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Quality Assurance Customer Service

Location:
Saint Paul, MN
Posted:
August 07, 2012

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Resume:

Brittany Harris

** ******** ****** ****

St. Paul, Minnesota 55117

651-***-****

ab8n28@r.postjobfree.com

Objective: Obtain a position where I can maximize my financial skills,

business management knowledge, program development, and training

experience.

SUMMARY OF QUALIFICATIONS

. Over 4 years of Office Administration and Customer Service experience;

Certified Administrative Professional

. Proficient in all Microsoft Office programs; General Accounting and

Accounts Payable experience

. Friendly, trustworthy and effectively works with diverse people and

temperaments

. Problem solver; with strong communication and conflict resolution

skills

. Detail oriented; adept at multi-tasking and prioritizing work

. In-depth knowledge of quality control / assurance

PROFESSIONAL EXPERIENCE

Quality Assurance Administrator/ Documentation Administrator 5/2011 -

Current

Insitu Technologies Inc., Saint Paul, Minnesota

. Maintain documents for ISO requirement

. Handle import for export products

. Create company required documents

. Assist with internal and external auditing

. Create GS1 and HIBC(Health Industry Barcodes) for International

distribution

. Create/modify and being the primary source for labeling

. Created a proficient and efficient access database for ensuring

traceability of import/export products

. Create required ISO procedures, forms and records

. Create, Modify and review Manufacturing procedures

. Audit and seal all manufactured goods as well as O.E.M. goods

. Modify and maintenance all IFU. (Instructions for Usage)

. Create, modify and maintain Device History Records of Products

. Interpret and implement Quality Assurance Standards

. Coordinating inspecting/testing plans

. Perform first article/source inspections determine if deficiencies are

validated by customer requirements

. Perform ISO Audit

. Management Review-Evaluate effectiveness of Quality Assurance Program

. Analysis of Data and compiling a summary of findings

. Assist with Clean room Monitoring

Accounts Payable Clerk - Receptionist 1/2010 - 1/2011

Porous Media, White Bear Lake, Minnesota

. Handled busy multi-line phone system

. Completed all duties in a manner that ensures accurate and timely

payments

. Adherenced to all company policies and procedures

. Enter check requests into Macola System for processing

. Filed all copies of invoices and prepare payable check requests for

filing

. Received, reviewed and coded all product invoices

. Scheduled meetings for staff, prepared conference rooms for meetings

. Sorted daily incoming and outgoing mail; processed and mailed invoices

and purchase orders

. Completed other tasks within the accounts payable function as needed

. Calculated and reconciled year end company expenses; placed office

supply purchase orders; processed bi-weekly customer checks

Youth Club Leader 12/2008- 1/2010

Camp Fire USA, St. Paul, Minnesota

. Facilitated group and taught curriculum for after school youth

leadership program for grades K-5 and teens three times a week;

implemented behavior management plans for youth

. Oversaw youth in activities designed to enhance understand of

themselves, their community and the environment

. Administered evaluations to youth after activities and program

completion

. Performed administrative duties as needed

Dietary Aid 7/2006- 8/2008

A'viands, St. Paul, Minnesota

. Prepared specialty food according to resident dietary needs

. Maintained sanitary, health and safety standards in work areas

. Cleaned, stocked and washed dishes before and after all meals

Receptionist, Game and Concession Stand Clerk 9/2002 - 6/2006

Summit University Teen Center, St. Paul, Minnesota

. Answered multi-line phone system; greeted visitors, arranged meetings;

assisted in hiring process

. Supervised children in game room, enforced rules governing center

. Accurately managed large quantities of money while working concession

stand

EDUCATION

. HIRED Inc., St. Paul, MN 2011

Professional Development Certificate

. Rasmussen College, Eagan, MN 2009-2011

Healthcare Management

. Crown College, St. Paul, MN 2008-2010

Associates Degree in Business Administration

Computer Skills

. Microsoft Software

. Adobe LiveCycle Designer

. CorelDraw Graphics Suite, Corel Photo-Paint X5

. NiceLabel Pro

. BarTender 9.4, 10.0

. GS1 Barcode Generation



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