Mark van Stolk Web Portfolio: http://www.vanstolk.com/mark
Germantown, TN 38139-3465
Senior Operations Executive
with expertise in:
Consulting / Financial Services / Marine Transportation
Multi-talented business executive who leads companies through change and
challenge to profitable growth. Skilled in identifying opportunities,
developing strategic plans, and delivering sustainable bottom-line results.
Hands-on leader able to keep teams focused and productive during
inevitable ups and downs of growth cycles. Champion of change management
and process improvement to drive organizational excellence. Multi-lingual:
Dutch (native), English (fluent), French and German (conversational).
Achieve objectives through expertise in:
( Business Process Improvement / ( Market Definition / Product
( Multi-functional Communication / ( Vision Definition /Tactical
( Needs Analysis & Solutions ( Global Complex Project
( Supplier / Customer Relations & ( Resource Allocation /
Negotiations Maximizing ROI
( Team Development / Deployment / ( Compliance / Financial
Calaveras Business Coaching, LLC, Germantown, TN 2008-Present
Entrepreneurial business coaching firm helping business owners develop
personal and corporate visions to take their companies to next level
through developing marketing/sales campaigns to increase profitability, and
developing systems and teams to grow and run their businesses.
Executive Operations Coach/Consultant
Provide executive leadership across all business functions.
. Achieved 300% improvement in customer conversion rate and revenue
within two weeks after assessing and implementing employee engagement
. Improved productivity 25% over six months as a result of involving
employees in process and providing incentives.
. Collaborated with business owner to create financially viable model
that met economic as well as personal satisfaction and business
. Facilitated 200% revenue increase for law firm by helping them clarify
their true "product" and focusing their marketing efforts.
Calaveras Trading & Investments, LLC, Germantown, TN 1996-2007
Money Management Firm providing access to alternative investments for
smaller private investors with $10 million in customer accounts invested in
commodity and financial futures at it's peak.
Managed four-member staff in all business aspects including compliance,
trading/investment decisions, marketing/fundraising, human resources, and
. Reduced operating costs 75% while reducing pricing and investment
errors 90%+ as a result of redesigning processes and outsourcing
certain functions and consolidating others through use of technology.
. Founded profitable Commodity Trading Advisor, which invested client
funds in variety of futures markets based on personally developed,
computer-based trading systems.
. Received company profile in several publications, including "Managed
Account Review" (2001) and "Futures Magazine" (2003) due to
. Honored with "Small Business of the Year" award in 2005, from local
Chamber of Commerce based on execution of business plan.
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McVean Trading & Investments, LLC, Memphis, TN 1993-1995
Commodity futures brokerage and trading company specializing in grain,
livestock, and financial markets.
Trading System Developer
Recruited to assist renowned futures trader, Martin Hilby preserve and
mathematically formalize 50+ years of empirical trading observations,
publish internal reports, and develop profitable futures trading systems.
. Discovered method to adapt outdated trading strategies to current
market conditions and investor preferences.
. Developed internal publication detailing 50+ years of Martin Hilby's
trading experience, distilling critical lessons learned and
adaptations required to apply lessons to current markets.
Marine Transport Lines, Inc., Secaucus, NJ 1988-1993
Oldest U.S.-flag bulk ocean shipping company, operating 50+ tankers and
bulk cargo vessels worldwide.
Director, Business Process (1990-1993)
Spearheaded development and implementation of company's Quality Process
and educated management and staff in Continuous Process Improvement to
enhance efficiencies and customer service while reducing costs.
. Transitioned ship-to-shore communications from telex to email,
reducing annual cost from $150,000/per ship to $1,500.
. Automated expense reporting system on notebook platform, eliminating
more than 67% of related labor costs, while generating 99%+ reporting
. Migrated accounting system from dumb terminals to PC network,
increasing productivity over 300%, while reducing errors dramatically.
. Implemented business process improvement system and Total Quality
Management that enabled staff reduction from 225 to 65 and increased
operational productivity up to 300%.
Manager, Project Planning (1988-1990)
Analyzed and prepared reports, presentations, and helped arrange
financing of new projects including vessel purchases, vessel leases,
charter arrangements, and joint ventures.
. Assisted CEO in conducting financial analyses and preparing reports
and prospectuses for taking company private.
. Led 12-member team completing RFP several days ahead of schedule to
acquire $300 million government contract for management of Sealift
. Reduced initial project analysis turnaround from several days to less
than an hour, after developing spreadsheet-based analysis system that
allowed standardization of initial assumptions.
Education / Development / Certifications / Affiliations
M.B.A., International Business/Finance,
Georgetown University - McDonough School of Business, Washington, D.C.
B.S., Economics, Massachusetts Institute of Technology, Cambridge, MA
Sandler "Professional Advantage" Sales Program, Memphis, TN
Philip Crosby - Quality Improvement Process Management, Winter Park, FL
Management of Shipping Costs and Revenues, Oxford, UK
Series III, National Futures Association
Licensed Professional Business Coach, Professional Business Coaches
Leadership Germantown, Member
Professional Business Coaches Alliance, Member
Memphis Coaches Network, Member
National Federation of Independent Businesses, Member
Greater Memphis Chamber of Commerce, Member
Germantown Area Chamber of Commerce, Ambassador
Germantown Kiwanis, Board Member