Customer Service Administrative Assistant
Resume:
Amber Wilson
Houston, TX 77067
*************@****.***
SUMMARY Motivated, mature business professional with a sincere
interest in providing Administrative Support to Human Resources and a
hardworking dedicated employee looking to advance within a company .
Talent for interacting and working with others while possessing the
necessary personality traits to operate as a Leader and direct others..
Accustomed to handling sensitive, confidential information. Demonstrated
history of providing friendly and personable customer service. Flexible
and versatile - able to maintain a sense of humor and professionalism
under pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Has excellent listening and
communication skills.
EDUCATION Associate of Arts
8/2011-Present
Lone Star Community College
Houston, Texas
GPA: 3.75
Bachelors of Science in Human Resource
Management Houston, Texas
University of Phoenix
6 College Credits
Bachelor of Arts in Marketing
Houston Baptist University
Houston, Texas
Spanish Minor
12 College Credits
High School Diploma
Patterson Career Center (Tech/High School)
Dayton, Ohio
Business Administration and Accounting Graduation Date:
June 2009
Sinclair Community College
Dayton, Ohio
Marketing
25+ College Credits
WORK EXPERIENCE
ATP Personnel
Houston, TX
Receptionist March 2010 - September 2012
. Greeted job applicants and employees with
friendly customer service
. Assisted in screening job applications and
potential candidates for HP
. General clerical duties included answering
phones, organizing, typing
filing and faxing
. Performed background checks, education
verification and past
employment
. Assisted with preparation of WOTC/8850
forms
. Created supply lists and order fedex, drug
screen documents and insurance
applications
. Distributed paychecks to ATP employees
. Updated employee and job applicant
information such as address,
phone number, payroll and shift
availability changes
. Recorded insurance application information
for employees such as
Insurance plan selection or decline
. Processed employee call offs and new hire
placement paperwork
. Entered new candidate information in
Sendouts program and new request
orders in Smartlabor
. Performed employment verification for
outside companies on current and
former ATP employees
. Assisted Recruiter with New Hire Orientation
. Answered questions regarding payroll and
processed time sheet
corrections/payroll discrepancies
Bath & Body Works
Houston, TX
Sales Associate
October 2009- January 2010
. Assist customers with shopping and
providing friendly customer service
. Greeting customers with a smile and
shopping bag for purchases
. Demonstrated products as well as provided
store with light up keep
. Light stocking and maintaining neat display
set ups
. Directed customers to appropriate areas of
store if in search of a particular
item
Accessible Signs
Houston, TX
Administrative Assistant/Data Entry
November 2009- March 2010
. Temporary assignment at a sign language interpretation
provider service which required
scheduling and data entry
. Set appointments, sent emails, and updated
client data base
. Participated in research regarding small job
tasks for mailing
. Followed up with client's appointments to
schedule interpreters for future
assignments
. Answer questions via phone and email and
provide sign and foreign
language interpreters with directions to
their job assignments in and around
the city of Houston
Houston Baptist University, Career Center
Houston, TX
Administrative Assistant September 2009-December 2009
. Assisted Director of Career Services with daily tasks
including answering
phones, scheduling, filing, organizing, and mailroom
. Updated Job information on Huskynet for students and alumni
. Assist Director in Event Planning as well as overseeing
activities of the
Career Council as Coordinator, Event Planner, and
Marketing Recruiter
. Help plan and advertise events such as the On-Campus Husky
Job Fair
Dayton Public Schools Nutrition Services
Dayton, Ohio
Student Worker/Assistant October 2007-August 2009
. Assisted supervisor with organizing events and creating
publications
. Documented and organized records of deposits and payroll
. Created marketing material such as department brochures
and the Nutrition Services website
. Processed free and reduced lunch applications for Dayton
Public Schools
. Assisted in processing daily count sheets and other
documentation for the Free Summer Lunch Program
. Provided support to Payroll, reviewing and creating
spreadsheets for employees time
. Organized and filed away employee files from years past
out in warehouse
. Answered phones and greeted visitors while Receptionist
was away from her desk
. Distributed and Organized both Ingoing and Outgoing mail
to School Kitchens
. Created marketing material such as departmental brochures
and website
. Designed lunch menus for several new High schools opening
within the Dayton Public School district
AWARDS AND ACTIVITIES
President's List of Lonestar Community College 2012
Graduated Top 5% of High School class with High
Honors 2009
Deans List 2009
Honor Roll/ Principal's Honor Roll 2008-2009
Perfect Attendance 2009
Coordinator, Marketing Director, Event Planner for
Career Council 2009
Vice President of Delta Phi Zeta Archonettes 2008-
2009
Youth Mentor/ Tutor at Wesley Community Center 2009
Business Professionals of America 2007-2009
Contributor to Houston Baptist University's Newspaper
"The Collegian" 2009
SKILLS
Windows Operating Systems (XP, Vista, Windows 7 most recently),
Microsoft Word, Excel, Powerpoint, Publisher, Internet,
Photoshop, Sendouts, Smartlabor, Data Entry (12509 kph), Typing
(70 wpm), Event Planning, Marketing, Cashiering, Scheduling,
Presentation, Editing, Recruiting,
References Available on Request
Contact this candidate