Customer Service Data Entry
Resume:
Franklin Padgett Jr.
Waukegan IL 60085
ab8prt@r.postjobfree.com
Certifications: Microsoft Office Excel Specialist and Office Applications Specialist (Office Applications
Specialist verifies that applicant is skilled in the following Microsoft Applications: Outlook, Word, Excel,
PowerPoint and Access. Also verifies that applicant is skilled in HTML/XML)
Typing Speed: 60-65WPM / Keypunch Speed Per Hour: 12,000+
Programming Languages: Visual Basic, Visual Basic for Applications
Awards & Honors:
Honor Roll Student and member of Alpha Alpha Pi Honor Society
WORK EXPERIENCE
Blue Cross Blue Shield, Waukegan IL April 2013-June 2013
Computer Operator – Temporary assignment thru Kelly Services, Vernon Hills IL
The Computer Operator’s main duty was to monitor the computer systems. This particular
branch was the data center for all the other Blue Cross Blue Shield branches. The other
branches would virtually request data and this branch’s computer operators had to make
sure computer drives and virtual drives were online and operating properly.
Computer operations were done in a AS400 computer environment.
The mainframe systems were spread over 4 IBM Z196 mainframe processors. If a drive went
offline or if a drive and/or system had to be taken offline, the computer operator would receive a
message and had to respond with a computer command or ‘Ticket’.
Aside from monitoring the system, the computer operator worked with Oracle/STK SL8500 tape
libraries: Ejected and filed tapes, and scanned tapes in/out using SAMS system. On average, about
1400 to over 3000 tapes were delivered each day.
Once the tapes were loaded into the silos, data was then written unto the tapes by the computer
systems.
The data on the hand held scanner was uploaded into the system and a report was generated and,
using Lotus Notes, the report was e-mailed.
Moebs Services, Lake Bluff IL February 2009-April 2009
Data Entry Clerk – Temporary assignment thru The Dept. of Human Services
Gathered information for Moebs’ clients using the internet as a data source.
Entered and formatted the data into an Excel spreadsheet.
Did phone work to validate the data retrieved from the internet.
Received a Letter of Recommendation after completion of assignment.
Don’s Finest Foods, Lake Forest IL February 2007-August 2007
Kitchen Worker
Received a Certificate of Appreciation for Outstanding Job Performance.
Goodwill-Navy Base, Great Lakes IL July 2005-March 2006
Food Service Worker
Served breakfast, lunch or dinner to new naval recruits.
Kept the galley and eating area clean by cleaning tables, floors and dishes.
Trained new employees.
MB Financial Bank, Chicago IL August 1999-March 2004
File Maintenance Clerk
Managed all the bank’s loan files. This duty entailed inserting new documents into the files and making
sure documents were signed.
Managing the files also included extensive data entry into an Excel spreadsheet. Also worked in Microsoft
Word.
Assisted the Customer Service Dept. as needed in the processing of paid loan documents.
EDUCATION
Graduated from The College of Lake County-Received Certificate as an Office Applications Specialist
Previously attended Chicago State University-Majored in Computer Science
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