Eddy, TX 76524 firstname.lastname@example.org
Education and Professional Certifications
Ph.D., Nova Southeastern University, Computing Technology for Education
MBA, University of Tennessee, Finance
B.S. Business Administration, University of Tennessee, Accounting
B.L.S., University of Memphis, Liberal Studies
Certified Compensation Professional (CCP), Senior Professional in Human
Director, Compensation & Benefits, McLane Company, (2008 - present)
. Moved teammates to consumer driven plan to replace higher cost plans.
Achieved a flat medical/pharmacy trend.
. Implemented Compensation Committee to help drive changes in compensation.
Implemented 401(k) Roth and change in hardship rules.
. Lead the charge to develop job descriptions across the organization.
Validated FLSA exemptions. Benchmarked Salary Structure after 9 years of
no review. Created communications to explain Executive Compensation plan
to new executives. Implemented Pay Equity Analysis process to identify
gender/race inequities. Centralized hourly wage policy development.
. Led implementation of changes due to healthcare reform.
. Sets strategy and overall administration guidelines of the McLane Company
teammate benefits program and its subsidiaries to include: 401(k) plans;
self-insured medical, dental and vision plans; flexible spending
accounts; term life insurance plans; short-term and long-term disability
programs; accidental death policies; wellness programs; and other
miscellaneous benefit programs and policies such as time off and leave of
absence that enhance the work experience for all McLane teammates.
. Monitors the effectiveness of existing policies, guidelines and
procedures. Plans, develops and implements new and revised programs,
policies, and procedures in order to be responsive to the company's goals
and competitive practices.
. Evaluates and compares existing company benefits plans and compensation
policies with those of other employers and makes recommendations that
will support McLane strategy and allow the company to remain competitive
in the marketplace.
. Leads the compensation function for all McLane Company business units and
corporate departments to include executive, exempt, non-exempt, and CDL
Class A Driver payrolls.
. Manages the administration of executive compensation (base pay, bonuses,
and long term incentives) for senior leadership staff including the
processing, recording and reporting of compensation-related actions taken
on salaried teammates.
. Sets strategy and develops specifications for new benefit plans or
modifies existing plans to: maintain company's competitive position in
labor market and obtain a uniform benefit package for all company
locations, where possible.
. Works closely with all McLane Company compensation and benefit brokers
. Assures company compliance with provisions of the Employee Retirement
Income Security Act.
. Supervises preparation of reports and applications required by law to be
filed with federal and state agencies.
. Responsible for leading and engaging a diverse team.
Adjunct Faculty, Argosy University, (2010 - present)
. Deliver classes in an asynchronous, web-based mode.
. Facilitate interactive lectures, discussion, individual and group
assignments, and critiques.
. Participate on doctoral dissertation committees.
Benefits Manager. Nissan North America. (2005 - 2008)
. Assisted in the construction of a Shared Services Support Center and
shift from siloed HR functions to shared services.
. Developed materials and training to help move Nissan employee population
to consumer driven health plans
. Monitored metrics and support center trends and implemented strategies to
. Analyzed and reported on customer satisfaction levels.
. Monitored quality of phone, chat and emails to employees.
. Provided exceptional customer service as a result of developing,
maintaining, and continuously improving processes, systems and
. Handled escalations and effectively delegated work across the teams.
. Responsible for managing the benefits function for North America
operations including 3 manufacturing plants, parts distribution centers,
call center and corporate functions.
. Administer benefits in compliance with plan guidelines, company policies
and procedures (disability, leaves, health care, retirement, 401k, etc.).
. Interfaced with vendors, analyze plan expenses, identify opportunities,
implement approved changes, and ensure effective plan administration.
. Provided a high level of customer service to the members of each plan and
control benefit plan costs.
. Knowledge of PeopleSoft and experience with a "conversion".
. Assigned, trained, supervised and evaluated hourly and salaried staff in
. Responsible for successful integration of corporate and manufacturing
benefit structures and staffs.
. Managed the HRIS function for the support center.
Senior HR Manager. Harrah's Entertainment, Inc., (2000 - 2005)
. Senior-level role accountable for human resources activities and special
projects for a diverse department across multiple locations in a very
fast paced, ever changing work environment.
. Responsible for compensation program including administration of base,
variable and discretionary pay (exempt, nonexempt, executive).
. Responsible for executive compensation programs.
. Responsible for performance management, succession planning, and employee
opinion surveys including development, maintenance, monitoring and
. Management of training function including needs assessment, skills
inventory, development of training programs, evaluating vendors, class
participation and evaluation of ROI.
. Development and communication of policies and procedures across all types
of employee groups.
. Coordination of employee relations activities with extensive knowledge of
. Assigns, trains, supervises and evaluates IT staff engaged in installing,
implementing, testing, and maintaining performance management system,
time management system and departmental intranet.
. Coordination of employee meetings (500+) including agenda, facilities,
awards, marketing, presentations.
