customer Service

Payable/Receivable Office Forms

Problem Resolution

• QuickBooks Pro • Typing (55-60

• Office Procedures

• QuickBooks wpm)


• Microsoft Windows


Grayson County High School Diploma 1986

Owensboro Junior College of Business Medical Office Certificate---1990

Professional Experience

Omni Personnel,

Leitchfield, Kentucky

Branch Manager April 1997 May 2006

36-40 hours per week

Advance Personnel

Leitchfield, Kentucky

Manager May 2007 December 2009

40 hours per week

Business Closed

Twin Rivers, Inc.

Livermore, Kentucky

Executive Assistant February 2010 ---July 2010

40 hours per week

Dependable Garbage Service

Fordsville, Kentucky

Bookkeeper January 2006-current

5 hours per week

Rough River General Store

Rough River, Kentucky

Payroll, Bookkeeper January 2006-current

5 hours per week

Job Duties/Responsibilities

Create and maintain efficient office procedures in order to ensure that orders were filled and

deadlines met.

Responsible for daily office duties such as interviewing, data entry, answering multi-phone lines,

and filing.

Responsible for entering and maintaining employee records

Ensure client satisfaction.

Problem Resolution.

Enforce compliance obligations for completion, submission and maintenance of all records and

reports as required by state and federal government.

Perform drug/alcohol screenings on potential employees.

Create and implement pre-employment orientations to meet the needs of client company.

Create and implement employee relation policies.

Personnel supervisory experience for approximately 150 employees.

Responsible for recruiting, staffing and training of all temporary employees and office staff.

Responsible for implementing and enforcing all disciplinary actions.

Responsible for filing Workman’s Compensation claims and following up.

Responsible for Unemployment Claims and appeals.

At Advance Personnel, Dependable Garbage, and R.R General I used QuickBooks Pro for

weekly payroll and Bookkeeping. I also used QuickBooks PRO 2010 while working at Twin

Rivers for all payroll, quarterly tax preparations, sales transactions, inventory, invoicing, etc.

Other responsibilities included answering phones, going to post office, ordering supplies for both

the factory and office, preparing freight quotes for clients, preparing shipping manifest,

scheduling shipping, mapping delivery routes for drivers, Was also responsible for 100% of

business and personal correspondence for the owner and his two businesses.

References Furnished upon request.

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