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Customer Service Sales

Indianapolis, IN, 46201
August 14, 2012

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Joel Fedell

**** *. ******** **. *** *** Indianapolis, IN 46202 Phone: 317-***-****

Retail Management

Highly dedicated and reliable retail manager in a traditional retail environment. A team player who requires little or no

supervision to meet deadlines, adapt to a constant changing environment, and exceeding customer expectations.

Recognized for effective interpersonal skills to build lasting relationships and trust from fellow teammates and customers.

Professional Experience

Buckle – Greenwood, in November 2010 to Present

Assistant Manager

Key Responsibilities:

Sales Generation and Guest Service

o Recommend, select, and help locate or obtain merchandise based on guest current and future needs.

o Develop and maintain knowledge of Buckle’s customer service expectations in order to meet the needs of

every guest.

o Maintain and build good guest relationships to develop a client based business.


o Ensure sales floor is consistently sized and new freight is appropriately displayed.

o Recognize loss prevention situations and handle each situation accordingly.

o Merchandising the store including freight handling, preparing displays, completing markdowns and


o Opening and closing the registers to include balancing cash drawers and preparing cash deposits.

Management Duties

o Leading, developing, directing, and motivating new teammates.

o Coaching and counseling teammates.

o Model, encourage and demonstrate leadership in customer service, selling and recruiting.

o Set goals and expectations to successfully lead the sales floor and drive sales.

o Develop knowledge and promote Buckle services to include but not limited to, Buckle Card, layaway,

guest connect, and wish list.

vf outlet – edinburgh, in January 2010 to October 2010

Supervisor of Customer Experience

Key Responsibilities:

Inspire team to provide excellent customer service by providing training as well as coaching and counseling.

Oversee customer service desk and fitting room staff.

Responsible for merchandising of men’s department and driving sales within department.

Conducting monthly safety meetings and acted as liaison for loss prevention issues.

Educate team on new promotions and sales on a regular basis.

Famous footwear– indianapolis, in June 2008 to January 2010

Store Sales Manager

Key Responsibilities:

Leading, coaching and developing of all teammates.

Accepting and processing freight, merchandising, and facilitating floor moves.

Conduct quarterly staff meetings and act as liaison for all loss prevention issues.

Recommend, select, and help locate or obtain merchandise based on guest current and future needs.

Set goals and expectations to successfully lead the sales floor and drive sales.

lafayette square mall– indianapolis, in June 2005 to May 2010

Office Manager

Key Responsibilities:

Accounts Payable/Receivable to include p card reconciliation, applying tenant rent, and collection notices

Maintaining and creating annual operating budget

Specialty leasing to existing tenants as well as new tenants.

Submission of monthly financial reports to home office and regional directors.

Joel Fedell Resume Page 1

Key Skills

Loss Prevention Networking

Team Building and Management Merchandising

Computer Troubleshooting Sales Enhancement

Customer Service Management Sales Support

Relationship Management Budget Management

Microsoft Office Suite


harrison college

indianapolis, in

Associates Degree – Business Management (Still Attending)

65 credits earned



High School Diploma

Joel Fedell Resume Page 2

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