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Customer Service Manager

Rockport, IN, 47635
August 17, 2012

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Vicki Johnson


*** *. *** + Rockport, IN 47635

Accomplished professional seeking a key role with an organization in need

of qualified individual to provide human resources, sales and account

administration, public and customer services, management, and communication

activity that will benefit from initiative, organizational skills, hard

work ethic, and multi-tasking abilities

Focused, highly motivated, results driven professional with demonstrated

success in developing and optimizing business efficiency. Adept in

providing excellent customer service while focusing high pay-off

improvements that maximize immediate bottom-line results. Knowledgeable

in computer operations and applications including Microsoft Office and

Internet. Able to handle multiple projects and meet deadlines under

pressure. Organized team, set strong working relationships and standards

for other employees. Excellent interpersonal skills and able to

communicate and collaborate effectively with co-workers while diverse at

all levels. Self-motivated and able to work independently or in a team.

Effective communication skills; adept in Public and Customer Relations,

Negotiations, Damage and Conflict Control, and Liaison

Resourceful and well-organized; skilled in activity planning, task

management and projects follow through

Keen sense of responsibility; solid professional standards, excellent track

record of dependability

Excellent Customer Service; extremely sociable and able to put client at

ease. Ability to negotiate and persuade to achieve desired results

Problem solver; respond rapidly and appropriately to changing

circumstances. Evaluate problems, make astute decisions to effect positive

change, and refocus on new priorities

Career Highlights

Regulated tasks in overseeing customer service, appointments and schedules,

payroll, reports, data base searches, data entries, deposits, check book

balancing, account receivables and account payables

Established reputation in selling and entering daily classified ads as a

proficient sales associate in advertisement for local paper

Served as an Assistant to Sales manager attending sales meetings and assisting

on closings of contracts

Safety Trained (OSHA) corporate training, performed safety meetings,

investigated and submitted Accident Reports

Oversaw tasks for AR/AP, daily reporting, data entry, letters and other

correspondence; including designing new filing system and updating daily files

Executed telephone duties while efficiently administering dispatching,

scheduling appointments, as well as providing customer service

Performed credit references and MVR's on truck drivers, qualified drivers for


Owned and managed a motel

Handled ad's for hiring employees in such areas as Louisville, KY, Evansville,

IN and Owensboro, KY

Completed time sheets, payroll and taxes

Managed rental property, responsible for P/W for Section 8 Housing

Responsible for hiring and terminating employees, all the P/W for medical and

life insurance, 401 K, drug tested employees, coordinated all training classes

that were required for new hires

Worked as a Representative for the company at various unemployment hearing

Played a key role as a D.O.T. coordinator for company at local office

Career Overview

Human Resource Manager: Greenwell Chisholm Printing

2011 -2012

Owensboro, Ky

Oakland City University 2007 - 2011

Rockport, In

Full Time Student

Office Manager: Jody's Automotive ( Rockport, IN 2007 - 2010

Classified Ads Manager/Sales: Landmark Community, Inc. ( 2005 - 2006

Shelbyville, KY

Office Manager: Onyx Industrial Services ( Nashville, TN 2004 - 2005

Human Resource Manager, A/P, D.O.T Coordinator:

MPW Industrial Service ( Rockport, IN 1999 - 2004

Human Resource Manager: Maddox Industrial Contractors (

Hawesville, KY 1999 - 1999

Safety and Payroll Personnel: Titan Industrial Contractor ( 1998 - 1999

Owensboro, KY

Manager and Business Owner: Riverview Motel ( Hawesville, 1993 - 1998


Education and Certifications

~ Bachelor's Degree ~

Major in Business Management/Human Resources

Oakland City University

~ High School Diploma ~

Business Major, Senior Class Reporter for O.E.A.

South Spencer High School

~ IV Tech Certification - Computer Science ~

~ OSHA Trained ~

~ Drug Testing Certification ~

~ CPR Certified ~

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