Customer Service Sales

KIMBERLY A DRIESEN

**** ******* * * ***, For t Mohave, A Z 8 6426 ( H) 9-28-323-****

*********@*****.***

Qualification

Profile

Highly accomplished Hospitality Event Executive with experience in business development,

marketing, networking, managing existing territory base, servicing all customers in events, strategic

planning, client relationship management, account management, and customer service. Proven success

leading business development efforts, expanding customer base, and increasing revenue potential

within organizations. Skilled in leading multiple companies to all time high in sales volumes as well

as improving customer retention levels within highly competitive markets. Exceeding sales objectives

on a consistent basis due to sound sales acumen. Exceptional leadership abilities concerning team

initiatives.

Professional Background

SCE – Lake Forest, CA (2006 2013)

Account Sales

• Source companies via the following methods: cold calling into companies where known job

sites need services and solicit for new business

• Identify leads, manage prospects and acquire new profitable commercial and residential

business

• Maintain and retain existing customers, and build long term relationships with current and

prospective customers in all market areas

• Collect on past due invoices when necessary

• Entertain customers at certain events and attend trade shows and various other events

• Track all required information on all current and prospective customers

• Prepared proposals and deliver presentations and company promotional items as gifts to solicit

new business

• Resolve customer service issues

• Meet monthly objectives

• Maintain market awareness so much so that we acquired accounts as John Wayne Airport

$250,000.000.00

• Extensive follow up “calls” to ensure customer satisfaction

• Evaluate contracts and account paperwork to properly set up new accounts

• Planned events and entertained clients at various establishments

First Savings Bank – Chicago, Illinois/Corporate Office (1999 2006)

Executive Event Planner/Administrator

Generated revenue from the sales of bank products and services.

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Spearheaded business development efforts and expanded customer base

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in a saturated marketplace.

Increased customer retention by providing top notch client services in servicing existing

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territory.

Surpassed sales quotas on a consistent basis due to sound sales acumen.

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Interacted with customers to determine service needs.

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Created and delivered sales presentations to new as well as existing clientele.

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Planned, and coordinated all catering events i.e., luncheons, meetings and Christmas parties.

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Supervised over 35 employees in daily job responsibilities.

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Arbor Manor Victorian Estate – Fullerton, CA (1996 1999)

Catering Sales Banquet Manager

Provided leadership and direction to all facets of sales including business development,

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marketing, strategic planning, networking,

and customer service.

• Conceptualized and developed marketing campaigns that optimized revenue levels.

• Managed events including booking services, coordinating food and beverage offerings, and

arranging event staffing with supervision.

• Served as the primary liaison between the restaurant manager, chef, vendor, and customers.

• Supervised over 20 employees in daily job responsibilities.

Holiday Inn – Buena Park, CA (1991 1996)

Catering Sales Manager/Administrator

• Engaged in all phases of catering event sales, planning and coordination including private

parties, special events, and business meetings.

• Interacted with chefs, purchasing agents and distributors to obtain specific foods/wines to

fulfill customer requests.

• Served as liaison between management and clients, and finalized all details.

• Prepared/distributed reports and information to relevant hotel departments including the

General Manager.

• Provided information to the general public regarding hotel information.

• Received incentive bonus and employee of the year award within 90 days.

Education Studies in Bachelor of Science in Administration

Grand Canyon University

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