Customer Service Representative
Resume:
BEVERLY SALTZ
**** ******* **. ** #*** Palm Bay, FL 32905 321-***-****
*******@*****.***
Summary of Qualifications:
Detail oriented self starter with excellent time management, and organizational skills
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Excellent written and oral communication combined with solid interpersonal skills
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Professional, ethical and highly discreet with sensitive matters
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Skilled in Civil Procedures, Torts, Family & Contract law, Wills, Trusts & Probate, Legal Research,
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Drafting Pleadings and Legal correspondence
Provides excellence in customer service and performs all administrative duties
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Proficient in Word, Excel, PowerPoint, SAP, Westlaw, typing 45wpm with high accuracy
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Education:
Everest University, Melbourne, FL
Bachelor of Science Degree, Paralegal (currently pursuing)
Associate in Science Degree, Paralegal July 2012
Volunteer Experience:
Guardian Ad Litem, Viera, FL July 2011 Present
Advocate for the best interests of children involved in court proceedings
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Investigates relevant records and conducts interviews with family, caregivers and service providers
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to assess the needs of the child
Facilitates resources and collaborates with all parties involved in the case
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Submits written recommendations to the court and permanency plans
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Participates in court hearings as scheduled
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Maintains accurate records of a case such as court reports, pleadings, motions, orders, discovery,
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mediation agreements and correspondence
Professional Experience:
Bed, Bath & Beyond, Melbourne, FL January 2012 – July 2012
Customer Service Representative
Accurately processed sales transactions and maintained appropriate drawer balances
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Provided excellent customer service and greeted all customers in a professional manner
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Tire Kingdom, Melbourne, FL April 2006 – May 2011
Office Manager
Managed a team of three, and the day to day operations of facility
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Compiled work orders, managed invoicing and maintained proper inventory levels
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Created work schedules, managed calendars and arranged appointments
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Answered multi line phone system and conducted routine administrative tasks
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Effectively communicated and built relationships with customers and vendors
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Indialantic Elementary School, Indialantic, FL September 2002 – April 2006
Nurse Assistant
Performed services and followed procedures under the direction of the school nurse
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Administered medications as prescribed and provided first aid medical assistance
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Rockwell Collins, Melbourne, FL September 1997 2001
Shipping and Receiving Clerk
Examined shipments and verified accuracy of contents by matching invoices and purchase orders
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Recorded shipment data, and identified and logged discrepancies
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Prepared documents to include work orders, bills of laden and shipping orders
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Corresponded with established representatives to rectify problems with damages, shortages, and
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items non conformance to specifications
Analyzed and utilized the best methodology and service provider for shipping
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