Manager Management

Bhupendra Soni

[pic]Objective

To achieve a good position in Telecom as well as BPO's field, where I have

the opportunity to enhance and utilize my logical and Management skills

for organizational objectives & performance to world-class levels through

my skills

Recently Designated:-

As a Branch manager in Telemart shopping network PVT.LTD.

1st March 2013 to till now.

CTC: - 2, 50,000

Job Profile:-

Presently Taking care of the entire floor and floor Administration as per

the norms decided by the company.

> Taking care of entire employee's duty roaster every day.

> Seat Allocation and the workflow are also managed on shift basis.

> Presentation of MIS reports submitted to the management every day.

> Maintaining complete employee database and their duties on a regular

basis.

> Used to Achieve Daily AHT, Productivity defined by the organization.

> Maintained Abandoned rate & service level by doing Q-monitoring &

floor walking

> Handling escalated Outages related to Process.

> Motivating the teams and agents to extract the best performance.

> Controlling Absenteeism & scheduled adherence on a day-to-day basis.

> Controlling attrition by showing the growth path.

> Preparing Daily Report of Calls of each category & Forwarding to

concern department.

Special Initiative:

> Generating Weekly agent scorecard for the entire team. With Op's and

Team Leader's.

> Generating Monthly and Quarterly Reports.

> Maintain MIS Data With Pune and Bangalore Team.

Responsibilities:-

> Daily Updating of Teleguide for the Call center which contains all

the details of entire Process

> Handling the Floor,

> Maintain the SL day to Day,

> Manage the hole Team and Time requirement as per Process requirement,

> Maintain the Leave Request for entire process,

> Report check Daily basis and all report send to Clint,

> Command center is also their for all report and floor management

> Every day check productivity of floor and discuss with Clint.

Educational Qualification

Qualification School/College Board

HSC Shri guru ram Chandra Jha publish M.P BORD

school

10+2 Shri guru ram Chandra Jha publish M.P BORD

school

B. Com III Year D.A.V.V Passed

Working Experience

. Working as a Team leader in Sahara group at Indore site 1st April to 31st

Oct. 2007.

. Join as a Customer Support Officer in Mphasis an HP company for Idea

Cellular Ltd. From:-6 Dec. 2007 to 31st of may

2012.

. As a Command Center (SENIOR WFMT OFFICER) Handling (1300-1400 Agents) and

Maintain All Process Related Data in Mphasis HP Company for Idea Cellular

Ltd (INDORE). From: -August 2009 to 31st April 2010.

. As a Command Center (SENIOR WFMT OFFICER) Handling (400 Agents) In Raipur

From:- 1st of may 2010 to 31st August 2012 .

. I have promoted for Next level as Asst. Unite Manager (Operations) in

Mphasis An Hp Company Raipur. From 1st September 2011 to 31st May 2012.

. And after leaving the Mphasis join as a Team leader (Operation) in Aegis

BPO Bhopal site from: - 1st June 2012 to 2nd Nov. 2012.

. And after leaving Aegis BPO join as team leader colors step head

(government data enter process) from 1st December to 31st march 2013.

Computer Awareness

. Knowledge of Computer Hardware & Printer Repairing.

. Knowledge of DTP WORK.

. Knowledge of Ms Office & Excel.

[pic]Personal Strength

. Self- motivated, Self-analyzing & logic driven.

. Can manage and work with groups and individuals from diverse

backgrounds.

. Passionate, Creative, Leadership.

. Strongly believe in sincerity, hard work, and eager to learn and

bring innovation wherever possible.

Extra Curricular Achievements

. Appreciated by Managers for Floor Management in Mphasis an HP company

Indore.

. I have Received Three Appreciations in Raipur Site by Managers and

Quality Department.

. Appreciated by Manager Lowest Attritions Last 5 Month

[pic]Hobbies

. [pic]Reading Books

. Playing Cricket & Online Games.

Personal Profile

. Father's name Mr. Gulabchandra Soni

. Mother's name Mrs.UMA Soni

. Date of Birth 11 April 1986

. Marital Status married

. Nationality Indian

. Languages known English & Hindi

. Gender Male.

. Permanent Add. 83.B Nagin Nagar Aero Dram Road Indore

(M.P.)

. Email Id:- ***************@*****.***

. Phone No. +919*********

. Home : - +919*********

[pic]Declaration[pic]

I hereby declare that the above-mentioned information is correct up to my

knowledge and I bear the responsibility for the correctness of the above-

mentioned particulars.

Date:

Place: Delhi

(Bhupendra. Soni)

296 Bangla Chowk neb Sarai Road Dispensary Street

Ignou college main road Delhi 68

Mob No: - +919*********

Home Mob: - +919*********

Email ID: - *****************@*****.***

Email ID: - ***************@*****.***

Contact this candidate