Customer Service Manager

Valencia M. Fremont

**** *********, *******, ** *****

Home: 715-***-****

Email: **********@*****.***

Objective: To gain employment in a position that offers daily challenges

and a variety of duties.

Qualifications Summary:

Administrative Support professional with accounting education, experienced

working in fast paced environments demanding strong organizational,

technical, and interpersonal skills. Trustworthy, ethical, discreet and

committed to superior customer service. Confident and poised in

interactions with individuals at all levels. Detail-oriented and

resourceful in completing projects, able to multi-task effectively.

Capabilities include:

? Customer Service & Relations ? Accounts Payable/Receivable ?

Telephone Reception

? Word Processing & Typing ? Filing & Data Archiving ?

General Accounting

? Computer Operations ? Office Equipment Operation ? Problem

Solving

Experience Highlights:

Customer Service & Reception

. Registered incoming patients in a hospital emergency room and nursing

home. Demonstrated ability to maintain composure and work efficiently

in a fast-paced environment while preserving strict confidentiality.

. Conducted patient interviews to elicit necessary information for

registration and accurate prioritization.

. Scheduled appointments, directed visitors, kept accurate daily census

reports while providing exemplary service to all customers.

Administrative Support

. Performed Administrative and secretarial support functions for the

Administrator, Human Resources, Business Office Manager, Nursing

Staff, Activity Department, Maintenance and Dietary Departments of two

different Nursing Homes, Assisted Living Home and Elderly Apartment

complex. Coordinated and managed multiple priorities and projects.

. Assisted with general accounting functions, handled A/P and A/R,

overseeing cash disbursements and deposits. Provided telephone

support and helped resolve problems for employees, patients and their

families.

. Provided discreet secretarial and reception services. Maintained

accurate and up to date employee files containing dates of

hire/termination, absence and in-service attendance records and new

employee orientation files.

. Organized, designed, coordinated and mailed a monthly newsletter.

Accounts Payable

. On a daily basis matched invoices with purchase orders, packing slips

& any other shipping documents received.

. Managed vendor accounts

. Verified expense reports for accuracy & authorized signatures weekly.

. Resolved any discrepancies before entering invoices into the accounts

payable system.

. Entering & balancing batches in accounts payable daily. After entered

& balance verified posted the batch.

. Once a week a check run of all invoices (100-200) due for payment.

After check run, post & print check register and other required

journals.

. Match each check with balance due on invoice to verify total & attach

a stub to invoice for filing.

. Checks signed/stamped & verified by authorized personnel & then

stuffed in envelopes for mailing.

. Entering all invoices for current month prior to month end & posting

in a timely manner.

Accounts Receivable

. Totaled checks for the daily deposits.

. Processed checks with scanner & verified online totals with my totals.

Matched payment with correct invoice being paid & posted to that

account.

. Ran balances on accounts due & then called on all past due accounts.

Education:

1992. Microcomputer Accounting Assistant Diploma 3.5 GPA

Wisconsin Indianhead Technical College, Rice Lake, WI

54868

1984-1984 Certified Nursing Assistant Diploma 4.0 GPA

Wisconsin Indianhead Technical College, Rice Lake, WI

54868

1984-1984 G.E.D. Diploma

Wisconsin Indianhead Technical College, Rice Lake, WI

54868

1979. High School: Frederic, WI 54837

1977. Elementary/High School, New Hartford, IA 50660

1978.

1967-1971 Elementary School, Reinbeck, IA 50669

Employment History:

01/12 to Present Data Entry/Masterson Personnel

Supervisor: Mark Call/Diane Olson

Bishop Fixtures & Millwork, 101 Eagle Drive, Balsam

Lake, WI 54810

Phone: 715-***-****

05/11 to 12/11 Accounts Payable/Various/Masterson

Personnel

Supervisor: Sally Bajak, Financial Controller

Weir Minerals-Linatex, 112 1st Ave. W., Luck,

WI 54853

Phone: 715-***-****

09/08 to 05/10 Clerical/Accounting

Supervisor: Julie Remund, Office Manager

Wayne's Foods Plus, 26363 Lakeland Ave S, Webster,

WI 54893

Phone: 715-***-****

02/28/06 to 06/23/08 Secretary/Accounting/Payables & Receivables

Supervisor: Dean Nelson, Office Manager

Burnett Dairy Coop, 11631 State Rd 70, Grantsburg,

WI 54840

Phone: 715-***-****

07/08/2004 to 12/10/2004 Secretary/Receptionist/Accounts Payable

Supervisor: Sheryll Torgerson, Vice President

North Central Service, Inc., P.O. Box 213,

Clearbrook, MN 56634

Phone: 218-***-****

04/02/2001 to 12/18/2003 Secretary/Receptionist

Supervisor: Barb Caspers, Business Manager

Havenwood Care Center, 1633 Delton Ave, Bemidji, MN

56601

Phone: 218-***-****

10/28/1998 to 08/09/2000 Administrative Secretary

Supervisor: Sherri Hulbert, Office Manager

11/01/2000 to 11/13/2000 Heritage Manor, 19 W Newton, Rice Lake, WI

54868

Phone: 715-***-****

05/1997 to 10/1998 Admitting Clerk / Part-time Employment

Supervisor: Sharon Froehlich

Cumberland Memorial Hospital, 1110 7th Ave,

Cumberland, WI 54829

Phone: 715-***-****

10/25/1993 to 05/01/1997 Admitting Clerk/Ward Clerk / Part-Time

Employment

Supervisor: Patti Blaylock

Indianhead Medical Center, 215 4th Ave W, Shell

Lake, WI 54871

Phone: 715-***-****

Contact this candidate