Manager Customer Service
Resume:
Charles R. Floder
Waxhaw, NC 28173
*******@***.***
Summary
Broadly experienced Six Sigma Blackbelt with Manufacturing, Purchasing and
Inventory Control background. Decision maker with proven record of
achievement.
Experience
Adjunct Trainer for SPCC
June 2012 - Current
Train clients in various skills such as Blueprint Reading and Metrology.
Contract Work for Decore-Ative Specialties
April 2013 - Current
Purchasing Duties and Special Projects
DECORE-ATIVE SPECIALTIES, Monroe, NC
Aug 2006 - May 2012
Purchasing & Inventory Control Manager
Responsible for purchasing raw materials used for production and support
materials.
Maintain best pricing possible while analyzing best available
options.
Manage all aspects of Inventory Control.
Ensure adequate inventory of materials in accordance with company
goals.
Assure avoidance of damaged and obsolete inventory.
Oversee daily inventory analysis including cycle counts.
Supervise monthly physical inventory count.
Create inventory reports to identify needs based upon production
forecast.
Wood Division Manager
Oct 2003 - Jul 2006
Responsible for all manufacturing and quality operations for manufacture
of wood cabinet doors.
Coordinate all processes to achieve daily production schedule.
Productivity improved 50% to 100% in certain areas.
Design and implement quality program to achieving daily quality goals
including the reduction of external quality issues.
OMNOVA SOLUTIONS, Jeannette, PA: Monroe, NC
Jan 1987 - Aug 2003
A major innovator of decorative and functional surfaces, emulsion polymers
and specialty chemicals.
Six Sigma/Operational Excellence Manager
Responsible to reduce raw material cost in a $40M plant, to implement lean
manufacturing principles and principles of Six Sigma methodology across
support departments.
Implemented Six Sigma initiatives and qualified new domestic paper
vendors achieving annual cost reduction of $250K.
Instituted analysis of key vendors with SCM resulting in $60K annual
savings from ink suppliers.
Trained 15 Greenbelts. Six Greenbelts projects yielded $125,000 savings.
Applied Six Sigma principles, DMAIC, FMEA and DOE, in press room
returning $150,000 over two years by identifying and implementing process
improvements and raw materials improvements.
Improved cash flow $400k annually by reducing late customer payments 50%.
Production Manager
Responsible to direct activities of employees to improve productivity and
quality in all production areas.
Supervised 3 department managers, 12 supervisors and 150 hourly
employees.
Improved productivity 30% contributing $1.0MM to bottom line by improved
service from support departments and implementing fair and consistent
employee policies.
Cost of Quality reduced 10% returning $100K annually.
Participated in union (URW)/company contract negotiation in making gains
in attendance policy and work rule applications.
Customer Service Manager
Responsible for improving customer satisfaction and to improve efficiency
of customer service team.
Managed activities of 14 employees in two plants while reducing staff by
20%.
Coordinated implementation with Quality department of ISO 9002.
Introduced procedures resolving customer complaints from 70 days to 35
days and improving cash flow by $400K annually.
Materials & Services Manager
Responsible for production scheduling, overseeing raw materials
procurement, finished goods inventory and to manage activities of shipping,
receiving, warehousing.
Developed procedures for scheduling department reducing late orders 75%.
Developed and implemented manual inventory control system for finished
goods inventory minimizing lost inventory and reducing finished goods
inventory by 10% ($350,000).
Reduced finished goods inventory 10% while improving on time customer
order delivery to over 90%, up from 70%. (NC plant)
Installed guidelines reducing finished goods inventory from $3.9MM to
$1.8MM. (PA plant)
Industrial Engineer Manager
Responsible to maintain and update labor incentive system.
Rectify errors in incentive system increasing productivity and reducing
production expenses $150,000 annually.
Streamlined production recording by 50%.
H.B.MAYNARD & COMPANY, Pittsburgh, PA
International consulting, software and training business dedicated to
providing innovative solutions to improve workforce performance and
eliminate waste.
Consultant
Served as staff productivity consultant providing cost effective solutions
to client issues.
KENNAMETAL, INC. Latrobe, PA
A premier tooling solutions supplier with operational excellence throughout
the value chain.
Project Engineer
Responsible to conduct classical IE functions including, capital planning,
engineer work methods and reduce tooling costs.
BUCYRUS-ERIE, CO., Milwaukee, WI
Manufacturer of heavy duty construction and agriculture equipment.
Sr. Industrial Engineer
Responsible to improve machining methods, develop cost quotations and
maximize tool utilization.
WESTINGHOUSE ELECTRIC, Pittsburgh, PA
Industrial Engineer
Conduct time studies and implement engineered work standards in the machine
shop and R&D areas.
Tool & Die Maker
Complete 4-year Tool & Die apprenticeship and serve as a journeyman Tool &
Die maker building single action slot dies.
Education
Six Sigma Blackbelt, Six Sigma International, Fairlawn, OH
B.S., Management, Robert Morris College, Pittsburgh, PA
Certificate of Industrial Engineering, Westinghouse Electric School of
Industrial Engineering, Pittsburgh, PA
Westinghouse Electric Trades Training, Tool & Die Maker, East Pittsburgh,
PA
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