Quality Assurance, Continuous Improvement, Production Management

MARY E. (BETTY) KRUGER

** **** ******, *********, ** 26070

(C) 304-***-****

E-Mail: **********@***.***

AREAS OF EXPERTISE

Continuous Improvement Lean Manufacturing Methods

Six Sigma Black Belt

MANAGEMENT / CONSULTING EXPERIENCE

The BBQ House General Manager

9/10 - present

0. Assisted my husband in starting up and establishing a BBQ restaurant.

Manage total restaurant operations including budgeting, purchasing,

inventory control, purchasing, hiring, training, food

preparation and customer service.

Hanson Brick Manufacturing Supervisor

6/07 - 9/10

1. Managed operation and training for crushing, grinding and making

departments. Also managed the packaging department for two years.

Responsible for meeting Key Performance Indicators in the areas of

productivity, cost, safety and quality. Have implemented continuous

improvement initiatives with

the use of lean principles, 5S, Kaizen events and self-directed work

groups resulting in improved

quality, reduced overtime and increased productivity.

Reason for leaving - downsized, decrease in new homes being built

George S. May International Company Staff Executive

9/06- 6/07

2. Provided expert analysis and guidance as a trusted advisor to small

businesses by sharing management techniques required to maintain and grow

successful businesses. Position required 100% travel.

Reason for leaving - poor economy caused decrease in work

assignments

Owens Corning Production Manager

6/05 - 8/06

3. Managed operations of three manufacturing lines. Responsible for

process improvements, waste elimination, customer complaint resolution

and attainment of productivity, safety and quality goals. Scheduled,

tracked and reported performance, training, attendance and overtime for

27 line operators.

Reason for leaving - husband was transferred to the Columbia, SC

area

Coronet Foods Continuous Improvement Coordinator

7/03 - 11/04

4. Led lean projects in the areas of production, maintenance,

transportation, quality control, customer service, product cost and

inventory control.

5. Used Six Sigma methods to improve order accuracy and delivery time of

finished product from the Coronet West Coast plant. Accuracy and

delivery improved from 2 Sigma to 6 Sigma in four weeks.

6. Provided performance measurement feedback to logistics and processing

departments that enabled the reduction of late departures. Over a twelve

month period, the total average daily late departure hours improved from

20+ hours to 4 hours on week days and 0 hours on weekends.

Warehouse Manager (in addition to Continuous Improvement duties)

8/04 - 11/04

7. Managed warehouse operations - receiving, rotation and shipment of raw

and finished products and packaging materials. Supervised 20 forklift

operators.

8. Conducted 5S project on packaging. Retrained line supply and processing

operators on standardized location and storage of all packaging

materials. Reduced inventory by 25%, and significantly

reduced damage to packaging and time lost locating, handling and

disposing of packaging.

9. Packaging improvements enabled the development of a JIT process with

main packaging supplier.

10. Redesigned and standardized inventory and scheduling process. Reduced

manual inventory time by 50%, eliminated location and scheduling errors

and enabled accurate product rotation.

Reason for leaving - plant closed

West Virginia Junior College, Morgantown, WV Instructor

1/03 - 4/03

11. Course design and instruction for the Management Degree Program.

12. Taught a course on Supervision

USC Consulting Group Senior Project Consultant

4/00 - 9/02

13. Installed continuous improvement processes for manufacturing and food

processing clients. Evaluated process effectiveness and negotiated

agreement for process improvement.

14. Analyzed compliance to key performance indicators and utilized root

cause analysis and audits.

15. Installed visual controls for all processing departments which included

process monitor, scrap log, and problem log.

Reason for leaving - downsized, decrease in work assignments

QUALITY ASSURANCE EXPERIENCE:

Lubrizol Corporation

7/95 - 4/00

Quality Assurance Analyst

0. Analyzed and certified chemical products produced in the plant. (Inks

and lubricants)

CM Tech, Inc. 1/91 -

6/95

Quality Assurance Manager

1. Maintained and managed quality systems including quality records,

quality inspections, corrective actions, internal audits and other

procedures to insure product quality and comply with EPA and internal

standards. (Potassium Titanium Fluoride and Titanium SWARF)

Newell Specialty Chemicals

Quality Assurance Manager 8/89 -

1/91

2. Conducted quality assurance analysis on products produced and issued

certificates of analysis.

3. Handled hazardous materials shipping and plant environmental regulatory

compliance requirements.

(Specialty Chemicals and Cattle Feed Additives)

CERTIFICATIONS

APICS CPIM - Basics of Supply Chain Management

APICS CPIM - Master Planning of Resources

Certified Environmental Analyst by the States of PA, NY and NJ

EDUCATION

Villanova University, Villanova, PA

Six Sigma Black Belt Certification

Case Western Reserve University, Cleveland, OH

M. S. Organization Development and Analysis

Graduated with honors

Wheeling Jesuit University, Wheeling, WV

B. A. Human Resources Management

Graduated with honors

Glenville State College

A.S. Environmental Technology

Graduated with honors

MEMBERSHIPS

APICS - American Production and Inventory Control Society

OD Connection - Organization Development - Cleveland Chapter

Chi Beta Phi - Math and Science Honorary

CONSULTING EXPERIENCE

Experience Installing Continuous Improvement Processes in the Following

Industries:

Aluminum Extrusion Production Chicken Processing - Fresh and

Further

Metal Office Furniture Production Turkey Processing - Packaged

Lunch Meats

Heavy Aircraft Maintenance Canned Pasta and Snack Food Processing

Tortilla and Corn Chip Processing Sausage and Meat Snack

Casing Production

Experience Providing Small Business Consulting in the Following Businesses:

Restaurant Management General and

Electrical Contracting

Florist and Farm Market Retail Trucking Operations

Wood Furniture and Cabinet Making Oil Pipeline Installation

Pet and Livestock Feed Production Sand Oil Pipeline

Installation

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