Customer Service Project

Afsaneh Najafzadeh

Cary, NC *****, USA

Cell: 1-919-***-**** E-Mail: *******.**********@*****.***

Summary

Results-oriented senior programme/administrative professional with proven attention to detail and ability to prioritize workload. Multitasker with excellent interpersonal, organizational and communication skills (oral and written). Conscientious and efficient in meeting commitments, observing deadlines, flexible team player with demonstrated project coordination skills. Computer proficient with good managerial competence, organized and trustworthy.

Skills

Microsoft Office Microsoft Power Point IBM Lotus Notes

Microsoft Word Microsoft Outlook ProMS

Microsoft Excel Microsoft Outlook Express VISION SAP

Fluent in English Fluent in Persian French & Spanish (beginner level)

Professional Experience

United Nations Children Funds (UNICEF) – Tehran, Iran August 2008 – March 2013

Adolescents and HIV/AIDS Programme Assistant

• Performed all operational/control tasks for programme/project implementation such as reviewing, entering and managing financial and programmatic data through performing daily activities/tasks using

SAP/VISION system

• Conducted timely and quality follow-ups of all the assigned operational, administrative, financial and logistical tasks on a regular basis with the project partners/counterparts on liquidation/reimbursement documents and also refunds of unspent funds

• Reviewed and checked progress reports received on activity implementations against detailed activity plans, including budget as well as financial expenditure reports

• Organized workshops, meetings and peer monitoring field visits and made required travel arrangements

• Prepared correspondence, background materials, working papers, records and financial tables

• Maintained proper documentation and regularly updated files/records (either electronically and/or in hard copy) in an organized format for subsequent use

• Contributed to UNICEF Office management and governance through participation in Office internal Committees, such as Special Committee for Project Cooperation Agreement (PCA) and ICT Governance Team, Contract Review Committee (CRC) – Institutional Contract and Property Survey Board (PSB) Committee

• Performed physical inventory of warehouse, supply, communications, library and IT sections

• Provided assistance in the achievement of different activities of the programme component results, such as World AIDS Day (WAD), Ukraine Study Visit, ATS Workshop in Shiraz, Healthy Life Styles (HLS) Package and Peer Monitoring Field Visits of Adolescent Friendly Services Centers

• Managed and maintained Lotus Notes calendars/schedules for my supervisor

• Assisted in monitoring and evaluation of project implementation activities

United Nations Development Programme (UNDP) – Tehran, Iran July 2004 – November 2007

Programme Assistant for Democratic Governance, ICT for Development & Trade Programme Cluster

Promoted as Programme Associate in Procurement Section for Global Fund HIV/AIDS Programme

• Rendered project implementation and procurement/supply management services, including contract issuance and management and provision of logistical services

• Interacted extensively with project partners to coordinate information and help guide them through financial processes, serving as a direct liaison to facilitate issues and resolve problems

• Successfully planned and coordinated meetings, workshops and conferences

• Performed a broad range of administrative functions, including report compilation, financial arrangement, records management, travel planning and correspondence development

United Nations High Commissioner for Refugees (UNHCR) - Tehran, Iran April 2002 – June 2004

Repatriation Clerk

Promoted as Interviewer for Afghan Refugees Repatriation Programme

• Performed field interviews with Afghan refugees to facilitate their repatriation process from the refugee camps

• Assisted and facilitated repatriation of Afghan refugees in rural areas

• Entered and processed data to organize repatriation convoys

• Generated reports of daily activities

Dena Cassette Co. - Tehran, Iran June 1995 – May 2002

Executive Secretary and Assistant to Chairman of the Board

Promoted as Secretariat Supervisor and Assistant to Public Relations Manager

• Rendered administrative tasks, filing and translation

• Organized travel and board meetings

• Sorted mail from numerous sources, both internal and external

• Assisted in developing marketing communications campaigns

• Acted as a member of ISO (International Organization for Standardization) Steering Committee

• Provided executive administrative support to Commercial Manager in Commercial Department

• Prepared/composed/edited outgoing correspondence

Computer Dynamics (IM) / Mideast Data System (Apple Inc. Exclusive Representative) - Tehran, Iran

Sales Assistant November 1992 – June 1995

• Rendered assistance in sales activities and administrative tasks

• Provided other administrative and logistical support as needed

• Managed Customer Service, Administration, and Sales People

Majdpour Bros. / Overseas Shipping Co. (Shipping and Forwarding Company / Clearing Agent) – Tehran, Iran November 1991 – May 1992

Translator, secretary and telex operator

• Rendered administrative and translation services

• Provided English-Persian translation and interpretation

Temporary Assignments

Canadian Embassy – Tehran, Iran June 2008 – July 2008

Visa Clerk at Visa Section

Provided a full range of clerical duties requested for the processing of education, work, immigrant and tourist visa applications, including data entry, document verification, responding to public inquiries, drafting correspondence, translating visa interviews, and filing.

Pharmaciens Sans Frontières (PSF) - Tehran, Isfahan & Mashhad, Iran April 2004

Short-term position as an interpreter and translator for a team of French Pharmacists, who visited Iran to evaluate Iran’s local market in order to import French pharmaceuticals

Médecins Sans Frontières (MSF) - Bam Earthquake Emergency Mission, Iran January - March 2004

Short-term experience as an interpreter and translator, assisting a Psychologist/Psychotherapist to help the earthquake-stricken population with their PTSDs (Post-Traumatic Stress Disorder)

Khordad Saba English Institute – Tehran, Iran January 2001 – December 2002

Short-term employment as an English Teacher

18th Tehran International Trade Fair, British Pavilion - Wilson Walton International Corp. – Tehran, Iran

Short-term experience as an interpreter and translator October 1992

Education

Azad University - Central Branch – Tehran, Iran

May 1991

BA in English-Persian Translation and Interpretation

Professional membership

Iranian Simultaneous Interpretation Association

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