Sales Customer Service
Resume:
STEPHEN J. HAMMONS
http://www.linkedin.com/in/stevehammons45066
**** ********** ***** *******.*****@*****.***
Springboro, Ohio 45066 Cell: 937-***-****
OVERVIEW
• Highly experienced and innovative executive with the proven track record to boldly lead and
persuasively communicate across a variety of business disciplines, functions and industries to
solve the most pressing business issues.
• Extensive experience building and launching new businesses and products in complex corporate
environments across multiple industries, with particularly deep domain experience in Wireless and
Telecom verticals.
• Significant success building organizations and teams to create high volume sales, increase market
share and drive improved profit in both large corporations and start up/early stage businesses.
• Strong senior P&L leader in service businesses especially those centered on emerging technology.
Deep understanding of what it takes to establish new products and brands into hyper competitive
markets.
EXPERIENCE
LEXIS NEXIS Miamisburg, OH
Vice President 2010 – 6/2012
This newly formed Business Transformation Executive role is responsible for providing strategic business leadership
to guide the company through an overhaul of business operating models, processes and systems transformation within
a $4.5 Billion global information technology company.
• Developed and delivered improved business models to support the largest new product release in company
history (e.g., pricing, packaging, sales, customer service, reporting, royalties)
• Led a $300M program that shifts the paradigm to a consistent and predictable customer experience via
modernized business models and processes across all business units
• Created and delivered Organizational Change Management efforts supporting functional departments
(impacting 7,000+ employees in areas such as Sales, Marketing, Pricing, Customer Support, Invoicing,
Finance, Accounting, Royalties)
• Delivered clear direction and execution in a highly matrixed organization across all business functions.
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VOCALINK Dayton, OH
Chief Operating Officer/VP of Sales – Contract position/Change Agent 2009
2010
Led efforts to reorganize and turn around Client Company focused on multi lingual services to Fortune 500 clients and
Healthcare/Hospital vertical. Accountable for all sales, marketing, operations, financial and strategic planning efforts.
Tasked with repositioning company in the market and bolstering financial position by creating new revenue streams.
• Increased Revenue by 60%
• Improved Net Income 10X
• Improved Margins from 32% to 55%
ESSENTIALS LLC Dayton, OH/Albuquerque, NM
Partner/Senior Vice President, Business Development 2007 2010
Recruited by the founder of this start up Consultancy Firm with proprietary software that profiles human behavior for
Market Research, Hiring and Organizational Development applications. Primary responsibilities centered on strategic
planning, revenue generation and business development, as well as lead role with client engagements.
• Spearheaded all sales and distribution efforts for GTM stage
• Responsible for product development and proof of concept models
• Responsible for the creation of all marketing initiatives, sales development and processes, pricing models and
revenue generation through multiple distribution channels.
TIME WARNER CABLE Cincinnati/Dayton, OH
Vice President/General Manager 2003 – 2007
Recruited as the senior most Executive focused on launching new voice businesses within an $800M division. Tasked
to redefine VoIP and Wireless Voice vision and direction for both consumer and commercial markets. Managed
Engineering, Sales, Marketing and Customer Operations. Heavily involved in new product launches, strategic analysis,
product, sales and marketing plans, and long term business planning.
Built new VoIP business within company and branded the Digital Phone® product.
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• Grew Digital Phone® revenue from $0 to nearly $75 million in the Southwest Ohio division and
over $1 billion company-wide within 3 years.
Launched wireless voice business in partnership with Sprint, branded as Pivot®
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• Responsible for all aspects of new business growth including sales, marketing, finance, operations
and engineering in a division of 2000 employees.
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• Led all local media efforts to establish new competitive product and brand, including television,
radio, and print as well as public speaking engagements.
• Led organizational cultural change by instituting new processes and operations to support a new
subscriber base within an existing corporate environment.
• Created new systems to measure and track financial and key performance metrics to
institutionalize voice businesses into a cable operation.
• Led interdepartmental collaboration and expansion of operations that enabled high growth sales
results.
LEAP WIRELESS/CRICKET COMMUNICATIONS Dayton, OH
General Manager 2001 – 2003
®
Recruited for the lead role of General Manager to establish the Cricket brand and products into new markets.
Responsible for developing sales and customer support operational strategies while introducing a disruptive business
model in a hyper competitive wireless market.
• Built high volume sales and service distribution channels through both company owned retail
outlets and indirect distribution agreements with local, regional and national sales channel
partners.
• Built and managed all customer acquisition and retention functions through sales, customer service
and technical service.
• Executed the tactical implementation of all marketing and advertising plans.
• Acted as the company contact for the local markets including media relations, political and
networking efforts.
• Established sales and operational standards for the company.
• Full P&L responsibilities, including meeting EBITDA targets, sales and retention results, key
performance metrics and cash cost goals.
VERIZON WIRELESS/VODAFONE/AIRTOUCH/ CELLULAR ONE Atlanta/Cincinnati/Dayton
Regional Director of Sales 1989 2001
• Responsible for all sales and account management functions serving retail and commercial sales
channels, including Consumer, SMB, Corporate, Enterprise and Government verticals.
• Developed and executed strategic business plans to grow base of customers using voice and data
applications on wireless networks.
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• Led 300 employees within the sales division.
• Increased service revenue to $200 million annually.
• Doubled points of retail distribution.
• Led local marketing opportunities including media relations, special events, and charitable
contributions.
• Created environment of innovation in a fiercely competitive market.
• Successful and seamless integration of business operations through three mergers and acquisitions.
EDUCATION/CERTIFICATION
Ohio University, Athens, Ohio
Bachelor of Business Administration
Areas of Focus:
• Business Management
• Management Information Systems
• Marketing
Lean Six Sigma Black Belt
PROFESSIONAL and COMMUNITY AFFILIATIONS
Past and Present
• Cassano’s Inc. Corporate Board of Directors, Dayton, OH
• South Metro Chamber of Commerce Board of Directors, Dayton, OH
• Coleman Research Group Executive Forum, New York City, NY
• Junior Achievement Board of Directors, Cincinnati, OH
• Cincinnati State College Board of Advisors, Cincinnati, OH
• AIM for the Handicapped, Dayton, OH
• Diabetes Association, Cincinnati, OH
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