Manager Customer Service

ANGELA F. DESAI

*** ******** **. ** ******, OH 44484

Home Phone: 330-***-****, Cell Phone: 234-***-****, Office: (330) 841-

**** * ****

E-Mail address: *************@*****.***

Educational Information

PHR

MBA in Human Resources Management and Leadership

Bachelor of Science, Bachelor of Education, Master of Education.

Certificate in HRM, COBRA, HIPAA, FMLA, OSHA

Microsoft Office: Excel 2007, Word 2007, Outlook 2007, and Power Point

HRIS systems: Kronos, Infinium, ADP and SAP

Certificate in ISO 9000 Internal Audit

Certification in 30 hours OSHA training, Ergonomic, Advance rate making

Certificate in teaching English as a Second language

Certificate in the "train the trainer" for Drug Free work Place Program

Work Experience

December 2009 to present Warren City

Schools, Warren, Ohio

Executive HR Director

- Managing HR Department of The Warren City School District

- Providing leadership in synchronizing and executing of HR

objectives

- Recruiting administrators, teachers, and other staff members

- Developing new hire orientation for union and non-union

employees

- Developing and implementing policies and guidelines to fulfill

objectives of the District

- Maintaining compliance with federal and state regulations

concerning employment, safety, EEO requirement and benefits

- Providing guidance and keeping communication channel alive

between managers, administrators and employees

- Developing necessary forms, employee hand book, civil service

tests, new hire and safety orientation and training programs for

various departments

- Prepares special events for the District such as Open Enrollment

of benefits, Dependent Eligibility Audit, Wellness Fair, and

Drug Free Training sessions

- Oversees performance management of teachers, non-certified

employees and administrators including improve plans and

professional development programs

- Managing leave management including FMLA and ADA

- Establishing and strengthening employee relationship

- Working with different union presidents and representatives

- Coordinating bargaining agreements, internal investigations, and

grievances

- Managing workers compensation program and cut cost by working

with MCO and TPA

- Participating in executive cabinet, leadership and various other

committees

November 2008 - November 2009 American Woodmark Corp.

Hazard, KY

Plant HR Manager

- Managing HR Department of Hazard, KY plant with over 350

employees

- Guiding and managing HR services and educating and training

supervisors and managers

- Recruiting and preparing, training and developing all employees,

- Preparing and implementing new hire orientation, safety

orientation and various other workshops

- Maintaining compliance with federal and state regulations

concerning employment laws such as ADA, HIPAA, EEO and

Affirmative Action Plan

- Managing corporate culture, organizational excellence, and

quality standard

- Taking part in salary and benefit administration, leave

management, performance evaluation, internal investigations, and

counseling

- Preparing and educating management staff in employment laws,

quality initiatives, safety, corporate culture, coaching,

succession planning, and employee relation

- Participating in various committees including wage

standardization, workers compensation, claim management,

performance appraisal, and creating and maintaining job

descriptions

- Organizing employee relation activities such as wellness fair,

summer picnic, charity walks, blood drive, and recognition

events

- Working with corporate HR staff in bringing change and

organizational improvement

June 2006 - April 2008 PSI Presort Services,

Columbus, Ohio

Plant HR Manager-Generalist

- Managing HR Department of PSI unit in Columbus, OH with 300

employees

- Exempt and non-exempt recruiting, New Hire Orientation including

Safety Orientation. Maintaining compliance with federal and

state regulations

- Training and development program including creating and

conducting training for supervisors and managers on employment

laws, leadership, time management, harassment, EEOC and legal

implications

- Performance reviews and establishing total reward systems.

- Resolving employee relation issues on time, following company

procedures and building satisfactory work environment.

- Administering health benefit plans including medical,

prescription, dental, vision, basic life insurance and

disability insurance

- Benefit administration of Layoffs, LOA, FMLA, COBRA, and STD

- Act as subject matter expert in policies and procedures for all

employees, supervisors and area managers in understanding

company, local and state laws.

- Developing and maintaining relationships with the local

employment services and HR associations. Member of local SHRM

chapter of Columbus, OH.

- Recommending new approaches for employee engagement, policies,

and procedures for effective hiring and training to reduce turn

over and better work environment

- Participating in local wage and benefits surveys

- Performing many other duties as required and as signed to

support the facilities in achieving production and customer

satisfaction objectives

September 2001 - March 2006 The Davey Tree Expert

Co. Kent, Ohio

Corporate Benefit Specialist-Manager

- Administer health benefit plans including medical, prescription,

dental, vision, basic life insurance and supplemental life

insurance

- Benefit administration of Layoffs, LOA, FMLA, COBRA, STD, life

insurance and AD&D for union and non union employees

- Act as subject matter expert for all employees, supervisors and

area managers in understanding benefit plans and benefit

regulations

- Composes memos, correspondences to keep employees informed of

changes and new events in benefits

- Development and quality control of benefits. Investigate and

resolve complaints regarding benefits

- Work with management regarding Union bargaining agreements and

company rules. Prepare activity reports of various benefits and

recommend opportunities of improvement

- Work with benefit team to prepare, lead and coordinate open

enrollment, benefit projects and benefit administration.

Successfully manages multiple projects simultaneously

- Benefit presentation to new employees

- Collaborate with company lawyer to resolve QMSCO maters

- Generate short term disability checks on weekly basis

- Keep record of manual payments of COBRA, retiree life insurance

and other benefits

- Prepare monthly premium bill payments for various insurance

companies with adjustment information

- Maintains benefit files

- Run quarries for various reports on weekly and monthly basis

including new hires, terminations and eligibility

March, 1999 -September 2001 Cardinal Packaging/Berry Plastics,

Streetsboro, Ohio

Training & Development Officer

New Employee orientation coordination and facilitation

- Benefit administration including enrollment and termination of

medical, dental, vision, 401K enrollment and COBRA notification

- Workers Compensation, OSHA and short term disability

administration

- Preparing training programs on Back Safety, Fire Safety,

Forklift Safety, Electric Standard, Hazardous Chemicals, Machine

Guarding- Lock out/Tag out and Personal Hygiene

- Planning, developing, administrating, evaluating and improving

English as a second language course

- Member of Safety Committee

- Maintenance of employee personnel files

- Coordinating and scheduling of employee vacation

- Employee birthdays and anniversary recognition

- Internal auditor for ISO 9000 program

- Responsible for employee supply distribution and record keeping

for such transactions

- Completion of employment verification letters for current and

former employees

- Employee relations

- Consistently maintaining a high level of confidentiality with

regard to sensitive issues

-

- April 1995 - February 1999 Scottish Inn,

Warren, Ohio

HR Manager

- Hiring, training and supervising of new and existing employees

- Customer relations and promotion of business

- Maintaining income and expense records on a daily basis

- Reservations and cancellations

- Managing day to day business transactions

April 1991- September 1994 Camelot

Inn, Youngstown, Ohio

HR Manager

- Customer service and promotion of business

- Hired, trained and supervise new employees

- Maintained daily income and expense reports

- Managed day to day business operations

Prior to coming to US, I worked in the Education and Environmental Health

Departments as a special education tutor and health service officer. I've

passionately taught English as a second language through an adult education

programs in England and in US.

Achievements and Personal Interests

- Received a National Scholarship and gold medal for post graduate degree

- Ability to read, write and speak English, Hindi, Gujarati

- Hard working, goal oriented individual

- Developed excellent interpersonal communication skills including

negotiation skill, mentoring, and

coaching

- Team oriented and enjoys working in a team

- Excellent organizational and interrelation skills

- Ability to effectively resolve issues

- Member of SHRM

References are available upon request

Contact this candidate