Customer Service Manager

- - Store Manager - -

Highly experienced management professional with significant years in

operations, inventory, merchandising, and customer service in the retail

industry. Exceedingly familiar and proficient in managing various business

procedures with sound trade practices in achieving long-term growth and

company profitability. Possess articulate communication skills combined with

proven ability to collaborate with people of diverse backgrounds.

Results-focused and effective manager, with proven ability to work

effectively within a highly competitive and constantly changing environment

Identify and resolve problems, capitalize on productivity, and deliver

notable profit increases

Demonstrate commitment in establishing and directing highly competent sales

teams; adept at coordinating with colleagues to successfully accomplish

bottom-line objectives

Recognized as goal-oriented leader; skilled at determining and maximizing

opportunities to tactically accelerate development and increase profits

Areas of Expertise

Strategic Planning and Leadership Operations Management

Merchandising and Territory Training and Development

Management

Sales and Marketing Background Outstanding Customer Relations

Budget Planning and Control Articulate Oral and Written

Communication

Career Overview

Store Management

. Administered and oversaw daily store operations, expanded store sales and

revenue, as well as ensured implementation of company core values to meet

corporate objectives

. Checked and maintained store merchandise and inventory, provided optimum

customer service to ensure high level of satisfaction, and worked

collaboratively with associates, department supervisors, and assistant

store managers

. Organized and facilitated total store meetings, provided training

merchandising associates on sales floor, oversaw inventory, merchandising

and delivery team to promote high-end customer service

. Effectively functioned as top gun supervisor and manager for Best Buy for

three times, attained best in district award within the media department

and merchandising department for achieving sales over budget

. Monitored inventory control, profit increases, Black Friday sale setup,

and district plan

Customer Service/Client Relationship Management

. Analyzed and addressed customer needs, met project deadlines, and

quickly developed viable solutions to problems

. Facilitated daily opening rallies with store associates to discuss

company and store directives and sales goals

. Planned and setup objectives to obtain and surpass sales and

profitability goals

. Utilized exceptional management style in directing teams to build

customer loyalty and generate repeat business through consistent delivery

of outstanding customer service

. Oversaw numerous functional areas related to merchandising, store

profitability, staff management, training, hiring, team member

development, inventory, and customer service

Career Path

Lenscrafters

Lab Manager

June 2012- Present

Ultimate Electronics

Operations Manager ( Albany, NY Feb 2010-Jan 2011

Joyce Leslie

Store Manager ( Kingston, NY Oct 2008-Feb

2010

UCP

Accounting Assistant ( Kingston, NY Nov 2007-Oct

2008

Best Buy

Supervisor /Assistant Store Manager ( Kingston and Aug 2000-Mar

Poughkeepsie, NY 2007

CVS

Photo Supervisor ( Kingston, NY Feb 1999-Jun

2000

K-B Toys

Assistant Manager ( Kingston, NY Mar 1998-Feb

1999

Education and Certification

Administrative Office Procedures, Ulster BOCES, Port Ewen, NY, 2007

Internet Core Computer Certification (IC3)

Associate Degree in Science

Technical Skills

Microsoft Office: Word, Excel, PowerPoint

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