Quality Assurance Customer Service
Resume:
Brittany Harris
St. Paul, Minnesota 55117
***********@*****.***
Objective: Obtain a position where I can maximize my financial skills,
business management knowledge, program development, and training
experience.
SUMMARY OF QUALIFICATIONS
. Over 4 years of Office Administration and Customer Service experience;
Certified Administrative Professional
. Proficient in all Microsoft Office programs; General Accounting and
Accounts Payable experience
. Friendly, trustworthy and effectively works with diverse people and
temperaments
. Problem solver; with strong communication and conflict resolution
skills
. Detail oriented; adept at multi-tasking and prioritizing work
. In-depth knowledge of quality control / assurance
PROFESSIONAL EXPERIENCE
Quality Assurance Administrator/ Documentation Administrator 5/2011 -
Current
Insitu Technologies Inc., Saint Paul, Minnesota
. Maintain documents for ISO requirement
. Handle import for export products
. Create company required documents
. Assist with internal and external auditing
. Create GS1 and HIBC(Health Industry Barcodes) for International
distribution
. Create/modify and being the primary source for labeling
. Created a proficient and efficient access database for ensuring
traceability of import/export products
. Create required ISO procedures, forms and records
. Create, Modify and review Manufacturing procedures
. Audit and seal all manufactured goods as well as O.E.M. goods
. Modify and maintenance all IFU. (Instructions for Usage)
. Create, modify and maintain Device History Records of Products
. Interpret and implement Quality Assurance Standards
. Coordinating inspecting/testing plans
. Perform first article/source inspections determine if deficiencies are
validated by customer requirements
. Perform ISO Audit
. Management Review-Evaluate effectiveness of Quality Assurance Program
. Analysis of Data and compiling a summary of findings
. Assist with Clean room Monitoring
Accounts Payable Clerk - Receptionist 1/2010 - 1/2011
Porous Media, White Bear Lake, Minnesota
. Handled busy multi-line phone system
. Completed all duties in a manner that ensures accurate and timely
payments
. Adherenced to all company policies and procedures
. Enter check requests into Macola System for processing
. Filed all copies of invoices and prepare payable check requests for
filing
. Received, reviewed and coded all product invoices
. Scheduled meetings for staff, prepared conference rooms for meetings
. Sorted daily incoming and outgoing mail; processed and mailed invoices
and purchase orders
. Completed other tasks within the accounts payable function as needed
. Calculated and reconciled year end company expenses; placed office
supply purchase orders; processed bi-weekly customer checks
Youth Club Leader 12/2008- 1/2010
Camp Fire USA, St. Paul, Minnesota
. Facilitated group and taught curriculum for after school youth
leadership program for grades K-5 and teens three times a week;
implemented behavior management plans for youth
. Oversaw youth in activities designed to enhance understand of
themselves, their community and the environment
. Administered evaluations to youth after activities and program
completion
. Performed administrative duties as needed
Dietary Aid 7/2006- 8/2008
A'viands, St. Paul, Minnesota
. Prepared specialty food according to resident dietary needs
. Maintained sanitary, health and safety standards in work areas
. Cleaned, stocked and washed dishes before and after all meals
Receptionist, Game and Concession Stand Clerk 9/2002 - 6/2006
Summit University Teen Center, St. Paul, Minnesota
. Answered multi-line phone system; greeted visitors, arranged meetings;
assisted in hiring process
. Supervised children in game room, enforced rules governing center
. Accurately managed large quantities of money while working concession
stand
EDUCATION
. HIRED Inc., St. Paul, MN 2011
Professional Development Certificate
. Rasmussen College, Eagan, MN 2009-2011
Healthcare Management
. Crown College, St. Paul, MN 2008-2010
Associates Degree in Business Administration
Computer Skills
. Microsoft Software
. Adobe LiveCycle Designer
. CorelDraw Graphics Suite, Corel Photo-Paint X5
. NiceLabel Pro
. BarTender 9.4, 10.0
. GS1 Barcode Generation
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