Customer Service Process
Resume:
Cathy Cheek
*** *******'s Pond Court
Alpharetta, GA 30022
*****.******@*****.***
EXPERIENCE
Scientific Games, Alpharetta, GA
September 2006 - July 2013
Payroll Specialist
. Enter, process and transmits employees U.S. and International payroll
for multiple state, biweekly, hourly and salaried employees. Process
Canadian and union payroll. Submit union dues monthly. Process off
cycle payroll. Process gross up for taxable fringe benefits.
. Support the HR Business Partners by processing employees
paperwork and keying in new hires and prepare PCN
.(Personnel Change Notice)
. Process check request for WSIB payment and process ROE. Set up medical
deductions.
. Process payroll using ADP Enterprise 4, E -Time and PCPW. In addition,
run reports using ADP ReportSmith.
. Process and manage multiple state garnishments, child support and tax
levy.
. Set-up direct deposit, calculates retroactive payment, tax rates,
shift differentials, change of address and pay rate.
. Process new hires, terminations, transfers, promotion, leave of
absence, workers compensation and rate change in HRIS.
. Run employee changes report to insure all payroll maintenance is
audit, identifies error and make necessary adjustments. (Al-pay/16
report)
. Audit the payroll preview and validate withholding and deduction are
computed properly by ADP
. Support Manger and employee on utilizing E-time system. Make
necessary changes in E-time. Track employee vacation and attendance
hours. Upload E-time hours.
. Set up additional earnings such as travel, moving, housing and car
allowances.
. Assist Manager with the creation of procedures documentation
improvement.
. Process stale dated checks. Process RSU (Restricted Stock Unit)
. Set up new hires and maintain HR files. Process E-Verify and
background check. Manage Act 32 (local taxes). Run reports and process
tax check request.
. Manage Pay Partners Debit Card. Manage I-9.
. Provide excellent customer service to employees and managers.
. Process manual checks, terminations, and bonus payout.
. Administrator for self service. Process employment verifications.
. Process annual bonus and severance payment. File payroll maintenance.
ISO, Alpharetta, GA
August 2004 -August 2006
Payroll Administrator
. Process in-house cost accounting payroll for 200 employees in Abra and
M2M. Collected timesheets weekly and keyed into job cost accounting
program and upload into Abra. Process commissions, expense reports and
bonus checks.
. Maintained P/R check register and created weekly payroll journal
entry.
. Prepared payroll tax deposits weekly and submitted quarterly multi-
state and federal tax filing. Prepared semi-weekly tax payments and
submitted 941 taxes weekly and annual 940.Process unemployment
quarterly taxes returns. Maintain and update PTO after each pay
period.
. Reconcile payroll tax.
. Printed weekly payroll reports in Crystal reporting. Calculate
payroll accruals.
. Processed wage garnishments for child support and court orders.
. Calculated employee 401(k) deferrals and forward remittance to
Hartford.
. Researched and updated state withholding laws. Manage benefit hours.
. Set up new hires and payroll deductions.
. Create journal entry and reconcile payroll accounts.
. Prepare W-2 federal and state filing.
. Printed and distributed weekly payroll checks and deposit vouchers.
. Processed month end and year end payroll closing
Gold Kist, Atlanta, GA
December 2001 - August 2004
Accountant
. Coordinated accounts payable functions, coded and input invoices and
T&E into JD Edwards.
. Review and verify invoices and check requests. Audited and applied
company policy to T&E. Maintain vendor files.
. Save the company additional $50,000 by processing discount invoices in
a timely matter.
. Processed MasterCard and posted the transactions to the general
ledger.
. Maintained manual control for A/P and balance to G/L.
. Process check run weekly and match check with remit.
. Assist in monthly closing. Provide supporting documentation for
audits.
. Worked with 1099's and process sales and use tax monthly, quarterly
and yearly. File invoices and statements.
. Prepare reports and run ageing A/P report.
. Prepare and key month-end close journal entries.
. Communicate finding in a timely and effective manner. Follow all
policies and procedures established by the Corporation.
.
ADP/TotalSource, Alpharetta, GA
January 1999 - December 2001
Wage Garnishment Specialist
. Organized, maintain and update payroll deductions for child support,
tax levy and garnishments using PeopleSoft software.
. Send out letters notify employee of the garnishment.
. Posted child support and garnishments on excel spreadsheet.
. Answered questions pertaining to garnishments from child support
agency, attorneys, employees and courts.
. Document customer calls and record reason for callings.
. Process garnishment for multiple states.
. Printed garnishment checks, processed answer sheet and mailed out
termination letters to the agency. Complete verification forms;
determine which garnishments will take place if I receive more than
one garnishment for the employee.
EDUCATION AND CERTIFICATIONS
Stratford College, Atlanta, Georgia
Accounting (Associate Degree)
E-Time Certificate
Seminar for sales tax and accounts payable - received certificate
SKILLS
ADP PCPW, ADP E-Time, ADP ReportSmith, ADP Enterprise 3 and 4 (Platform of
PeopleSoft), Abra, M2M Oracle, Deltek, JD Edwards, Cost Accounting, Multi-
State and International payroll, Union Payroll, Collective Bargain
Agreement, Canada Revenue Agency, Accounts Payable, Microsoft Office, Wage
Garnishment and Travel Expense, Payroll Tax, Portal ADP, Team work
Contact this candidate