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Sales Customer Service

Location:
Kings Park, NY, 11754
Posted:
August 06, 2012

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Resume:

Summary of Qualifications

Product Development Technology Solutions New Product Launches

New Business Development P&L Responsibility Strategic Planning

Market Penetration High Level Negotiations Sales Management

Technology-, sales- and marketing-focused executive with extensive

experience in company growth and management including P&L

Responsibility, Sales Force Development, Operations, Product

Development, Company Turn Around, M&A, Acquisition Integration and

sought internationally as a speaker on Industry Best Practices. Past

member of NeXT and Apple Computer Advisory Boards. Open to relocation.

Successful introduction of both products and services to Small to

Medium-sized Businesses (SMB) as both an individual contributor and a

manager. In some cases doubling the revenues generated.

Opened and maintained C-Level relationships with national accounts

including:

DraftFCB, McCann Erikson, Publicis, Cox Communications, Verizon,

Comcast, NBCU, Disney ABC, Turner, MTV, Citi, Chase, BNP Paribas,

State Street, Time Inc., Meredith Corporation, Hearst Magazines,

Gannett, New York Times, Wolters Kluwer, McGraw Hill, Macys,

Dillard's, JCPenney

Professional Experience

Congruent Development - Kings Park, NY July 2010 - Present

Principal

An independent industry consulting practice specializing in Business

Process Outsourcing, Cross Media Publishing and Brand Marketing, with an

emphasis on Software as a Service (SaaS), eCommerce and the integration of

Social Media Business Intelligence strategies to develop solutions to

business problems.

Recent engagements include:

. Discovery on a web-based multi-platform publishing system.

. Market research on an alternate QR Code offering.

. Funding activity for technology startups.

. Multi-plant eCommerce and manufacturing reconciliation

recommendations.

. Integration of Social Media Business Intelligence into eCommerce

solutions.

Content Critical LLC - Carlstadt, NJ July 2009 - July 2010

Senior Vice President Sales and Marketing

Content Critical is a solutions-based company focusing on hosted eCommerce,

web-to-media development for financial institutions, retailers and

political campaigns. Its roots are in transactional printing, but it has

expanded its back end services to include web development, system

integration, digital printing, offset printing, large format, mailing and

fulfillment. In the role of SVP Sales and Marketing, I was responsible for

developing sales initiatives around the various vertical markets to be

served by the company's horizontal offerings.

. Successfully developed and rolled out initiatives based around

vertical markets for a sales team of fourteen.

. Recruited project managers to oversee mixed media projects.

. Participated in the development of web-based solutions for clients.

. Responsible for the development of the Client Services Department to

improve customer service.

. Actively involved in the acquisition of two other companies.

Texscan NT LLC - Roswell, GA October 2008 - May 2009

Senior Vice President and General Manager

Texscan NT was an incubator company under the auspices of Bright Sky

Holdings. It was formed in May of 2008 and is chartered with developing

enabling technology in the field of Advanced Advertising for Cable and

IPTV. This position reported directly to the CEO of the holding company

with direct P&L responsibility and overall management of the company. In

the spirit of entrepreneurship, this position was also on the senior

management team of the holding company with direct reporting to the Board

of Directors and participation in fund raising activities. The company

closed in June 2009.

. Achieved over budget for revenues and under budget for expenses in the

first year.

. Successfully participated in a live pilot project for Advanced

Advertising with a major MSO

. Successfully penetrated major network, IPTV and Cable companies with

new technology.

. Successfully participated in several fund raising presentations for

Texscan NT, Bright Sky Holdings and other developing companies under

Bright Sky Holdings.

Vio Inc - Cranbury, NJ Mar 2003 - May 2008

Executive Vice President

Vio Inc is a subsidiary of Vio Worldwide, a $12 million per year, 60 person

graphic arts SaaS supply chain software and managed services company.