. People / Financial Lead for mergers and acquisitions ($122M budget).
. Contract implementation and vendor management including RFP, contract
negotiations, and contract monitoring. Management of departmental team
. Responsible for development, forecasting, monitoring and reporting for
$2M departmental budget. Assisted VPs during merger with development of
their departmental budgets.
. Crafting and delivery of leadership presentations to executive
management, leadership team.
. Development of external communications for departmental award program.
Senior HR Advisor. Federal Express, (1996 - 2000)
. Received several awards for high performance: Five Star Award Winner
which provides recognition for company-wide top performers; Bravo Zulu
Awards for going above and beyond expectations; P3 Company-wide Honorable
Mention for leading the team who implemented improvements to the benefits
. Implemented Flexible Spending Accounts and Dependent Care Accounts.
. Subject matter expert and team lead for benefits administration and
. Prepared departmental monthly, quarterly and annual financial reporting.
. Liaison for accounting, systems and auditing departments to develop and
implement financial controls.
. Developed metrics and performance guarantees for vendor contracts.
. Reviewed and updated plan documents to policy changes and standard
Human Resources Team Leader. Knoxville Utilities Board, (1993 - 1996)
. Cut employee insurance rates in half by reviewing and selecting new
. Updated employee handbook.
. Crafted and delivered employee communications to both large and small
. Coordinated and supervised team activities for benefits and compensation.
. Created and revised policies and procedures including overtime, sick
leave, absenteeism and FMLA.
. Developed Executive Training Program and employee training programs
(required, soft skills, etc.)
. Developed Summary Plan Descriptions.
. Liaison for classification compensation project to revise all job
descriptions and create new grading structure.
. Implemented flexible spending accounts and new benefits cafeteria plan.
. Worked with Safety department, Workers Compensation to implement programs
and track and report metrics.
. Provided assistance with Payroll administration and HRIS.
. Set up school-to-work program and Adopt-a-School Program.
. Installed new HRIS and developed 360( performance review.
Senior Financial Analyst. Kimberly-Clark Corporation, (1990 - 1993)
. Created plan design for Medical, Dental and Life Products.
. Assisted in installation of and testing of new mainframe computer system.
. Prepared general ledgers, journals, reporting, financial statements, tax
filings, payroll administration, payment of invoices, reconciliations for
. Provided employee customer service, claim issue resolution with carriers,
providers and employees.
. Responsible for all financial aspects of the Medical/Dental Plans
including: forecasting of medical costs, reconciliation of financial
documents, trust fund reconciliations, rate and contribution
determination, month-end reporting to management, establish and validate
controls, COBRA processing/administration, etc.
. Work closely with the Payroll function for administration of company
benefits including health care and 401(k).
Budget Officer. Martin Marietta Energy Systems, (1989 - 1990)
. Responsible for special projects involving the review of budget requests,
manpower calculations, and summary of environmental compliance review.
Coordinated budgets and forecasts for environmental engineering group.
Accountant. Westinghouse, (1988 - 1989)
. Responsible for site-wide versus capital decisions, project authorization
review, cost work order approval, and tracking of cost funded projects.
. Worked with operating divisions and financial teams to provide Department
of Energy interpretations.
. Created program and procedures to track computer equipment.
Systems Analyst. Andersen Consulting. Management Consulting Group.
. Responsible for identifying system problems, preparing program
specifications, programming and testing.
. Attended programmer training school. Part of a team involved in on-campus
Microcomputer Lab Monitor/Teacher. The University of Tennessee. Business
. Teacher for systems classes. Constructed animated presentations for the
Center for Business and Economic Research.
Financial Analyst. IBM. Federal Systems Division.
. Allocated administrative support to various work centers. Analyzed
deviations of actual to budgeted amounts.
Accountant. NASA. Lyndon B. Johnson Space Center.
. Procured computer software and hardware for Data Systems and Aircraft
Operations Procurement Office.
. Determined seller, negotiated price and arranged shipping.
. Transferred standard forms to LOTUS macro-enhanced spreadsheets to reduce
. Analyzed deviations from planned to actual budget in the Central Budget
Committee Positions/Memberships and Awards/Software Knowledge
Memphis Business Group on Health(Greater Memphis Benefits Council(Mid-South
Compensation Group(Business Advisory Group for JCAHO(Beta Gamma Sigma
Service Society(Gamma Beta Phi Honors Society(Treasurer of National Network
for Graduate Business School Women(Chair of the Adopt-A-School
Committee(International Personnel Management Association(Chair of
Education/Treasurer for East TN Compensation Association(EAP Committee
Chairman(Computer Security Officer(Treasurer/Coordinator for United
Way(Coordinator for Coop Committee(MS Office (Access(Excel(PowerPoint(Word)
( ADPReportSmith(HTML( Adobe Photoshop(SPSS(SQL(GRS(Internet and mainframe