Customer Service Human Resources
Resume:
TRACY BUTLER
Griffin, GA *****
************@****.***
EDUCATION: Associate of Science, Credit Hours Earned 40.33, Shorter
University, 2011 - present
AAT Credit Hours toward - CIS Programming,
DeKalb Technical College, 1994
Master Business Administration equivalent (150 credit
hours) Tax Certification - Designations law, finance,
accounting etc
HONORS: Deans List 3.5 (Shorter University)
Nominated to Leadership by Class - Class
Representative (Shorter University)
Nominated by Regional Director to Leadership for
Homeland Security - Platform Speaker, Seminar
Leader, Trainer in Human Resources for National Security
Nationwide
SELECTED REVLEVANT STUDIES
Concepts of Health, Psychology, Humanities, English, Professional
Development, Computer Information Systems, Quantitative Reasoning,
Applied Math
SKLLS SUMMARY
Leadership, Organization, Administration, Initiative, Creativity,
Innovation, Strategic Thinking, Excellent Communication, Teaching,
Problem Solving, Detailed-Oriented, Writing, Research, Business
Acumen, Supervision, Professional Presentation, Microsoft Office
Suites, Microsoft Office 2007
PRFESSIONAL EXPERIENCE
SENIOR CONSULTANT 1994 - 2013
2013 - 09 - 2013 Telesales Rep 1 Comcast, Alpharetta, Georgia
Exceeded sales plan goals by 108% through product knowledge by
qualifying customer to make wise decision to close existing customer
increased profitability
Worked in multiple billing systems simultaneously commitment to
accuracy with customers accounts in accordance with company policies
and procedures
Conveyed insight made recommendations through compelling; persuasive,
efficient storytelling maintained balance or perspective, mastery of
details, articulating causation, dependencies and quantifying new
opportunities.
Key Accomplishment:
. Successfully completed two weeks training course in the 90%
percentile certification of completion
. Recognition of performance exceeded sales plan goal with a award
for outstanding accomplishment by organization
2011 to present (studying) Shorter University, Riverdale, GA
2008 - 2009 International Trade Shows Med Trade, NKBA - K-BIS, P/T
(multiple). Atlanta, Georgia
Expedited the registration process for 15,000 plus attendees from
multicultural backgrounds Israel, Peru, Italy, UK, England
Client support for Doctors, Directors of Hospitals ensured quality
management, metrics proficiency with customer accounts, cash
management, payment, balance sheet, supported business units reported
financial sales, business income etc.
Key Accomplishments:
. Recognition for leadership from client to vendor for outstanding
performance exceeded clients expectation provided superior
service, delivery and customer service maintained strong
commitment for client services.
- 10- 2010 Associate Merchant for Home Depot, Atlanta, Georgia
Directed day-to-day operations for division for multi business units
strategic leadership, administrative direction, finance, accounting
and oversea suppliers
Established forecasting tracking, management systems to improve
availability accuracy of financial data trigged 90% accuracy of
financial projections
Executed the financial strategy targets for a class/subclass and
influence assortment guidelines and parameters, executed business
review process, implemented the assortment strategy worked closely
with Merchant, Sr. Merchant
Pro Forma financial projections, reporting, analysis and performance
of new import programs compared financial performance of multiple
import/export programs
Key Accomplishments:
. Promoted to leadership Associate Merchant in short time and
(SBA) supplier buying agreement 8M minimum requirement to
conduct business with Home Depot
. Negotiated MM contracts advertising, price, and cost, budget
allocated closed 8M contacts identified vertical markets
. Successfully rolled out 25 store test for S/O rugs, e-catalog
500Mm before National rollout 1800 stores
. Maintained positive rapport with vendors, clients, stakeholders
and overseas suppliers.
Administrative Assistant served as Import Merchandising
Specialist
. Execution of merchandising department and import program strategies
worked with cross functional business partners organizations
including, visual Merchandising, Logistics, Brand Management,
Planning, Suppliers and oversees sourcing offices.
