Krista Fuld

***** ******** **., *** *

North Hollywood, CA 91602

818-***-****- Cell

Summary Dedicated to meeting objectives and providing excellent service to

clients. Strong interpersonal skills Detail oriented and enjoys solving

problems for clients. Able to prioritize and handle multiple tasks while

working either independently or as a team member.

Work History

California Animal Hospital - Prefurred Pet Care Oct 2011 - Jan 2012

. Decreased Accounts Receivable by 42%

. Reception hiring, training and termination

. Established regular DVM/Management Meetings

. Attentive and responsive to client issues

Animal Medical Center

Hospital Manager Sept 2010- Oct 2011

. Decreased Accounts Receivable by 31%

. Reception hiring, training and termination

. Scheduling staff

. Founded the San Fernando Valley Veterinary Hospital Manager Group

VCA Acacia

Receptionist March 2009 -Sept 2010

. Assisted in attaining AAHA recertification

. Sent to 5 other hospitals to assist in training on a computer program

conversion

Cryan Veterinary Hospital

Office Manager Feb 2008-August 2008

* Upgraded reception personnel.

* Created an Accounts Receivable protocol which led to a 30% drop in

receivables

* Responsible for entire scheduling of technical and non-technical staff

* Initiating procedures and protocols systems

Hospital Manager July 2004 - Feb 2008

VCA Main Street

VCA El Rancho Animal Hospital

* Find, hire, train, and discipline personnel. Worked with personnel to

develop their hospital skills and personal professional goals

* Established regular team meeting and in house continuing education

meetings

* Created Training Manuals for receptionists and assistants and a

technician skill checklist for standardized training.

* Responsible for maintaining support staff payroll budget and meeting

those numbers

* Attained AAHA certification for VCA El Rancho and AAHA Recertification

for VCA Main Street

* Presented Accounts Receivable protocol for adoption by other managers in

the region

* Coordinated courtesy boarding for pets displaced by the fires of 2007,

Coordinated Rescue Pet Fair with the participation of 10 rescue

organizations

Practice Manager April 2003 - June 2004

Creature Comforts Animal Clinic

* Increased gross revenue 12% over previous year

* Planned and coordinated a successful clinic open house including

promotional giveaways resulting in 18 new clients

* Coordinated and executed a public seminar including publicity

* Find, hire, train, and discipline personnel. Cooperatively work with

personnel to develop their hospital skills and personal professional

goals.

* Established regular team meeting and in house continuing education

meetings

* Supervised a change in computer programs allowing a smooth transition

* Instituted a computer time sheet program leading to a virtual

elimination of overtime.

Hospital Director October 2001-February 2003

Banfield the Pet Hospital of Bloomingdale, IL

* Made hospital profitable in 4 months. Increased gross revenue 12%,

net revenue 11.7% over previous year. Hospital recognized by Banfield

for success in client retention. Hospital operations exceeding

stretch business plan objectives. Operating income is up 14% over last

year and 340% over the budget plan.

* Improved operational efficiency and teamwork to serve more clients

with fewer staff. This included a 75% decrease in overtime costs and

total paraprofessional labor cost were 79% of budget plan. Developed

excellent working relations with all personnel.

* Structured client follow-up procedures.

* Find, hire, train, and discipline personnel. Cooperatively work with

personnel to develop their hospital skills and personal professional

goals.

* Created and instituted orientation plans and position training plans

for receptionists, nurses and nursing aides

Front Desk Manager- Emergency Department October 1999 - September 2001

Front Desk Coordinator September 1996 - October 1999

Columbus Veterinary Emergency Service/MedVet Associates

* Prioritize client flow based on animal's condition.

* Responsible for balancing financial transactions

* Scheduled emergency receptionists

* Initiated program to receive current information from referring

veterinarians

* Structured a program to gain feedback from veterinarians using our

services and

Implemented improvements based on responses

Education

Bachelor of Science in Equine Science with a minor in Business

Administration

Otterbein College, 1988

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