Customer Service Administrative Assistant

Emelia (Miki) Fowler

**** ******* **

Gilmer, Texas 75644

H: 903 – 725 – 7701

C: 214 – 437 - 6315

**********@****.***

Objective

Seeking a position in an administrative/clerical capacity where

I can utilize my computer knowledge, strong people skills,

organizational abilities, and business experience.

Professional Experience

2005 - 2011 Century Products Carrollton, TX

Shipping and Receiving Clerk

• Ensured accuracy of information entered for all inventory

• Responsible for the effective use of personnel, material and equipment

• Met production cost schedule and maintained quality requirements

• Ensured work safety by keeping all work areas free of debris

• Kept management informed of developments as they occurred

•

1996 - 2003 Verizon / GTE Southwest DFW Area, TX

Coordinator / Sales Associate / Material Control Associate

• Provided telephone assignments to commercial and residential clients

• Executed sales and administrative tasks for National Accounts

• Effectively handled invoicing for major companies like JC Penney

• Scheduled meetings and activities for Director and office personnel

•

1980 - 1996 Verizon / GTE Southwest DFW Area, TX

Administrative Clerk / CSR / Frame Worker / Operator

• Delivered excellent customer service while managing office duties

• Asked probing questions to ensure proper product recommendations

• Efficiently performed daily troubleshooting on equipment and circuitry

• Worked closely with management / engineers regarding work orders

Education

June 2012 - September 2012 US Career Institute

Medical Coding Specialist 1 semester GPA 94.0

ICD-9-CM & CPT Experience

September 1973 - May 1975 South Plains College Levelland, TX

Secretary / Administrative Assistant

• Obtained Associate of Applied Science Degree

• Proficient in Microsoft Office and WordPerfect / Type 50 wpm

• Certified in AC / DC Theory and Frame Working (open entry)

August 1969 – May 1973 Pep High School Pep, TX Diploma

REFERENCES

Jackie Loveday 972 – 416 – 1080 ext. 6805

Office Manager ******.*******@******.***

Richard Twiss 972 – 416 – 1080 ext. 6811

Warehouse Supervisor *******.*****@******.***

Marc Nichols 903 – 240 – 3574

Sergeant- Gilmer Police Department

Pam Hoelscher 903 – 762-6412

Personal Friend

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