Customer Service Project Manager

ERNEST HOSLEY

**** ******* **.

COLUMBUS, Georgia 31907

United States

Home: (706) - 563-9824

Work: (706) - 544-6238 - ext 6724

DSN: 835-6238 - ext 6238

WORK EXPERIENCE:

ERNEST N/A HOSLEY III

3488 Statler Dr.

Columbus, GA. 31907

USA

Email:**********@****.***

Home: (706) - 563-9824

Work: (706) - 544-6724 ext 6238

DSN: 835-6724 - ext 6238

Work Experience

Field Support Services Inc, / ITT (11/03/2003 - Present) - Shipping and

Receiving Lead Clerk, Travel Clerk III, Accounting Clerk (Contract) Fort

Benning, GA United States

Supervisor: Patrick Usher 706-***-****; Contact: Yes

Salary: 46,000 per yr

Hours per week: 40

Responsible for movement of Soldiers and their family members to all

military installations and worked directly with Trainee Student Branch in

assisting with duties consist of related steps, processes, or methods, such

as performing routine aspects of technical supply management functions.

Review a variety of pay authorization documents, determines entitlements,

variety of pay actions which start, stop and adjust payments made to

military service members for travel arrangements. Receive and verify

documents from support units and other activities. Review financial

records/orders of Soldiers who are retiring, separating or reenlisting.

Established and maintained and reviewed all required records in accordance

with Army regulations, policies and procedures. Assists with hand receipt

and property book upkeep, handled sensitive and confidential information

requiring security clearance. Perform variety of duties including

summarizing class demographic data insuring all transportation movements

are followed according to scheduling which consist of air billing.

Knowledgeable of electronic mail, graphics, spreadsheet, data base

management, office automation equipment, procedures, function keys and

software to perform several basic office automation functions. In Kuwait as

a contractor was responsible for ensuring each employee had principles

knowledge, skills, of current government regulations and procedures to

perform mission on hand.

Responsible for movement of Soldiers and their family members to all

military installations, worked directly with Trainee Student Branch offices

in assisting with team chiefs in reviewing orders for soldiers departing

Fort Benning, Georgia. Reviewed completed actions, ensured compliance with

DA regulations and established policies and procedures for Trainee Student

Division, Entrance National Agency Check and Automations Section were met.

Directed and supervised the work of civilian personnel, maintained

personnel records for soldier attending One Station Unit Training (OSUT),

Basic Combat Training (BCT), Advanced Individual Training (AIT), Home Town

Recruitment (HRAP), Airborne Soldiers, 75TRangers and Active First Soldier

departing Sand hill ensuring all transaction were completed in a timely

manner. Provided technical guidance and training to employees, utilized

working knowledge of regulation and procedures, served with other clerk as

authoritative point of contact, analyzed the workflow of team members

assisted in system functional requirements, documentation and

specifications for In and Out processing of Trainees office automations,

and knowledge of federal government systems.

Serves as resident expert in analyzing and auditing travel and

reimbursement. Provide advice, assistance, and pertinent information on all

travel matters to travelers.

Extensive knowledge in accounting, budget regulations, functions, and

requirements associated with reviewing and approving travel orders.

Knowledge of JFTR and DTR regulations. Established and maintained

appropriate accounting records and controlled monitor expenditures during

the year, including those for the AMC funding and restructured budget

allocations for the air, and bus billing. Maintained office files in

accordance with established procedures. Work includes coordinating and

scheduling troop support, range facilities, and transportation support.

Also was an acting Transportation Manager for the KBOSS project in Kuwait.

Was responsible for management of the Commercial Leasing Dept., Gov't

Leasing Dept., Air Travel Dept., and etc...

07/01/2003 to 11/03/2003, Hrs per week: 40, RITEWAY Cleaning Service Cite

Manager, Atlanta, Georgia United States Supervisor: Robin Wells - Contact:

Yes.

Managed personnel, administration, patrons, and customer solicitation,

inspected facilities that were under the janitorial contract, managed and

issued payroll to employees. Interviewed, hired, and evaluated personnel

performance, delegated authority and assigned responsibilities to

supervisors and staff. Assisted in planning operational budget managed

facilities, product distribution, security, and receivables for 22 public

accounts. Maintained contact with representatives of program and support

activities for the purpose of exchanging narrative and statistical

information about the budget. Received a variety of notes, drafted

correspondence, briefed materials for reports, diagrams, rough sketches,

and charted information in hard copy or electronic form. Also have

knowledge military grammar, punctuation, spelling, formats, and editorial

conventions to prepare and edit a variety of text documents in final form

from rough draft, notes, or general concepts. Also have practical knowledge

of specialized support functions such as preparation of travel orders,

funding documents, invoices, and hotel reconciliations reports, with

experience in advanced knowledge in Joint Travel Regulations, financial

operation procedures (DCAS), and related guidelines.

