Customer Service Accounting

NICOLE D DRESSEN

***** ********* ***

Apple Valley, MN 55124

651-***-****

****************@***********.***

OBJECTIVE

I am looking for a career in accounting that will help build the skills and

knowledge I need to become a CPA and complement the education for the

degree I am seeking in that field.

SKILLS

. Demonstrates understanding of new knowledge quickly

. Efficient without sacrificing quality

. Shows a great attitude and work ethic

. Consistently meet goals

. Team player

. Looks for process improvements

WORK HISTORY

September 2007 - Current Blue Cross and Blue Shield of MN

Eagan, MN

Enrollment Specialist III

. Worked with Blue Cross's membership department a remote employee pilot

to develop and implement the processes used for telecommuting

employees and created documents and instructions for these processes

. Offer detail oriented customer service

. Use of Microsoft Office Suite to display reports clearly

. Responsible for the maintenance groups consisting of over 13,000

clients including: completing applications, correspondence, phone call

and email requests

. Provide accurate information and guidance for my group leaders

. Analyze and reconcile various types of accounts receivable that relate

to enrollment processing submitted via check or electronic transfer

. Attend periodic training sessions to stay current on latest practices

. Compliant to the rules and laws governing healthcare membership and

maintain the privacy and confidentiality of customers

June 2005 - September 2007 Rosemount National Bank

Rosemount, MN

Bookkeeper/Personal Banker

. Balancing of internal accounts and cash register

. Accurately proofing and correcting banking errors

. Use of banking specific software to open, close and maintain customer

accounts

. Processed customer transactions through a variety of mediums while

providing exceptional customer service

. Excelled in meeting goals, received incentives for going above and

beyond

. Investigated accounts with potential suspicious activity

. Developed healthy relationships with customers, building my own

customer base and recalled their information from memory for better

service

COMPUTER SKILLS

. Completed Keynomics, average 70 wpm

. Extremely proficient with 10-Key

. Familiar with Excel, Word, Outlook, Lotus Notes, Banking programs

. Technologically competent

EDUCATION

June 2012 to Current College of St. Scholastica

St. Paul, MN

Studying for a Bachelor degree in Accounting

Contact this candidate