Customer Service Manager

JACOB BUSCHMAN

**** ***** ****** • DURHAM • NC • 27707

PHONE 315-***-**** • EMAIL ********.*@*****.***

E DUCATION/CERTIFICATIONS

Northeastern University, Boston, Ma

Bachelor of Science in Business Administration

Dual Concentration: Finance and Accounting

3.8 GPA

University Honors Program, Dean’s Scholarship, Wesley W. Marple Jr. Endowed Scholarship, Golden Key NHS,

Northeastern Athletic Department Event Staff (Work Study), and Finance and Investment Club.

EXPERIENCE

Cuddy and Ward CPA's Duham, NC

Tax Preparer January – Current

Diligently collected customer information for tax returns.

Effectively completed tax forms for submission to the IRS.

Demonstrated proficiency and command of highly complicated tax software.

Regal Cinema Chapel Hill, NC

Floor Staff May – August 2011

Named employee of the month for June 2011

Effectively balanced responsibilities including cash transactions, ushering theatres, and answering phones.

Mary Andrew's State Farm Auburn, NY

Assistant June – August 2010

Responsible for answering phones, taking customer payments and ensuring customer satisfaction.

Demonstrated strong customer service skills and ability to multi-task in responding to diverse customer requests.

Lowe's Auburn, NY

Cashier May- August 2009

Accountable for customer checkout, customer satisfaction, loading of customer purchases, and ensuring stores

orderly appearance.

Effectively multi-tasked by performing both customer loading and checkout during peak hours.

Credit Suisse HOLT Chicago, IL

Custom Solutions Group Analyst January-July 2008

Conducted back-tests in order to find which custom HOLT variables best correlate to customer return.

Utilized Custom HOLT tools to determine portfolio performance attribution and to evaluate portfolio

strengths/weaknesses.

Researched other quantitative strategies to determine their efficacy.

General Electric Aviation Lynn, MA

Military Engine Operations/ Financial Analyst Jan.-November 2007

Received General Electric Achievement Award for “outstanding” work on project.

Recommended for the Financial Management Program by supervising manager.

Developed the financial model currently used to evaluate revenue share deals.

SKILLS:

Microsoft Excel, PowerPoint, Word, Outlook, Windows, Financial Programs: Knowledgeable in Oracle, Centerpiece,

OFA, Eureka Report Viewer, Reportnet and EMCS

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