08/01/2001 to 07/01/2003, Hrs per week: 40 - Swift Textiles Beam

Hauler/Warp Servicer Columbus, Georgia United States, Supervisor: Brad

Waddel 706-***-****; Contact: Yes.

Responsible for insuring all weave machinery was ready for operation,

provided inventory, machinery, and batteries for employees working on third

shift Used Microsoft Office to keep accounts for inventory throughout the

plant, Issued and received, unloaded and stored supplies. Responsible for

ensuring that all proper management, procedure for handling, supplies,

equipments, and cleanliness of facilities were done by regulations.

Responsible for checking for any damaged materials, machinery that needed

to be tagged out for preventive maintenance. Made assignments in the form

of oral and written work orders, discussing any new or special assignments

in detail. Insured that needed plans, blue prints, material and tools were

available and that needed stocks were obtained from supply locations.

Received store and inventory items, check incoming shipment stock for

established locations throughout the mill. Set up specific locations and

tagged bins in order to keep items separated. Used a record locator to

track files and turn in records. Performed minor maintenance such as

cleaning tools and shop parts.

02/27/1997 to 08/01/2000, Hrs per week: 40, Tele service Resources (AMEX),

Senior Customer Representative, Columbus, Georgia, United States,

Supervisor: Andrew Green- N/A; Contact: YES.

Responsible for managing customer service expectations, through regular

membership reward accounts, frequent interactions with customers as well as

many internal departments on a daily basis. Dealt with computer

software/programs required for this customer service position such as

eligibility, window excels power point, and billing. Performed well-defined

duties in the areas of budget formulation, justification, and execution,

such as consolidating and entering budgetary data prepared by others on

related forms and schedules in accepted format. Performed general clerical

duties with American Express customers, knowledgeable in PowerPoint, Excel,

Word, and other software programs and packages such as desktop publishing

and electronic mail, calendar, databases, general office automation

software performed on a microcomputer and mainframe computer.

12/01/1993 to 02/22/1997 and 01/25/2007 04/15/2009, US Navy/National Army

Guard Corpsman, Seamen, Airman, Shore Patrolman, Administration, Norfolk,

Virginia. United States

Supervisor: Chief Waldo - N/A; Contact: YES.

Responsible for checked blood pressure of patients, certified in CPR,

dispensed medications, prep bandages for patients that had severe wounds

and injuries. In charge of ship to ship connection, supplies being

transferred from one vessel to the other, managed local property items,

physically handled materials and performed clerical functions including but

not limited to data entry, records maintenance, maintained duty log, and

prepared reports and briefs.

Selected and applied a variety of procedural guidance on the operation of

PCs, the use of many types of software, and the editing of materials in

final form. Typical guides include dictionaries, format or style manuals,

printer instructions, software guides provided by manufacturer, and pc

operation manuals. Responsible for requesting

201 files, typing Charge Sheet in Summary Court- Martials, cases dealing

with the Uniform Code of Military Justice. Job also included documenting

data and advising the commander on specific options on a case by case basis

according to United States Navy regulations. Performed and researched

client pleadings briefs, and other legal documents which were done periodic

audit, of personnel folders to ensure accuracy. Served as a Training

Technician responsible for the prior service soldiers. Responsible for

coordinating support requirements on course of instructions for troops,

weapons, equipment, transportation, and etc... Responsible for all

requests, changes, additions/deletions to support requirements and training

program instructions. Maintained coordination with Battalion S-3 Operations

officer, Battalion company commanders, and Drill Sergeants ensuring that

all training requirements have been met. Attended weekly meetings that

included instructional personnel and commanders of support units.

Knowledgeable of TRMSS database software which permits creation,

formatting, modification, and printing of textual documents pertaining to

installation training support requirements.

Responsible for the preparation and maintenance of AER financial records

and reports.

Knowledgeable of software and hardware to produce a wide range for

documents which, required complex formats. Communicated effectively and

diplomatically both in writing and verbally. Served as a point-of-contact,

for the coordination and processing of transactions related to support

provided. Maintained forms and office supplies sent and received clinic

mail on and off depot. Distributed mail to OHC staff, ensured that proper

format, spelling, punctuation, and medical terminology is used in all

correspondence and record documentation. Skilled in storing ammunition and

driving forward speed vehicles while towing aluminum equipment, and also

maintained vehicle maintenance report. Incumbent uses established

procedures and specific guidelines in the form of agency policies and

procedures, Federal codes and manuals, specific related regulations,

precedent actions and processing manuals to process most transactions.

