Training Project
Resume:
*** **** ****** ***** *. Bender
******@*****.***
Darien, CT 06820
Professional summary
Multilingual hard working professional who enjoys challenge and is focused
on defining strategy and driving results. A positive individual with
strong organizational knowledge, excellent communication skills, and a
collaborative working style.
Professional Experience
Diageo Plc - Wine & Spirits Company April 2011 - Aug 2012
Security Project Coordinator/Analyst to GDBS Project/Change Management Pool
. Repeatedly delivered projects on time and on budget establishing
customer service and satisfaction.
. Responsible for analyzing projects and providing constructive changes
to establish "best practice" models and training
. Followed the PMO methodology on project from beginning to end
. Planned detailed global projects defining goals, schedule, scope /
deliverables, BAU process
. Created training scripts and trained BAU teams on new process
. System development life cycle experience controlling plan, analysis,
design, development, testing, implementation, and training phases
globally
. SAP, RAS, E-learning, Blackberry, Infrastructure, Governance,
VDI
. Developed software test script and rolled out UAT
. Collected UAT, delivered analysis and recommendation
. Applications support through Remedy (Service desk tickets)
. Drive a sustained breakthrough in Manufacturing Excellence across GB &
SCA.
. Provide Change management support to GRC activities.
. Deliver breakthrough Environment project implementation.
. Knowledge transfer
. Stakeholder management, solid execution, risk management
. Functional capability build across all levels
. Other Projects: Security initiatives, Infrastructure rollouts,
distributed computing systems, Exchange deployments and EUC lifecycle.
Diageo Plc - Wine & Spirits Company March 2007 - April 2011
Security Compliance Specialist to Global Information Security Team
. Awareness: Project Managing & technical learning programmes
. Delivered training on key systems as well as core technology
plateforms.
. Created material and Facilitated face to face events, lunch & learns,
classroom, virtual and others
. Developed an effective relationship network driving change management
communications, recommending best approach for clear/concise targeted
communications, dealing confidently and capably with people at all
levels.
. Recommended and designing training materials including speakers notes
for end-users
. Worked alongside teams in Learning Centres to develop learning
environment & resources
. Subject matter expert on compliance policy, working across all
geographies and brands coming up with strategies to deliver to end
users.
. Design and developed communication and engagement materials and
support the delivery of these to markets where required
. Design and deliver a global learning program across 24,000 employees
in 180 markets, to ensure 100% employee compliance
. Deliver learning and performance solutions to build capabilities
required to deliver against strategy
. Working with the business to identify and rollout a training needs
Compliance: Specialized on driving KPI and compliance that resulted in
94% compliance.
. Design and implement best in class learning solutions: E-learning
. Web development: Managed and designed programs from conception through
completion.
. GRC Engaged in SOX/CARM/PwC audits
. Driver for the compliance message globally, working with the most
senior leadership teams, creating and maintaining an energy that was
driven down to all levels of employees.
. Created training materials such as booklets, handouts, presentations,
packets, flashcards, decks, concertinas and other in over 15 languages
. Created and Rollout of global Employee Opinion Survey.
. Coordinate and manage the Regional learning and Development Centres
and provide support to maintain compliance
. Support the development of Technical Training Centres
. Support governance of training and development interventions through
the Capability Development ONE Plan for each site.
. Support the rollout and maintenance of the training system across all
sites
. Support site capability teams to conduct leadership/behavioral
capability assessments against the Diageo Leadership Standard, and
support individual development plans.
Murdoch Security & Investigation, Inc December 2003 - February 2007
Learning & Development Manager
. Business process mapping and effective stakeholder management.
. Act as a subject matter expert around leadership development
. Project management of eLearning and other online learning solutions.
. Mentoring pool of Project Managers including design and execution of
learning and development programme to increase Project Management
skills.
. Identify training and awareness gaps within each office and adapt
training programme as required ensuring a fit for purpose solution
. Source and manage vendors
. Provide application support and training
. Created all training material and deliver training to end users
. Remain current with IT applications and in training solutions
. Trained the trainers to train new hires and maintain end users
compliant
. Trained all end users on new company policies through classroom
training, face to face events, web-ex, vertual training and other
. Build capability and drive business growth, through developing the
Leadership and Management capabilities of employees.
. Provide specialist knowledge and support in aspects of learning and
development, competency assessment and best practice to site teams.
. Contribute to the attraction, development & retention of key talent
and deliver a breakthrough in the quality and depth of our talent
pipeline.
. Coordinate and manage the office learning and Development Centres and
provide support to maintain compliance
. Support the development of Technical Training Centres
. Support governance of training and development interventions through
the Capability Development for each site.
. Support the rollout and maintenance of the training system across all
sites
. Support site capability teams to conduct leadership/behavioral
capability assessments against Murdoch's Leadership Standard, and
support individual development plans.
Education
SUNY Purchase, Purchase, NY 2000
Bachelors in Political Science; Major: Political Science
The Westchester Business Institute, White Plains, NY 1997
Associates in Occupational Studies; Major: Business Administration
in Management & Marketing
Norwalk Community College, Norwalk, CT 2012
Extended Studies
Netcom, NY
Web Development 2010
Project Management Professional Certification 2011
Languages:
English (native), Spanish (advanced), German (intermediate)
Skills
MS Office (Word, Excel, PowerPoint, Access, Project, Visio, Outlook,
Project) Adobe CS4 (Photoshop, Dreamweaver, Publisher, Illustrator)
QuickBooks, Peachtree Accounting, Paisley GRC, Real Estate Software,
Remedy, Topclass, Topclass publisher, SurveyMonkey, Project store, BCI,
SAP, Planview, Concur, Condeco
Soft Skills:
Agile project management, capacity planning, research, verbal/written
communications. Typing 55 WPM, Organize and update files Team player and
creative problem solver Independent and dependable worker
Contact this candidate