Customer Service Supply Chain
Resume:
Edwin Daniel Sargeant
Branford, CT 06405
************@*****.***
Professional Experience
MBI, Inc., Norwalk, CT
Lead Purchasing Agent (1993-2010)
. Forecast, order, and ensure receipt of Corporate-wide
procurement needs in accordance with corporate supply chain
management philosophy.
. Project, on annual/quarter basis, corporate packaging needs
utilizing a team approach. Liaison between internal customers,
other key departments, and supplier to accurately identify and
project commodity requirements, analyze utilization trends, and
realize current/future market trends and conditions.
. Identify prospective supply base, establish supplier
requirements, and develop bid solicitations. Negotiate
contracts and submit individual and blanket orders. Manage
supply-base, by establishing supplier requirements/ performance
guidelines and scorecards. Deliver supplier reviews. Work with
suppliers in establishment of meaningful performance dashboards,
and reduction of supplier errors/damaged shipments. Ensure
delivery of correct materials to facilitate manufacturing
process, in accordance with established inventory practices.
Reduce/eliminate suppliers based on qualitative data.
. Prepare budgets: Work closely with Finance Director in
development and tracking of project budgets and guidelines,
resulting in a 15% reduction of spending.
. During tenure, developed system to consolidate and streamline
forecasting and ordering processes of supply chain, resulting in
a savings of approximately $75,000 per quarter.
. Developed warehouse and materials management procedures.
Excellent command of Lawson ERP system, Microsoft Office,
Outlook, Word, and Excel.
. Led and managed teams to develop positive customer and supplier
relationships. Participate as head of teams to identify and
implement out-sourced product initiatives, and the Safety
Committee. Within the Safety Committee, recommend and monitored
policy.
Marketing Associate
. Initiated and developed, supervised, and monitored direct mail
advertising programs. Responsible for successful strategic
programs, evaluation of those campaigns, and supervised others
in these initiatives.
. Promoted to Lead Purchasing Agent.
Edwin Daniel Sargeant - Resume
MBI, Inc., Norwalk, CT
Supervisor, Customer Service
. Hired, trained, and managed customer service
representatives. Planned, formulated, and developed
customer service policies and procedures. Evaluated,
investigated, and settled claims and complaints of
customers.
. Promoted to Marketing Associate.
Supervisor, Warehouse and Inventory Control
. Responsible for 2 Connecticut warehouse locations and their
staff. Duties included: Assisting in daily warehouse and
shipping areas including: filling and shipping customer
orders, satisfying internal shipping requirements
(technical service, vendors, etc.), ensuring accuracy of
shipments and supporting documentation, receiving incoming
material and routing to appropriate area or personnel,
filling work orders from production, packaging assemblies
and receiving. Ensured inventory transactions are
accurately logged and overseeing cycle counts and
reconciliation activities. Measured and reported
effectiveness of the department activities. Developed and
maintained departmental work instructions for all tasks.
Established and adjusted work procedures to meet warehouse
demands as dictated by production schedules and work flow.
Interpreted company policies to workers and enforcing
safety regulations. Recommended measures to improve quality
of service, increasing efficiency of department and work
crew and equipment performance. Continuously improved
warehouse operations through the use of lean enterprise
practices. Teamwork with other supervisors, coordinating
activities of individual departments and serving internal
customers.
. Promoted to Supervisor, Customer Service
Quinnipiac University Polling Institute, Hamden, CT (2009-present)
. Provides polling data, projects, collaboration and
independent survey on subjects such as political races,
state and national elections, and issues of public concern.
Results are featured regularly in The New York Times, CBS
News and national media. Conducts timely and accurate public
opinion polls on politics and public policy as a public
service and for academic research.
Yale New Haven Hospital - Smilow Cancer Hospital, New Haven, CT (2012-
present)
. Smilow Cancer Hospital Patient and Family Resource Center
volunteer assisting patients and families on cancer related
topics, providing support and resource/referral to Smilow
Hospital services. Assisting patients and families with
understanding and coping with the challenges that arise
during a hospital stay or treatment. Effective communication
and results with patients, families, peers, and supervisor.
Education
University of Connecticut, BA, Political Science
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