Support Software
Resume:
Emanuel Reasor III
** ********* **** . ******* ** . 06484
***********@*****.*** . 203-***-****
Solutions-oriented IT
with a decade of experience in non-profit and corporate environments.
. Skilled in analysis, design and implementation of innovative technical
solutions to increase efficiency and total uptime of company systems
while keeping an eye on the bottom line.
. Demonstrated strong leadership qualities by motivating and challenging
team members while effectively delegating and managing deliverables.
. Impressive track record enhancing security in Desktop design and
configuration as well as versatility in dozens of systems.
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CORE TECHNOLOGY SKILLS
Networking and Operating System Technologies: TCP/IP, IPX/SPX, MAC Apple
share network; Knowledge of NT services (DHCP, DNS, WINS, IPSec, RAS);
Microsoft Windows Server 2000, 2003 and Exchange Server 2000; Microsoft
Windows Clients (95/98/ME/XP); IBM AS/400, MAC OS 7.1-10.0 (OS X); Network
hardware including switches, and VSU/DSU for VPN traffic.
Application Software: Track It 3.0, Novell, MS Windows NT 4.0 Server and
Workstation, MS Outlook 98/2000, MS Office 2000,2003,2007,2010 Project 98-
2000,,2007,2010 FrontPage 98-2000, Visio 98-2000, Microsoft Money,
Microsoft Exchange Administrator 5.5, NT Backup/Varatas, Norton Anti-Virus
Corporate Edition, Norton Ghost Enterprise Edition, Trend, Macfee, PC
Anywhere 10.0, Adobe Suite, Zone Alarm 4.0, VPNet Remote Client Software,
Track It Management. Windows xp, windows 7
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PROFESSIONAL EXPERIENCE
Save the Children Westport, CT
Sr. Help Desk Analyst &System Administrator June 2007 - 2012
. Responsible for Helpdesk, Desktop and System Support and Administration.
. Support incoming calls for more than 3,000 regular users domestically and
internationally.
. Support user's Emails in Outlook.
. Support Windows 7 and XP systems and all Microsoft Office Products.
. Support over 50 Ricoh multifunction printers throughout all offices.
. Setup Cisco Video Conference for International meeting with our other
offices.
. Support Blackberry and Iphone devices for Email.
. Responsible for procurement, tracking, configuration, deployment and
maintenance of all desktop client (Windows and Macintosh) hardware and
software.
. Responsible for the production of daily and weekly status reports.
. Manage user accounts in Windows 2003 Server's Active Directory.
. Manage Email accounting in Exchange 2003.
. Run Daily backups for disaster recovery procedures.
. Maintain Dell Servers by upgrading and installing updates.
. Support Cisco VOIP Telephone system.
. Responsible for maintenance of asset inventory, development and
implementation of monitoring company assets and concurrence of procurement
with accounts payable for Asset Management division.
United Media Inc New York City NY
Sr. Help Desk Analyst &System Administrator May 2005 - June 2007
. Responsible for Desktop Support, procurement, tracking, configuration,
deployment and maintenance of all desktop client (Windows and Macintosh)
hardware and software.
. Implement company standards for workstations, printers and peripherals.
. Support incoming calls for more than 1000 users with Level 2/3 system
support issues including
. Microsoft Word, Visio, Access, Excel, as well as miscellaneous network
issues.
. Created and monitored user accounts in Windows 2003 Servers Active
Directory.
. Implement disaster protection software with Seagate Executive Backup.
. Work with the Network department to maintain Windows based servers.
. Support PBX telephone system in addition to creating ports, installing
new telephone wiring and network cables. Also administer voicemail.
. Responsible for maintenance of technical asset inventory.
World Wrestling Entertainment Inc. Stamford, CT
Sr. Help Desk Analyst &System Administrator Jan 2005 - May 2005
. Responsible for Desktop Support, procurement, tracking, configuration,
deployment and maintenance of all desktop client (Windows and Macintosh)
hardware and software.
. Advise and implement company standards for workstations, printers and
peripherals.
. Responsible for the production of daily and weekly status reports.
. Support incoming calls for more than 500 users with Level 2/3 system
support issues including Microsoft Word, Visio, Access, Excel, as well as
miscellaneous network issues.
. Monitored Server activities using Tivoli Director and provided break/fix
support for system users.
. Responsible for reengineering (including the supervision of an upgrade
from Windows 98 to 2000.
. Professional to XP pro using Norton Ghost Enterprise Edition) and
subsequent training.
. Created and monitored user accounts in Windows 2003 Server's, Active
Directory.
. Implement disaster protection software including Seagate Executive
Backup.
. Build and upgrade Dell Power Edge Servers.
. Support PBX telephone system in addition to creating ports, installing
new telephone wiring and network cables. Also administer voicemail.
STEW LEONARD'S Norwalk, CT
Sr. Help Desk Analyst 2001-2005
. Responsible for Desktop Support, procurement, tracking, configuration,
deployment and maintenance of all desktop client (Windows and Macintosh)
hardware and software.
. Advise and implement company standards for workstations, printers and
peripherals.
. Responsible for the production of daily and weekly status reports.
. Support incoming calls for more than 200 users with Level 2/3 system
support issues including Microsoft Word, Visio, Access, Excel, as well as
miscellaneous network issues.
. Monitored Servers using Tivoli Director and provided break / fix
support for system users.
. Responsible for reengineering (including the supervision of an upgrade
from Windows 98 to 2000 Professional to XP pro using Norton Ghost
Enterprise Edition) and subsequent training.
. Created and monitored user accounts in Windows 2000 Server's Active
Directory.
. Implement disaster protection software including Seagate Executive
Backup.
. Build and upgrade Dell Power Edge Servers.
. Support PBX telephone system in addition to creating ports, installing
new telephone wiring and network cables. Also administer voicemail.
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EDUCATION AND TRAINING
Porter and Chester Institute 1996-1998 Associate Degree: Automotive
Technician GPA 2.00
New Horizons Computer Centers Courses Completed 2003-2011
. Windows 7, Configuring Technology Specialist
. Windows 7, Enterprise Desktop Support Technician
. Installing and Configuring Windows 7 Client
. Outlook 2003 - Level 3
. Outlook 2007 - Level 3
. Troubleshooting and Supporting Windows 7 in the Enterprise
. Managing and Maintaining a Microsoft Windows Server 2003 Environment
. Implementing and Managing Microsoft Exchange Server 2003
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