Customer Service Quality Control

R ESU M E’

Jon B. Silvis

***** ****** ***., ***** *****, Ohio 44116-2713

440-***-**** (C)

Email: J *******@***.***

To seek a position where I can utilize my education, professional and personal

Objective

experience in the safety field to their fullest potential.

Associates Degree in Business, Major in Accounting, Minor in Small Business

Education

M anagement.

Certificates in, Train-the-Trainer, Accident Analysis, Industrial Hygiene and

Job

Safety Analysis.

P rofessional Cleveland Flight Support LLC Jan. 2005

to Present

Incorporated and operate my own, part- t ime, aircraft cleaning and detailing

Expe rience

business, responsible for upkeep and cleanliness of corporate aircraft to the

highest customer service and satisfaction.

A ir Services of Cleveland I nc. Oct. 1990

to June 2008

Supervisor (Quality Control and Health, Safety and Environmental)

Ini tial and Recurrent t raining for 30 employee (Hopkins Ai rport) based

f ueling

company, Maintained employee t raining files, Responsible for In ternal and

E xternal

A uditing (ANSI & ASTM), Corrective Action Reports, Root Cause Analysis,

Accident

I nvestigation.

T rained employees and maintained, HazCom, PPE selection and MSDS

compliance

r ecords. Chaired Safety Committee, Developed and wrote Departmental

P ractice and

P rocedures Manual. Performed Fire (NFPA & Federal CFR) inspections and

t raining.

Filed Tier I I RCRA reports, maintained OSHA and State and Federal EPA

compliance

s tandards.

Cuyahoga County Soldiers and Sailors Monument Nov. 2010

Vounteer

to Nov. 2015

Commissioner: Non-Paid, volunteer position 5

Service

Year Appointment

One of 11 monument commissioners tasked with the operation and

maintenance of the

Cuyahoga County, Soldiers and Sailors Monument on Public Square, for the

benefit of

The County, for Community, Civic and Patriotic purposes.

West Shore (CERT) Community Emergency Response Team Feb.2006

to Present

Member and Rocky River Advisory Committee Representative

(Volunteer)

Community based emergency management organization administered

by the

Federal Emergency Management Agency, focused on crisis and r isk

management

concentrating on individual and community disaster preparedness.

Notary Public, OSHA 10 Hour General Industry Card, 1 st A id & CPR,

Business

H azwoper

Incident Command Certificates (ICS 100 th ru 400) Emergency Management

S kills

Agency –

“Professional Development Certificate”. Computer li terate.

Dean’s L ist in College. Voted the “Most Professional Student” by the

Honors

college faculty.

Adult Leader, Greater Cleveland Council, Boy Scouts of America. Life

Awards

Member, Navy

Memberships League of the United States, Cleveland Council. Colonel, Honorable Order of

Kentucky

Colonels.

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