Customer Service Technician

Lauren Martinez

*** ******** ***. ********, ** **542 956-***-**** ****************@*****.***

EDUCATION

The University of Texas-Pan American, Edinburg, TX

Bachelor of Arts in General Studies, Minor: Business Administration, Health, and Anthropology

Degree received: August 2006

EXPERIENCE

Women’s Hospital at Renaissance, Edinburg, TX

Operating Room Technician September 2006-Present

Prepare operating room, assist doctors in surgery, and create and maintain doctor preference cards in the McKesson ORM computer system

Assist other users in troubleshooting the ORM system

Provide assistance to the Sexual Victims Advocate

Holy Spirit Catholic Church, McAllen, TX

Choir Director February 2009-July 2009

Researched and taught songs to the choir, lead during mass, canter, and played guitar

Organized meetings and coordinated fundraising events

McAllen Medical Center, McAllen, TX

Operating Room Technician May 2002-September 2006

Prepared and maintained operating room equipment

Assisted doctors in C-section procedures, D & C, tubal procedures, and vaginal deliveries

Museum of South Texas History, Edinburg, TX

Intern August 2005-May 2006 Assisted the Coordinator of Special Events in planning and production of special events

Created databases and worksheets for future events, organized presenters for events, and assisted in setting up and decorating for events

Prepared progress reports for upcoming meetings, and provided guided tours and presentations of the historical exhibits in the museum to schools and groups of all ages

Diocese of Corpus Christi-Easter Sunrise Play, Corpus Christi, TX

Director/Sponsor February 1995-April 2002

Assisted in recruiting youth throughout the diocese and those from other faiths to participate in the play

Organized leadership and maintained the attention of the youth throughout the program

Successfully advertised the play through various media outlets including news media and magazines

Successfully solicited donations from major community contributors to assist with production costs

VOLUNTEER EXPERIENCE

Palms Nursing Home, Corpus Christi, TX 1994-1998

Alamo Children’s Clinic, Alamo, TX 2003

Young Adult Catholic Ministry, Edinburg, TX 2002-2006

AWARDS

Renaissance Masterpiece Award for Teamwork and Professionalism October 2009

Renaissance Masterpiece Award for Service Excellence, Hospitality, and Customer Service November 2010

SKILLS

Certifications: BLS certified, NRP certified

Technical: Microsoft Office (Word, Access, PowerPoint, Excel), Mac, 10-key, internet research

Medical: Sterile technique

Other: able to stay calm under pressure, excellent clerical skills, mediator, quick learner, creative, able to be objective, work well independently or in groups

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