Key Accomplishments:
. Promoted to leadership for division coached, mentored, trained
Merchandising Specialist on Pro forma financial analysis, planning
and projections.
Unemployed residing at residence 10/2002 - 03/2006
2007 - 2008 Insurance Agent, Aflac, Atlanta, Georgia
Responsible for administrations, marketing, identifying, quantifying
areas of opportunity, risk and performance management
Ensured to fully comply with all applicable federal, state, and local
insurance and other laws, regulations, and ordinances, grievance,
arbitration and promptly deliver to policyholders all policies and
claims
Responsible for monthly financial statements procure, maintained all
necessary license, certification and appointments
Analyzed key metrics relating to affiliate sales, budget, forecasting,
promotional strategies, analysis of competitors and other retail
promotions to implement new areas of opportunities
Ensured to apply considerable independent judgment to complete complex
and specialized assignments adhering to laws, rules, regulations, and
compliance for various healthcare plans Medicare Medicaid etc.
Communicated complex information to clients to make them aware of
their options and help them assess the relative merits of different
healthcare plans.
Made recommendation for product and services while taking into account
regulatory compliance laws, rules, and regulations.
Ensured quality management, efficiency, metrics proficiency in
policies, procedures and care protocol for client level quality
High-profile management position accountable for soliciting business
and developing strategic alliance with clientele
Key Accomplishments:
. Executed project from initiation to completion closed high
profile contract in short time span with 60% participation in
the Healthcare and Retail industry.
. Maintained positive rapport with clients, prospective clients
provided impeccable customer service and follow through
2002 - 2002 Human Resources Consultants, TSA, NCS Pearson's
(Contractor)
Directed staff, training, development at leading U S National
Airports for Homeland Security Project
Directed training program, implementation, coordination,
administrations, management, oversight, evaluation
Evaluated information against classification standard
determination on factor levels, write complete comprehensive
evaluation narrative statements summarizing the findings and
recommended grade levels for each position
Conducted two phase interviews, pre-employment testing,
classification, competency assessments, background investigation,
physical examination, compensation structure, benefits, selection
for (FSD) Federal Security Directors, (AM) Air Marshals,
Supervisor, Lead Screeners, Screeners etc.
Directed large scales infrastructure projects from initiation to
completion; supervised teams comprised of
staff, temporary employees, doctors, sub-contractors, vendors etc.
Key Accomplishments:
Promoted to leadership within a short time span for multiple sites
nationwide which, included but, not limited to team building,
performance management, conflict resolution, etc.
Successfully delivered and integrated state-of-the art learning
strategies into cohesive business focused training which, included
but, not limited to "Oath of Office" for positions of Public
Trust", National Security policies, "Air Marshall" regulation,
federal laws, rules, regulation, guideline, EEO etc.
Recognition on a consistent bases for outstanding achievement for
ability to articulate "National Security Policy etc
2001 - 06-2001 Senior Consultant, Delta Technologies,
(contractor), Sapphire Technologies
Provided project management for large scale complex enterprise
wide application development for two divisions ACS Performance and
planning groups executed full life cycle methodologies.
Provide full life cycle development initiating, planning,
designing, execution, monitoring, controlling and closing analyzed
XML results utilized C++, SQL, Unix Kern shell completed two life
cycles
Key Accomplishments:
Gained a reputation of being a strong consensus builder between
project team and user community
1999 - 2000 CSR/Tax Examiner, Internal Revenue Service
Analyzed, reviewed, evaluated complex cases to determine any
violation of tax laws, securities ensured compliance with federal
regulations, law, rules and guidelines.
Provided technical expertise for small business researched and
resolved complex compliance issues and responses to queries on
Body of law and Regulations, regulatory provisions and programs
involving a full range of exemptions
Exercised independent judgment utilized sophisticated interviewing
techniques reviewed circumstances, goals, and provided advice
regarding most advantageous ways to achieve intended goals
communicated specialized information orally or in writing with
internal and external customer
Key Accomplishments:
Carried out financial management for cases in excess of 86M plus
resolved delicate tax law issues.