Reporting directly to the CEO, the original purpose of the hire was to

raise Vio's profile in the US. This position has expanded to strategic

business development, sales management, direct sales and product

development activities.

. Raised the profile of Vio in the publishing, prepress and ad agency

markets in the US.

. Sold into key national accounts - most notably Time Inc., Meredith,

New York Times, UBM, Macys, Dillard's and Draft FCB.

. Managed national, virtual sales team of six people.

. Successfully designed and launched the world's first digital soft

proofing ad delivery service that lead to over $1.2 million per year

in recurring revenue.

. Member of M&A team - most notably the December 2006 acquisition of the

rights to AdSEND from AP.

Quality House of Graphics - Long Island City, NY Sept 2001 - Mar 2003

Chief Operating Officer and Chief Technology Officer

Recruited by $20 million advertising agency prepress and commercial print

shop, one of New York's top five, to direct 200 personnel in overall

company operations. The position reported to the President and was

responsible for coordinating efforts of sales and technology, prioritizing

operational issues and customer concerns and developing technology

strategies. Duties included negotiating with vendors and candidates of

mergers and acquisitions.

The company closed in March 2003.

. Designed corporate marketing plan, including development and

repackaging of products.

. Developed Industry Best Practices Seminar series to educate and

attract major NY ad agencies, funded through the sponsorship of

technology partners such as Adobe and Fuji.

. Dramatically increased company productivity by employing state-of-the-

art technology.

. Designed new production and tracking system, including vendor

negotiations that obtained $800,000 of equipment at a cash-neutral

position for the company.

. Designed and implemented corporate sales database that increased

interactivity with clients and prospects.

Western Laser Graphics, Incorporated - Valencia, CA Jan 1995 - Sept

2001

President and Chief Operating Officer

Selected to turn around $4 million, 90-person publication prepress firm for

absentee owner. Responsible for P&L and all operations including strategic

planning, sales, marketing, technology, and negotiations.

. Evaluated and analyzed sales force and client perspectives on firm's

strengths and weaknesses, packaging resulting vision as a new

marketing platform.

. Directly managed the sales force to more than double revenue to over

$9 million in three years in a market where competitive pressure had

cut prices in half.

. Designed and implemented two production systems and a job ticketing

and tracking system to streamline production and cut costs.

. Transformed company from analog to digital production, recognized as a

leader in publication community.

Quad/Graphics, Inc. - Pewaukee, WI Sept 1986 - Jan 1995

Director Sales and Marketing, Quad/Imaging

Recruited to set up the desktop publishing department, Quad/Text, as GM.

Went on to become the Marketing Director for the premedia department,

Quad/Imaging and GM of the three-dimensional printing group,

Quad/Dimensional Imaging.

. Hired on two 45 minute interviews as GM of Quad/Text to set up a new

division of the then-$240 million company from scratch. Sales of $2

million in the first year of operation with a staff of 12.

. Integrated three internal sales groups (60 people) as Director of

Sales and Marketing, Quad/Imaging.

. Put in charge of turn around of 3D (lenticular) printing division as

GM Quad/Dimensional Imaging with sales of $2 million in the first

year.

Monotype Corporation & Monotype Inc. - UK & Chicago, IL Sept 1974 - Sept

1986

Director OEM Sales and Marketing

Joined Monotype in the development department, and held various positions

in marketing and product management until transferred to the US in 1980 to

head up technical support. Promoted to Director of OEM Sales and Marketing.

Education

King's College - BSc Eng. (electrical Engineering) London, England

Professional Affiliations

Gerson Lehman Group Council Educator

MPA eBusiness Task Force (founding member)

Ebiz for Media Committee (Founding Gateway)

Digital Distribution of Advertising for Publications Association, Chairman

Ghent PDF Workgroup

CGATS SC6

Apple Computer Customer Advisory Board

NeXT Computer Graphic Arts Advisory Board

Western Publications Association Board

Professional Awards

Digital Distribution of Advertising for Publications, Founders Award

1999



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