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Customer Service Administrative Assistant

Houston, TX, 77001
August 18, 2012

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Amber Wilson

**** ***** **. *** ****

Houston, TX 77067


SUMMARY Motivated, mature business professional with a sincere

interest in providing Administrative Support to Human Resources and a

hardworking dedicated employee looking to advance within a company .

Talent for interacting and working with others while possessing the

necessary personality traits to operate as a Leader and direct others..

Accustomed to handling sensitive, confidential information. Demonstrated

history of providing friendly and personable customer service. Flexible

and versatile - able to maintain a sense of humor and professionalism

under pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Has excellent listening and

communication skills.

EDUCATION Associate of Arts


Lone Star Community College

Houston, Texas

GPA: 3.75

Bachelors of Science in Human Resource

Management Houston, Texas

University of Phoenix

6 College Credits

Bachelor of Arts in Marketing

Houston Baptist University

Houston, Texas

Spanish Minor

12 College Credits

High School Diploma

Patterson Career Center (Tech/High School)

Dayton, Ohio

Business Administration and Accounting Graduation Date:

June 2009

Sinclair Community College

Dayton, Ohio


25+ College Credits


ATP Personnel

Houston, TX

Receptionist March 2010 - September 2012

. Greeted job applicants and employees with

friendly customer service

. Assisted in screening job applications and

potential candidates for HP

. General clerical duties included answering

phones, organizing, typing

filing and faxing

. Performed background checks, education

verification and past


. Assisted with preparation of WOTC/8850


. Created supply lists and order fedex, drug

screen documents and insurance


. Distributed paychecks to ATP employees

. Updated employee and job applicant

information such as address,

phone number, payroll and shift

availability changes

. Recorded insurance application information

for employees such as

Insurance plan selection or decline

. Processed employee call offs and new hire

placement paperwork

. Entered new candidate information in

Sendouts program and new request

orders in Smartlabor

. Performed employment verification for

outside companies on current and

former ATP employees

. Assisted Recruiter with New Hire Orientation

. Answered questions regarding payroll and

processed time sheet

corrections/payroll discrepancies

Bath & Body Works

Houston, TX

Sales Associate

October 2009- January 2010

. Assist customers with shopping and

providing friendly customer service

. Greeting customers with a smile and

shopping bag for purchases

. Demonstrated products as well as provided

store with light up keep

. Light stocking and maintaining neat display

set ups

. Directed customers to appropriate areas of

store if in search of a particular


Accessible Signs

Houston, TX

Administrative Assistant/Data Entry

November 2009- March 2010

. Temporary assignment at a sign language interpretation

provider service which required

scheduling and data entry

. Set appointments, sent emails, and updated

client data base

. Participated in research regarding small job

tasks for mailing

. Followed up with client's appointments to

schedule interpreters for future


. Answer questions via phone and email and

provide sign and foreign

language interpreters with directions to

their job assignments in and around

the city of Houston

Houston Baptist University, Career Center

Houston, TX

Administrative Assistant September 2009-December 2009

. Assisted Director of Career Services with daily tasks

including answering

phones, scheduling, filing, organizing, and mailroom

. Updated Job information on Huskynet for students and alumni

. Assist Director in Event Planning as well as overseeing

activities of the

Career Council as Coordinator, Event Planner, and

Marketing Recruiter

. Help plan and advertise events such as the On-Campus Husky

Job Fair

Dayton Public Schools Nutrition Services

Dayton, Ohio

Student Worker/Assistant October 2007-August 2009

. Assisted supervisor with organizing events and creating


. Documented and organized records of deposits and payroll

. Created marketing material such as department brochures

and the Nutrition Services website

. Processed free and reduced lunch applications for Dayton

Public Schools

. Assisted in processing daily count sheets and other

documentation for the Free Summer Lunch Program

. Provided support to Payroll, reviewing and creating

spreadsheets for employees time

. Organized and filed away employee files from years past

out in warehouse

. Answered phones and greeted visitors while Receptionist

was away from her desk

. Distributed and Organized both Ingoing and Outgoing mail

to School Kitchens

. Created marketing material such as departmental brochures

and website

. Designed lunch menus for several new High schools opening

within the Dayton Public School district


President's List of Lonestar Community College 2012

Graduated Top 5% of High School class with High

Honors 2009

Deans List 2009

Honor Roll/ Principal's Honor Roll 2008-2009

Perfect Attendance 2009

Coordinator, Marketing Director, Event Planner for

Career Council 2009

Vice President of Delta Phi Zeta Archonettes 2008-


Youth Mentor/ Tutor at Wesley Community Center 2009

Business Professionals of America 2007-2009

Contributor to Houston Baptist University's Newspaper

"The Collegian" 2009


Windows Operating Systems (XP, Vista, Windows 7 most recently),

Microsoft Word, Excel, Powerpoint, Publisher, Internet,

Photoshop, Sendouts, Smartlabor, Data Entry (12509 kph), Typing

(70 wpm), Event Planning, Marketing, Cashiering, Scheduling,

Presentation, Editing, Recruiting,

References Available on Request

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