Manager Operations

** **** ****** ● Terre Haute, Indiana ***** ● 812-***-**** ● *******.*******@****.***

Jessica Hoffman

Objective

I would like to work with a dynamic organization that utilizes my professional and educational history.

Summary

I am currently the Operations Manager for an animal shelter with a budget of 450,000 dollars, saving 96% of our nearly 3,000 animals per year and acting as the only animal shelter in the community that takes in stray animals.

Great animal handling skills, specializing in working with troubled, large dogs

Experience in mental health for seven years makes me an exceptional candidate for a position that involves relationship building and maintenance.

I have worked in the crisis center of a mental health organization, as a case manager for mentally ill adults, served in a volunteer capacity as a quality of life team lead for adult dogs, and worked as manager for the same organization after completing a Master’s degree in leadership and non-profit organizations.

Asked to take the management position on an interim basis and they were so impressed that they asked me to take the position permanently.

Articulate, likeable, friendly, outgoing, compassionate, caring, empathetic, giving, hard-working, excellent interpersonal skills, and wonderful ability to build connections between multiple entities.

Professional Experience

July 2011 Currently

Terre Haute Humane Society

Terre Haute, IN

Operations Manager I act as a liaison between the board, staff members, volunteers, law enforcement agencies, media entities, government officials, rescue coordinators, volunteer coordinators, community groups, veterinarians, and inmates. The inmates are part of our inmate assistance program that I helped to initiate. I helped to maintain a balance between the community’s needs and our employee’s needs and mission statement. We worked hard to create a positive work environment and as such, the first nine months involved a great focus on staffing needs and development. I helped to lower our euthanasia rate from 6% to 4% and never had a healthy, adoptable animal euthanized. We created programs to work with troubled dogs. I decreased costs by over 500 dollars a month and increased adoptions by 25,000 dollars and more than 25,000 dollars in donations in the short time that I have been here. I have worked very hard to change the image of the THHS in the community. I started utilizing the Facebook page and increased our “likes” by 1500 individuals in three month time period. Started the pet of the week program and increased adoptions by staff by encouraging a reward system for employees. I stayed current with shelter medicine and was responsible for the development of policies and procedures for medical treatment in the shelter. While I do not possess a veterinary degree, my experience and knowledge supersedes that of most veterinary technicians. Specifically, I am well educated in the field of shelter medicine. I worked very hard to become familiarized with all treatments for all of medical needs we had at the shelter. We treated animals for any and all health problems they may have. I acted to assist with surgeries, draw blood, read fecals, do heartworm tests, combo tests, parvo tests, diagnose and suggest treatment for animals, and arrange for necessary veterinary care.

August 2008 July 2011

Terre Haute Humane

Terre Haute, IN

Quality of Life team leader Before my employment as manager, THHS dogs did not get outside by staff at all. I was responsible for scheduling volunteers to get to the shelter and let dogs outside twice a day. I worked with volunteers, rescue coordinators, employees, and board members. I acted a foster for sick and behaviorally unsound animals. I saved several animals from euthanasia and successfully placed them in healthy environments. I have wonderful warm and fuzzy stories available upon request.

August 2008 July 2011

Hamilton Center, Inc.

Terre Haute, IN

I worked in several different areas with this organization. In the crisis center I assisted in making crisis intervention plans, worked with individuals to get them the help they needed, networked, etc. As a case manager and day treatment provider, I worked to implement care plans and link individuals with resources.

Education

Degrees

August 2011 August 2012

Saint Mary of the Woods

Saint Mary of the Woods, IN

Masters in Leadership Development 4.0 GPA. My thesis, which is available upon request, was a business plan for a 501(c)3 pit bull specific rescue organization.

August 2002 August 2007 Indiana State University Terre Haute, IN

Bachelors of Science in Psychology 3.24 GPA, 4.0 GPA all three final years and Dean’s list for six semesters. Also participated in psychological and anthropological research and acted as a research and teach assistant.

Personal Interests

Fostering animals specifically, but not limited to very sick kittens, underage kittens, troubled dogs, parvo puppies, heartworm positive dogs undergoing treatment, and animals with skin conditions.

Working with behaviorally challenged dogs

Reading about sheltering practices and researching best shelter practices

Exercise that usually includes dogs

References

Susan Decker, Director of MLD program at SMWC and Senior governance consultant for Board Source. 812-***-****.

Dr. Kathleen Heath, professor of Anthropology at Indiana State University. 812-***-****.

Dr. Jessica Kowaleski, D.V.M, volunteer veterinarian at Terre Haute Humane Society and paid veterinarian at Petcare Animal Hospital. 612-***-****.

Dr. James Holsher, D.V.M., Veterinarian and owner of Airport Veterinary Clinic in Terre

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