Data Entry Customer
Resume:
Delia Robles
Mesa, AZ ***07
***********@*****.***
EXPERIENCE
Social Security Administration, Sep 1998 – Nov 2011
Apache Junction, AZ
Contact Representative (Bilingual-Spanish)
Responsible in maintaining time to balance workload demands and producing
high-quality work results.
Conducts interviews in a professional, respectful and timely manner.
Performs administrative duties, such as, filing, record retention, preparing
reports, answering telephones and sending and receiving mail
correspondence.
Inputs daily data entry to correct or change records of entitlement and eligibility
while ensuring accurate payments in a timely manner.
Identify customer needs and makes proper referrals to other agencies.
Prioritize workloads to meet customer expectations and agency goals.
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
EDUCATION
Perth Amboy HS, Perth Amboy, NJ; 1980
US Army; Supply/Automated logistical; 1989-1992
Mesa Community College; Criminal Justice Administration; 2001-2002
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