Manager Training
Resume:
Charles Bradford Howard III
Alexandria VA 22304
ab8o2s@r.postjobfree.com
OBJECTIVE
A challenging and rewarding management position where experience and
ability will be utilized to further the goals of an organization that
promotes personal growth and professional advancement.
SUMMARY
Over 10 years of management and supervisory experience overseeing
operations, scheduling staff and ensuring quality of service in a
veterinary/hospital/medical environment. Management expertise includes
recruiting, hiring and training staff; managing million-dollar budgets; and
negotiating and managing vendor contracts. An able administrator
possessing excellent organizational ability and team-building skills. A
highly motivated professional with a proven record of success reducing
turnover, motivating staff and improving quality of patient care. Familiar
with MS Office (Word, Excel, PowerPoint, Outlook), and proprietary
software.
PROFESSIONAL EXPERIENCE
Friendship Hospital for Animals, Washington, D.C.
9/04 to Present
Chief of Patient Care (3/07 - present)
. Responsible for overseeing department operations, in a $16 million
business.
. Ensuring quality of patient care and customer relations for 65+
thousand patients a year.
. Supervising the activities of a Department Manager, six Supervisors
and 45+ staff.
. Administering a $1.6 million payroll budget.
. Tracking client complaints and effectively resolving issues by using a
progressive approach for more than 27+ thousand active clients.
. Leading strategic planning for the department and hospital.
. Recruiting, interviewing, and hiring staff.
. Developing and conducting staff training programs.
. Purchasing and maintaining medical equipment.
. Oversee and managing hospital OSHA guidelines.
. Meeting or exceeding government standard and AAHA guidelines for
operating procedures.
. Participating in and organizing community outreach with WHS, DCAC, and
WARL shelters.
. Managing all aspects of HR for the health care team.
Accomplishments:
. Successfully transformed team into a strong cohesive organization
through effective recruiting, pre-employment testing, training, and
development.
. Successfully reduced turnover by over 75%.
. Renegotiated vendor contracts and reduced overhead costs by 54%
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Charles Bradford Howard III
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Manager, Technical Department (9/04 - 3/07)
. Oversaw department operations and provided patient care.
. Supervised, monitored and evaluated the performance of a staff of 40
employees.
. Administered a $966K annual budget, including processing payroll.
. Interviewed, hired and trained staff.
. Facilitated and provided patent care.
Accomplishments:
. Promoted as a result of demonstrated ability.
. Developed and implemented policies and procedures that added structure
to the department.
. Implemented a staff development program that included level testing
within the department.
. Created new positions including doubling supervisory positions and
shift leads.
Union Veterinary Clinic, Washington, D.C.
1/04 to 9/04
Technical Supervisor
. Supervised and trained staff of four employees.
. Managed the in house laboratory and maintained AAHA guidelines.
. Provided patient care including dental procedures and assisted with
surgery.
Banfield Pet Hospital of Alexandria, Alexandria, Virginia
4/2000 - 12/03
Interim Hospital Administrator (8/03 - 12/03)
. Directed the administrative activities of the hospital, including
payroll, inventory, training and development, and HR functions.
. Supervised a staff of 12 employees and managed an annual budget in
excess of $1 million.
Supervisor (4/02 - 8/03)
. Supervised the activities of eight Technicians and provided staff
training.
. Managed the inventory and ordered supplies.
. Provided patient care.
EDUCATION & TRAINING
. American University, Washington, D.C., Liberal Arts
. Dale Carnegie, Public Speaking for Managers
. 2005 Western Veterinary Conference
. 2007 IVECCS Veterinary Conference
. 2008 AMA, Moving to an Operational Manager
. 2010 AAHA Veterinary Conference
. 2010 AMA, Communicating with Tact and Diplomacy
. 2011 AMA, Responding to Conflict
References Available Upon Request
Contact this candidate