The incumbent uses judgment in selecting from guidelines and procedures

appropriate for the various types of activities. The work involves

processing of a wide variety of actions in determining entitlement to pay

and benefits and computing pay for a varied group of accounts. As the only

liaison between the installation and the Payroll Office and the point of

contact for payroll problems and errors, incumbent's work involves frequent

need for retroactive adjustments due to delays in receipt of actions or

documentation, corrections, or other conditions requiring a need for

frequent corrective actions. Due to the complex nature of pay actions, the

employee must research current or superseded pay guidance and determine its

intent and applicability. Successful processing of a difficult or unique

pay case depends upon the incumbent's judgment in finding and selecting the

most directly applicable guidance available. If available guidance does not

apply, the employee may make adaptations to fit the situation.

Incumbent is required to perform duties relating to all types of

employment, pay plans, and leave entitlement. Involved in this process are

retroactive transactions and normal processing covered by a wide variety of

employment situations requiring application of numerous procedures.

Incumbent may have to quickly solve complex problems for employees,

soldiers, Time and Attendance clerks or provide background information

relating to computations of pay and/or leave for special cases, e.g.,

waiver of payment, continuation of pay, leave "buy back" or garnishments of

pay. Made plans and carried out various plans of training programs related

to WLC, BNCOC, and ANCOC POIs. Knowledge of the duties, priorities,

commitments, policy, and program goals. Knowledge of the Warrior Leader

Course, range requirements for types of training conducted. Knowledge of

keyboard to input/extract information from ATTRS and BATSS systems.

EDUCATION:

Education

College/University

Columbus Technical College (06/07/2003 - Still Attending) Columbus, Georgia

United States

Degree: N/A - Major: x-ray tech

GPA: 3.2 Semester Hours: 25

College/University

VICENNES UNIVERSITY (08/12/1992 - 12/15/1993) VICENNES, Indiana United

States

Degree: - Major: BUSINESS MANAGMENT; Minor: PHILOSOPHY;

GPA: 3.0 Semester Hours: 60

ADDITIONAL INFORMATION:

Additional Information:

Certified mechanic helper, certified in first aid, and also certified in

hazardous material and Material Safety Data Sheet, award from 75th Ranger

Regiment for excellent customer service, and eight letters of

recommendations.

TRAINING:

Completed Project Manager Courses, and also Completed Overseas Briefing

Training, Certified in Air Billing, Certified in GOPAX, Gates, Certified in

Oconus and Conus travel dealing with Redeployment and Deployment. and

completed several Harvard E Learning courses: Budgeting, Business Case

Development, Customer Focus, Business Plan Development, Decision Making,

Diversity, Harvard-Time Management, Process Improvement, Project

Management, Managing Upward, Marketing Essentials, Meeting management,

Negotiating, Difficult Interactions, Persuading Others, Presentation

Skills, Writing Skills, Finance Essentials, Performance Measurement, Change

Management, Strategic Thinking, Innovation and Creativity, Crisis

Management, Innovation Implementation, Strategy Execution, Team Leadership,

Coaching, Delegating, Developing Employees, Feedback Essentials, Goal

Setting, Leading and Motivating, Performance Appraisal, Career Management,

Team Management, Virtual Teams, Retaining Employees, Stress Management,

Dismissing an employee Hiring, Laying Off Employees, Printing a General

Ledger, Setup interactive Trial Balance, Interactive Account Balance

Account Masks, Interactive Account Balance Annual View, Interactive Account

Balance Zero Balance Accounts, Interactive Trial Balance Copy and Paste,

Jamis GL Distribution Report,Intro- A Process Perspective, Intro-Learning

Objectives, Intro- Responsibility and Accountability, Intro- The Project

Life Cycle,

Intro- What's a Project, Intro-What's a Successful Project, Intro-Why

Project Management, Aligning Expectations, Describing the Project,

Initiating Overview, Making the Go/No-Go-Decision,Multi-Project Scheduling,

Organizing the Project, Who's Who in the Project, Assess Your Understanding-

Initiating, Assigning Task: the RAM, How Much Will This Cost, Procedural

Planning, Product Definition, Resource Loading, Risk Assessment and

Contingency Planning, Scheduling and Sequencing, Task Analysis and The WBS,

Assess Your Understanding- Planning, Executing Overview, Making it Happen-

Hard Skills, Making it Happen-Soft Skills, Assess Your Understanding-

Executing, Monitoring and Controlling Overview, Performance Monitoring and

Controlling Processes, Reporting, Taking Corrective Action, Assess Your

Understanding-Controlling, Closing Overview, Learning from Experience,

Assess Your Understanding- Controlling, Certification Information, How to

implement PM, International and Multicultural Projects, Maturity Models and

PM, PMBasics-About this Program, The Project Office, The Nine PMBok Guide

Areas, Where the Nine AOK Meet, PM Basics Final Exam, Earned Value

Management System

(EVMS) Overview, Systems HQ Emergency evacuation Plan, 2010 FCPA: Part 1-

Understanding

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