Customer Service Manufacturing
Resume:
Della C. Vogle
Elyria OH,*4035
HM# 330-***-****
*********@*****.***
Objective
To work in a established manufacturing company that will allow me to nurture and exercise my strong
leadership and also promote my professional growth.
• Extremely professional Call Center Representative with a strong work ethic, excellent communication and
interpersonal skill required to be tactful in dealing with customers, staff and management.
• Self motivated and adept at motivating others. Respected by peers and supervisors. Strong team leader and
team player.
• Highly flexible and able to multi task, prioritize and thrive in a fast paced environment to meet deadlines.
• Committed to positive customer oriented approach to implementing improvement techniques, recognizes the
importance of discretion, maintains good judgment, proficient organizational skills and takes the initiative
• Superior professionalism, discretion, and judgment. Excellent oral and written communication skills
EXPERIENCE:
3/14/2011-Present West Corporation Warren oh
Call Center Representative for Alltel Communications Billing and Technical Support Dept.
• Determines requirements by working with customers and answering inquiries by clarifying desired information;
researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying needed information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features and
devices.
• Maintains call center database by entering information.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software and network issues.
6/2009-1/2010 Texas Instruments Houston, TX
Manufacturing Operator
• Operate automated manufacturing equipment to process material in the wafer fab and dicing
areas as per specifications in order to meet assigned technology and production goals.
• Performed required microscope or measurement product inspections.
• Performed scheduled process and equipment monitoring to ensure quality and schedule goals
are achieved.
• Routinely monitored process operation and take necessary action to maintain yields and product
quality.
• Communicate to and assist engineering and manufacturing personnel with process and
equipment issues for continuous improvement efforts.
• Performed engineering tests and experiments and provide necessary documentation.
5/2005 – 3/2009 Maxim Integrated San Antonio, TX
Manufacturing Operator
• Operate automated manufacturing equipment to process material in the wafer fab and dicing
areas as per specifications in order to meet assigned technology and production goals.
• Performed required microscope or measurement product inspections.
• Performed scheduled process and equipment monitoring to ensure quality and schedule goals
are achieved.
• Routinely monitored process operation and take necessary action to maintain yields and product
quality.
• Communicate to and assist engineering and manufacturing personnel with process and
equipment issues for continuous improvement efforts.
• Performed engineering tests and experiments and provide necessary documentation.
• Adhere to clean room protocol.
Skills: Data Entry, Word, Excel,Customer Service, and Manufacturing
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