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Manager Customer Service

Bloomington, IL
August 04, 2012

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Azadeh Ebrahimi

*** *,********* **

Bloomington, IL


Tel: 309-***-****


Master of Business Administration (MBA), GPA: 3.6 May 2012

Illinois State University

Normal, IL

Concentration: Finance

Master of Operation Research, GPA: 3.2 July 2010

Shahid Beheshti University (SBU)

Tehran, Iran

Bachelor of Production& Operation Management, GPA: 3.7 June 2007

Shahid Beheshti University (SBU)

Tehran, Iran


Illinois State University Marketing Department Aug 2010-May 2012

Normal, IL

Teaching and Research Assistant

• Assisting faculty members with their teaching and research

• Conducting research project on the impact of social media on education and how education can be

marketed through social media

• Advising students

• Supervising focus group discussions

• Grading Papers

• Helping plan and organize activities designed for MBA students and faculty, including annual

marketing award dinners and new faculty introduction reception

Cleverbridge AG Jun-Aug 2011

Chicago, IL

Intern in customer service

• .

Shahin Conveyor Belt Complex June 2008-May 2009

Conveyor Belt Producer

Tehran, Iran

Marketing Manager Assistant

• Worked as a Marketing Manager’s Assistant

•Created, developed,and managed the marketing strategy of the company to identify potential markets

via conducting various marketing research

• Was responsible for finding new customers and improving client retention rate

• Was responsible for finding new international suppliers and improved suppliers relations. Found

suppliers offering high quality products with better prices

• Dealt with current contracts issues and moved them forward

• Assisted the company’s sales department by giving them feedback about our marketing program and

predicting sales figures


Steel & Metal Industry Consulting June 2007-Feb 2008

Tehran, Iran

. Marketing Manager’s Assistant

• Worked as a Marketing Manager’s Assistant

• Was responsible for customer and supplier relationships by having regular meetings with them

• Assisted in creating effective promotional programs with using marketing research results

•Reviewed contracts and prepared reports to provide feedback to the manager,created overview of

contracts ‘s situation and presented them to managers on a regular basis

• Was responsible for finding new domestic customers and international suppliers,increased our

customer base by understanding their needs and customizing the contracts according to customer’s


•Assisted in conducting market research and collected data for identifying potential customers by

attending industry-related exhibitions and on-site visiting of customers’ factories

Highlighted Courses:

• Financial & Investment Management

• Personal Financing

• Advanced Marketing Management

• Research Methodology

Course Projects:

•My marketing class project was the introduction of the facial wipe for men in United States. In this

project we examined the potential market and after conducting PEST and SWOT analysis, we chose

the target market for this new product. Then,according to the characteristics and needs of our target

market,we developed a marketing plan for introducing and advertising the product in the market.

•My project in research methodology class was to measure the quality of life in Bloomington-Normal

area. Our group developed a questionnaire after conducting the needed research, and then we

distributed and collected the questionnaire among the residents. We used SPSS to analyze the data.

•In an investment management class, we created a virtual portfolio of the stocks and traded our stocks

in virtual market using OTIS software which simulate the real stock market. Our strategy was to

choose 3 different industries and buy 20 stocks from these industries. The goal was to outperform

S&P500 portfolio.

•In personal financial management class, we had to act as a financial advisor and create a 10-year

financial planning for ourselves according to financial goals that we have


• Languages: English (Fluent), Farsi ( Fluent), French ( Fluent), Arabic (Basic)

• Computer Skills: Proficient in Microsoft Office, SPSS, LISREL, MSP, Primavera,ARENA

Reference: References are available upon request

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