Operations Manager
Resume:
***********@*****.***
Coral Springs, FL 33071
***********@*****.***
Ronald Shaeffer
WORK EXPERIENCE[pic]
Business Consultant
Pompano Beach, FL
Mei Kitchens
June -present
Dolphin Carpet & Tile
Senior Operations Manager
Miami, FL
December 2002 - December 2012
Dolphin Carpet & Tile is South Florida's largest independent floor covering
retailer with 10 stores across Dade, Broward counties
. Ran day-to-day operations across all 10 stores and consistently
implemented policies that resulted in increased revenue year after
year
. Formalized and implemented an employee training and evaluation program
for more than 60 employees across retail locations
o Program allowed for increased employee accountability and easier
identification of employee growth areas
o Increased employee satisfaction and retention through continued
feedback and proper training
. Improved quality of installation services by incentivizing high
performance for more than 40 crews
. Tracked company-wide inventory; identified aging inventory and worked
with sales force to implement selling strategies to adjust
. Liaised with customers to ensure satisfaction and resolve issues as
the first line of contact following sales-force escalation
o Evaluated jobs from unsatisfied customers across the tri-county
area to determine liability and maximize customer satisfaction
while minimizing company costs
Operations Manager
December 1999 - December 2002
. Coordinated scheduling for sales force and installation crews across
all locations
. Lead all interviewing, hiring and training for new employees
o Developed product-specific and industry-overview training
materials
. Reviewed all customer complaints and worked with sales team and senior
management to address issues
. Evaluated weekly performance of each retail location and participated
in weekly meetings with senior management to discuss store progress
and implement store-specific objectives
o Worked with sales-force to review store-specific objectives and
implement selling strategies
Carpet Yard of Reading, Inc
General Manager
Reading, PA
January 1984 - September 1999
Carpet Yard of Reading is a 10,000 sq. ft. showroom/warehouse in Berks
County, Pa. specializing in the sale and installation of a wide
range of floor-covering products
. Lead all day-to-day store activities and long-term planning/growth
strategies
. Sought out greater buying power and increased national recognition for
Carpet Yard and identified opportunity to join Abbey Carpet, a
national merchandising and buying group, which provided Carpet Yard
with:
o Group discounts/rates on merchandise and access to previously
restricted lines of merchandise
o National name recognition and increased advertising
opportunities, including television and newspaper
o Entry to national conferences to network and learn the latest in
floor covering trends from experts across the country
o Visual merchandising suggestions and guidelines to assist with
seasonal refreshing of store's showroom
. Conducted all merchandise buying for $500,000 worth of annual in-store
inventory, including carpet, vinyl, tile, wood. laminate, padding and
sundries
. Negotiated and created effective advertising campaigns resulting in
noticeable spikes in sales/profits; worked across advertising
platforms, including newspaper, television, radio and direct mail
. Recruited, hired and trained all personnel across departments
o Implemented formal performance review process that decreased employee
attrition and increased satisfaction
o Managed, scheduled and evaluated installation crews
. Established and formalized company policies for customer retention
which resulted in increase of returning customers and word-of-mouth
referrals
Store Manager
September 1986 - September 1999
. Developed training/reference materials for new sales personnel and
facilitated all training
. Exceeded all previous sales volume totals
. Produced weekly schedules for sales force, warehouse help and
installation crews
. Assisted with merchandise buying, providing insights from personal
sales experience and collective feedback from the full sales force
Salesperson
September 1984 - September 1986
. Learned ins and outs of multiple floor covering products
. Lead company in sales volume and profitability
EDUCATION[pic]
Pennsylvania State University
State College, PA
. College of Business, B.S. in Business Administration
ADDITIONAL TRAINING[pic]
. Mohawk University:
o The 7 Habits of Highly Effective People
2011
o Hiring, Measuring & Coaching Employees for Greater Performance
2010
o Financial Results: Planning the Future of Your Business
2008
References available upon request
Contact this candidate