Customer Service Manager
Resume:
Vicki Johnson ************@*****.***
*** *. *** + Rockport, IN 47635
Accomplished professional seeking a key role with an organization in need
of qualified individual to provide human resources, sales and account
administration, public and customer services, management, and communication
activity that will benefit from initiative, organizational skills, hard
work ethic, and multi-tasking abilities
Focused, highly motivated, results driven professional with demonstrated
success in developing and optimizing business efficiency. Adept in
providing excellent customer service while focusing high pay-off
improvements that maximize immediate bottom-line results. Knowledgeable
in computer operations and applications including Microsoft Office and
Internet. Able to handle multiple projects and meet deadlines under
pressure. Organized team, set strong working relationships and standards
for other employees. Excellent interpersonal skills and able to
communicate and collaborate effectively with co-workers while diverse at
all levels. Self-motivated and able to work independently or in a team.
Effective communication skills; adept in Public and Customer Relations,
Negotiations, Damage and Conflict Control, and Liaison
Resourceful and well-organized; skilled in activity planning, task
management and projects follow through
Keen sense of responsibility; solid professional standards, excellent track
record of dependability
Excellent Customer Service; extremely sociable and able to put client at
ease. Ability to negotiate and persuade to achieve desired results
Problem solver; respond rapidly and appropriately to changing
circumstances. Evaluate problems, make astute decisions to effect positive
change, and refocus on new priorities
Career Highlights
Regulated tasks in overseeing customer service, appointments and schedules,
payroll, reports, data base searches, data entries, deposits, check book
balancing, account receivables and account payables
Established reputation in selling and entering daily classified ads as a
proficient sales associate in advertisement for local paper
Served as an Assistant to Sales manager attending sales meetings and assisting
on closings of contracts
Safety Trained (OSHA) corporate training, performed safety meetings,
investigated and submitted Accident Reports
Oversaw tasks for AR/AP, daily reporting, data entry, letters and other
correspondence; including designing new filing system and updating daily files
Executed telephone duties while efficiently administering dispatching,
scheduling appointments, as well as providing customer service
Performed credit references and MVR's on truck drivers, qualified drivers for
CDL's
Owned and managed a motel
Handled ad's for hiring employees in such areas as Louisville, KY, Evansville,
IN and Owensboro, KY
Completed time sheets, payroll and taxes
Managed rental property, responsible for P/W for Section 8 Housing
Responsible for hiring and terminating employees, all the P/W for medical and
life insurance, 401 K, drug tested employees, coordinated all training classes
that were required for new hires
Worked as a Representative for the company at various unemployment hearing
Played a key role as a D.O.T. coordinator for company at local office
Career Overview
Human Resource Manager: Greenwell Chisholm Printing
2011 -2012
Owensboro, Ky
Oakland City University 2007 - 2011
Rockport, In
Full Time Student
Office Manager: Jody's Automotive ( Rockport, IN 2007 - 2010
Classified Ads Manager/Sales: Landmark Community, Inc. ( 2005 - 2006
Shelbyville, KY
Office Manager: Onyx Industrial Services ( Nashville, TN 2004 - 2005
Human Resource Manager, A/P, D.O.T Coordinator:
MPW Industrial Service ( Rockport, IN 1999 - 2004
Human Resource Manager: Maddox Industrial Contractors (
Hawesville, KY 1999 - 1999
Safety and Payroll Personnel: Titan Industrial Contractor ( 1998 - 1999
Owensboro, KY
Manager and Business Owner: Riverview Motel ( Hawesville, 1993 - 1998
KY
Education and Certifications
~ Bachelor's Degree ~
Major in Business Management/Human Resources
Oakland City University
~ High School Diploma ~
Business Major, Senior Class Reporter for O.E.A.
South Spencer High School
~ IV Tech Certification - Computer Science ~
~ OSHA Trained ~
~ Drug Testing Certification ~
~ CPR Certified ~
Contact this candidate