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Customer Service Human Resources

Location:
Greenacres City, FL
Posted:
August 11, 2012

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Resume:

Natasha Terry – Ulett

**** ***** **** ***** * Greenacres, Florida 33463

Home/Cell: 561-***-****

Email: ab8ow6@r.postjobfree.com

Ciresi & Morek,

I am the Classification & Compensation Manager at Florida Atlantic University (FAU). I’ve been in management for six years

and we are a team of two. I supervise an hourly position (Human Resources Representative). We service seven campuses and over 1600

hourly and salaried employees (not including student and faculty positions) so multi-tasking is a part of our daily routine.

There are several qualifications from my career that I can bring to this position. First, I am very analytical. I am responsible for

conducting salary surveys for the colleges and departments at the University, pointing out any possible inequities. After doing so, based

on the decision I’ve made, changes are made, whether it requires adjusting the salary of current employees or monitoring the salary of

future employees. One of my biggest accomplishments in compensation has been the approval by FAU’s Vice President of Financial

Affairs to implement a pay plan I created for our hourly employees. I managed to create it without any cost to the University for its

Implementation.

Another skill I can bring to the position is that I am a trainer. For the last six years, I’ve facilitated PeopleAdmin, which is

FAU’s position description management system. I’ve trained over 300 employees. At Office Depot’s Corporate Headquarters, I trained

all new employees within the Replenishment Department. I know this is a skill that your position requires. Your position also requires

computer skills that I have. I am proficient in MS Office. As an Associate Pricing Analyst at Office Depot’s Corporate Headquarters,

using complicated Excel formulas, I created competitive prices for National Account Managers to use in order to win business of Fortune

500 companies in the U.S. and Canada.

As for communication skills, I am a published writer and I am currently pursuing a Masters in Communications. It is also one of

my undergraduate minors (graduated with Bachelors in 2009). Communication is very important and essential as a leader and trainer. I’m

a member of Toastmasters International and use the additional skills of leadership and communications learned within this organization

to enhance my skills as an effective communicator. Although I am within the Classifications & Compensation division within Human

resources, I deal with employee relations issues regarding salary and position description structure. I am very trustworthy, which makes

employees very comfortable speaking with me.

If you find my qualifications as a suitable fit for the Human Resources Manager position you are advertising, I would appreciate the

opportunity to speak with you further. I can be reached at (C) 561-***-****.

Best Regards,

Natasha Terry – Ulett

Natasha Terry – Ulett

Natasha Terry – Ulett

5794 South 37th Court * Greenacres, Florida 33463

* Home/Cell: 561-***-****

Email: ab8ow6@r.postjobfree.com

Qualifications:

• * Compensation analyst *Classification analyst *Manager * Customer Service * Human Resources * Microsoft

knowledgeable * Dependable * Trainer * Driven * Team Player * Bid Production *Higher Education *Writer

*Analytical * Retail * Position Description and Salary Analysis *Consultant *Trustworthy

Education:

• MA, Communications- Florida Atlantic University * 2011 to present

• Executive Certificate in Non-Profit Management- Florida Atlantic University *2012 to present

• BA, Interdisciplinary Arts & Humanities – Florida Atlantic University, Cum Laude * Graduated 2009

Minors: English, Communications & Women Studies

• Associate In Arts – Palm Beach Community College (Now known as Palm Beach State College), President’s List * Graduated

2007

• Certification in Accounting (Not CPA)- North Technical Institute -1996

Professional Experience

Florida Atlantic University, Boca Raton, FL – Human Resources Department* 2006 – Present

Classification & Compensation Manager *May 2010 to present

• Management of the administrative process for the creation of new positions, reclassification of current positions, updating job

descriptions, and processing salary increases.

• Maintaining confidential information with high level of trustworthiness and care

• Play a primary role in the development and maintenance of Florida Atlantic University’s PeopleAdmin position management

system.

• Conduct position analysis to determine appropriate position classifications and performs analysis of position descriptions to

determine exempt and nonexempt status based on Fair Labor Standards Act (FLSA) regulations.

• Facilitating training (PeopleAdmin position description maintenance system) to the university community.

