Customer Service Manager
Resume:
Sandra Quiggins
*****.********@*****.***
Summary of Qualifications
• Over 12 years of office experience.
• Over 10 years Human Resources/Staffing experience.
• Highly organized and detail-focused with an exceptional track record of accurately and
aggressively completing assignments and tasks assigned in deadline-oriented
environments.
• Skilled in all aspects of recording transactions, posting debits and credits, and ensuring
accuracy and completeness of data.
• Proficiency in accounts payable and accounts receivable, generating invoices and
monthly statements for clients.
• Proven ability to identify and implement improvements to streamline processes and
increase efficiency and productivity.
• Excellent computer skills; proficient with Microsoft Word, QuickBooks Pro, learn
proprietary systems/applications quickly and easily.
• Outstanding record of dependability and reliability.
Skills
• Data Entry • • Filing/Editing
Microsoft Word
• Accounts • • Typing/Creating
Customer Service
•
Payable/Receivable Office Forms
Problem Resolution
• QuickBooks Pro • Typing (55-60
• Office Procedures
• QuickBooks wpm)
Manufacturing.
• Microsoft Windows
Education
Grayson County High School Diploma 1986
Owensboro Junior College of Business Medical Office Certificate---1990
Professional Experience
Omni Personnel,
Leitchfield, Kentucky
Branch Manager April 1997 May 2006
36-40 hours per week
Advance Personnel
Leitchfield, Kentucky
Manager May 2007 December 2009
40 hours per week
Business Closed
Twin Rivers, Inc.
Livermore, Kentucky
Executive Assistant February 2010 ---July 2010
40 hours per week
Dependable Garbage Service
Fordsville, Kentucky
Bookkeeper January 2006-current
5 hours per week
Rough River General Store
Rough River, Kentucky
Payroll, Bookkeeper January 2006-current
5 hours per week
Job Duties/Responsibilities
Create and maintain efficient office procedures in order to ensure that orders were filled and
deadlines met.
Responsible for daily office duties such as interviewing, data entry, answering multi-phone lines,
and filing.
Responsible for entering and maintaining employee records
Ensure client satisfaction.
Problem Resolution.
Enforce compliance obligations for completion, submission and maintenance of all records and
reports as required by state and federal government.
Perform drug/alcohol screenings on potential employees.
Create and implement pre-employment orientations to meet the needs of client company.
Create and implement employee relation policies.
Personnel supervisory experience for approximately 150 employees.
Responsible for recruiting, staffing and training of all temporary employees and office staff.
Responsible for implementing and enforcing all disciplinary actions.
Responsible for filing Workman’s Compensation claims and following up.
Responsible for Unemployment Claims and appeals.
At Advance Personnel, Dependable Garbage, and R.R General I used QuickBooks Pro for
weekly payroll and Bookkeeping. I also used QuickBooks PRO 2010 while working at Twin
Rivers for all payroll, quarterly tax preparations, sales transactions, inventory, invoicing, etc.
Other responsibilities included answering phones, going to post office, ordering supplies for both
the factory and office, preparing freight quotes for clients, preparing shipping manifest,
scheduling shipping, mapping delivery routes for drivers, Was also responsible for 100% of
business and personal correspondence for the owner and his two businesses.
References Furnished upon request.
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