Established and maintained a positive rapport with clients while
building a global reputation of integrity
1997 - 1998 Account Manager, Affiliated Computer Systems,
(contractor), Federal Occupational Health
Physician assistant for a team of 13 Doctor's, RN's, LPN's with
technical studies, research, fact finding, in summation reports
and analysis for wide variety of abnormal findings and symptoms
Responsible for program implementation, management, oversight,
evaluation ensured compliance with federal, state, local, laws,
rules and regulations
Ensured quality management, metrics proficiency in policies,
procedures care protocol for Medical Law Enforcement program for
large scale infrastructure business critical projects for Secret
Service, U S Customs, Fish & Wildlife and DEA etc.
Ensured quality management, administrations, implementation of
policy, procedures, and metrics of programs activities comply with
federal, state, local laws rules, regulation and guidelines.
Key Accomplishments:
Appointed by Chief Director of Medical Law Enforcement program in
a short time span to leadership and region initiative
1996 - 997 Administrative Assistant, Hyatt Regency
Provided administrative support of 2 sales managers execution,
validating, administration, termination, management and oversight
of approximately 100 contracts spanning 20 states in
Telecommunication and Sports industries
Key Accomplishments:
Appointed to conduct 3 week training course throughout the
organization for employees with diverse backgrounds Poland, Haiti,
and Africa on Microsoft Suites Word, Excel, and PowerPoint for
career development and promotion within
1995 - 1996 Information Technology Director, Ebon International
Preparatory Academy
As a member of a start up "Preparatory Academy" with state-of-the-
art curriculum in higher education grade level Pre-K through
twelfth grades.
Supervised professional administration and accounting staff of
approximately 25-30 AR, AP, accounting reconciliation, reviewed
GAAP procedures.
Key Accomplishments:
Appointed spokesperson by President for entire Academy for higher
education
Maintained dual responsibilities of Information Technology
Director, Administrations and Human Resources (which included
teaching, training, purchasing, accounting etc.)
- 1995 Administrations, Ford Credit Commercial Lending
. Performed duties in administration cross trained in commercial
leases, red carpet lease, credit and collections
TRAINING & CERTIFICATION
Licensed Insurance Agent, 07/07 - 10/08, Tax Certification, Market
Max Strategic Planning/Thinking, DB2 Certification, MS-DOS
Certification,
TECHNICAL SKILLS
Proficient in Microsoft / IBM-based PC, Software, Hardware,
Windows XP/2000NT, Microsoft Suites Word, Excel, PowerPoint,
Access, Microsoft Project, MS Outlook NetMeeting, Peachtree,
QuickBooks, PeopleSoft, Oracle Financials, Siebel
PRFESSIONAL ACTIVITIES AND ASSOCIATIONS
Platform speaker, seminar leader, and trainer in Human Resources
for "National Security" Nationwide
Member National Treasury Employee Union, Chapter 284, Georgia
Public Broadcasting, VPP Member, 2009
Communication: Reports/Presentations/TECHNOLOGY
Design and deliver series of IT classes for students pre-k - 12th
grade - Ebon Internationally Preparatory Academy
Prepare complex reports for managed care organizations and
insurance companies, ensured full regulatory compliance with
agency requirements and tight deadlines.
Communicate complex financial, accounting, educated CPA's,
Attorney's, Practitioners used non-technical language to
facilitate understanding.
Customer Service/Marketing/Problem Solving
Oversee front-office operations and provide impeccable customer
service:
Launched Transportation Security Administration under, President
Bush' Administration hired FSD (Federal Security Directors), Air
Marshals, Lead Screeners, Screeners, Baggage Screeners,
Supervisors nationwide.
Presentations resulted in standing room only crowds of 400+ with
Homeland Security
DETAIL MASTERY & Organization
Facility operations /management - nationwide
Finances: accounts payable/receivable, invoicing, insurance
billing, budgeting.
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