• Functions as the main point for internal and external inquiries and salary surveys/comparisons and advises departments

regarding the classification, reclassification, and special pay increase process, including the use and navigation of FAU's

PeopleAdmin position management system.

• In collaboration with HR Director and HR Associate Director, make decisions regarding policies

• Evaluate and make decisions regarding salary of potential new hires in order to maintain equity between classifications

• One on one consultations with employees regarding restructuring, salary increases or any other issue regarding themselves or

their employees

• Manage, coordinate and monitor the daily work assignments of the Classification & Compensation Representative to ensure

optimal functioning of the area.

• Oversees the creation of reports and analysis of reports received

• Communicate with other universities when necessary to inquire about their position and salary information

• Work with positions being advertised, assuring the salary being offered does not create equity concerns

Classification & Compensation Supervisor*Oct 2006 – May 2010

• Functions as the main point for internal and external inquiries and salary surveys/comparisons and advises departments

regarding the classification, reclassification, and special pay increase process, including the use and navigation of FAU's

PeopleAdmin position management system.

• Responsible for the creation of university organizational charts

• Managing and updating Classification and Compensation webpage content.

• Coordinates and monitors the daily work assignments of the Human Resources Representative

Classification & Compensation Representative * Aug 2006 –Oct 2006

• Processes AMP and SP position establishments, reclassifications and updates through the PeopleAdmin system reviewing

entered data for accuracy by using checklist of required information and contacting departments as needed

• Assists customers with Human Resources, Classification and Compensation, and PeopleAdmin questions in compliance with

the University's Customer Service and Diversity initiatives.

• Responsible for records management for Classification and Compensation. Includes filing, file maintenance, and archives.

• Assists special projects including but not limited to research, creation of charts/forms/training materials, and data entry.

• Assists Supervisor with PeopleAdmin training and University org chart maintenance.

Office Depot Corporate Headquarters * Mar 1996 – June 2005

Associate Pricing Analyst (May 2003 – June 2005), Replenishment Specialist (Feb 2001 – May 2003), National Accounts

Researcher (Dec 1997 – Feb 2001), Customer Service for National Accounts (Nov 1997 – Dec 1997), Retail Customer

Service (Nov 1996 – Nov 1997), Information Department Specialist (June 1996 – Oct 1996), Retail Order Entry (Mar 1996

– June 1996)

Most relevant Office Depot experience

• Using complicated Excel formulas, created competitive prices and participated in on-line and offline bids/auctions to win

business of Fortune 500 companies in the U.S. and Canada

• Proofreading Supply Catalogs

• Managing back-to school paper within all of Office Depots stores

• Handling delivery issues in Arizona, Texas and Ohio

• Placing Special Orders

• Trainer for new employees within the Replenishment department

• Providing product specifications to customers

Additional qualifications:

• Member of South Florida Compensation and Benefits Association

• Trainer for Florida Atlantic University 2006 to Present

• Proficiency with Microsoft Office

• Proficiency in Banner (SCT Vanguard) program

• Proficient in PeopleAdmin position description maintenance system

• Proficient in Visio organizational chart software

Involvement:

• Member of Toastmasters International Dec 2010 to Present

• Mentor for “Listen to the Children Mentoring Program” through Mental Health Association May 2010 to Present

• Columnist for TAYST MAGAZINE 2010 to present

• Treasurer for Wellington, Florida Toastmasters 2011 to 2012

• Proctor for LSAT and ACT test 2010 to present

• Coordinator for volunteers for Freedom Shores Elementary Fun Fest

• Published writer 2012 “Project Censored 2012”

References:

Christine Smith

Florida Atlantic University

Processing & Records Manager (HR)

561-***-****

Dr. Corey King

Florida Atlantic University

Associate Vice President, Dean of Students

561-***-****

Dr. Harold Ford

Florida Atlantic University

Director, Upward Bound

561-***-****

Ingrid Jones

Florida Atlantic University

Coordinator, Multicultural Affairs

561-***-****

Frando Patterson

Florida Atlantic University

Director, Testing & Evaluation

561-***-****

Roger Howell

University Budget Analyst

Florida Atlantic University

Previous lead Supervisor at Office Depot Corporate Headquarters

561-***-****



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