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Administrative Assistant Customer Service

Bridgeport, CT, 06601
August 16, 2012

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Agnes Patricia Hidalgo

917-***-**** (C) 203-***-**** (H)


Organized program manager seeking a position where my strengths in management, facilitation, coordination, and

implementation of program objectives are utilized towards the attainment of organizational goals.

Employment History

FSW, Inc. Bridgeport, CT 2011 – Present


Instructed at-risk populations in classroom and virtual web-based training in Microsoft Office Suite and Customer

Service curricula ensuring students earned credentials in each coursework. Trained students in Internet and

Computing Core Certifications (IC3) in subjects of Computing Fundamentals, Word, Excel, PowerPoint, and

navigating the Internet. Taught introduction to computer classes to Union 1199 CNA professionals and instructed

students on how to create an email account. Provided students with soft skills and work readiness preparedness

training, resume building and interviewing skills. Administered industry exam from Certiport towards earning

nationally recognized IC3 credentials. Assisted in the attainment of program goals and student’s outcomes. Co-

managed the facilitation of students experiencing domestic violence, sexual assault, and/or drug and

alcohol abuse traumas.

Office Team, Shelton, CT 2010 – 2011

Administrative Assistant

Placed at Barron Gannon LLC, a Certified Public Accounting firm in Fairfield, CT. Managed and routed over 300 incoming and

outgoing tax returns. Directed inbound and outbound call activities. Assigned to non-profit organization to compile and analyze

staff survey responses for agency 2009 annual survey.

United Nations Children’s Fund, New York, NY 1992 2009

Executive Assistant / Instructor

Provided direct support to the Director and assisted in raising two-thirds of the agency’s financial assets of over $3 billion.

Planned overseas travel arrangements and coordinated with the unit’s entire divisional staff around the world. Worked with

donors and ensured the seamless organization of events, conferences and meetings.

Recruitment Clerk/Administrative Assistant

Prepared contracts for special service agreements, reviewed employment applications and compiled vacant positions posting.

Managed the day-to-day administrative tasks of database tracking and created quarterly reports. Maintained spreadsheets and

updated systems applications including products and financial logistical system SAP/FLS as assigned.

Education & Credentials

John Jay College of Criminal Justice, New York

•Master of Science in Public Administration, 2008

•Master of Art in Forensic Psychology, 2001

Certified IC3 Microsoft Office Suite Professional 2012

Certified Customer Service Professional through the NRF Foundation 2012

Volunteer Experience

Bridgeport Community Land Trust – Board Member

Basic Literacy and ESOL (English for Speakers of Other Languages) – Tutor

Fordham-Tremont Community Mental Health Center – Case Manager

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