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Customer Service Representative

Location:
Brandon, FL
Posted:
September 25, 2013

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Resume:

BEVERLY SALTZ

**** ******* **. ** #*** Palm Bay, FL 32905 321-***-****

ab8q45@r.postjobfree.com

Summary of Qualifications:

Detail oriented self starter with excellent time management, and organizational skills

Excellent written and oral communication combined with solid interpersonal skills

Professional, ethical and highly discreet with sensitive matters

Skilled in Civil Procedures, Torts, Family & Contract law, Wills, Trusts & Probate, Legal Research,

Drafting Pleadings and Legal correspondence

Provides excellence in customer service and performs all administrative duties

Proficient in Word, Excel, PowerPoint, SAP, Westlaw, typing 45wpm with high accuracy

Education:

Everest University, Melbourne, FL

Bachelor of Science Degree, Paralegal (currently pursuing)

Associate in Science Degree, Paralegal July 2012

Volunteer Experience:

Guardian Ad Litem, Viera, FL July 2011 Present

Advocate for the best interests of children involved in court proceedings

Investigates relevant records and conducts interviews with family, caregivers and service providers

to assess the needs of the child

Facilitates resources and collaborates with all parties involved in the case

Submits written recommendations to the court and permanency plans

Participates in court hearings as scheduled

Maintains accurate records of a case such as court reports, pleadings, motions, orders, discovery,

mediation agreements and correspondence

Professional Experience:

Bed, Bath & Beyond, Melbourne, FL January 2012 – July 2012

Customer Service Representative

Accurately processed sales transactions and maintained appropriate drawer balances

Provided excellent customer service and greeted all customers in a professional manner

Tire Kingdom, Melbourne, FL April 2006 – May 2011

Office Manager

Managed a team of three, and the day to day operations of facility

Compiled work orders, managed invoicing and maintained proper inventory levels

Created work schedules, managed calendars and arranged appointments

Answered multi line phone system and conducted routine administrative tasks

Effectively communicated and built relationships with customers and vendors

Indialantic Elementary School, Indialantic, FL September 2002 – April 2006

Nurse Assistant

Performed services and followed procedures under the direction of the school nurse

Administered medications as prescribed and provided first aid medical assistance

Rockwell Collins, Melbourne, FL September 1997 2001

Shipping and Receiving Clerk

Examined shipments and verified accuracy of contents by matching invoices and purchase orders

Recorded shipment data, and identified and logged discrepancies

Prepared documents to include work orders, bills of laden and shipping orders

Corresponded with established representatives to rectify problems with damages, shortages, and

items non conformance to specifications

Analyzed and utilized the best methodology and service provider for shipping



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